Germain Lexus of Easton

I have now bought 4 RX350's from this dealership over the last 6 years. I have found them to be very responsive to my questions and wants. They have been respectful of my time as I live about 100 miles the last 6 years. I have found them to be very responsive to my questions and wants. They have been respectful of my time as I live about 100 miles away from the dealership. I have had all of the service done on my vehicles done at this dealership. They have been very professional. If the time was going to be excessive in completing the service, a loaner vehicle was given to me. They went as far as bringing my car to me at my house or office when the repair was complet. To me, this level of service sets Germain apart from the rest of all automobile dealerships. As for Alyssa Shea, she has been the best sales associate with whom I have ever worked. She is always present with a smile. She is knowledgeable about her product. She personally delivered 2 of my vehicles to me. I cannot express how much this meant to me. If you go to Germain Lexus of Easton, look got her. She will not do you wrong. M Nutt More

Excellent treatment and service. Aaron Doty was exceptional. Loaner luxury car was offered without having to ask. Returned to find my car detailed and a full tank of gas. Service was performed a exceptional. Loaner luxury car was offered without having to ask. Returned to find my car detailed and a full tank of gas. Service was performed as requested. Will definitely recommend this service department and representative. More

Everyone was attentive and helpful and made the sales experience go smoothly The various features were explained in detail and my questions answered. My wife who has difficulty walking was helped by diff experience go smoothly The various features were explained in detail and my questions answered. My wife who has difficulty walking was helped by different employees who opened doors. A good sales experience. More

Outstanding service !!! Timeliness, friendly & a very engaging personality. Aaron even recommended a couple websites that I could purchase watches from. Overall experience was relaxing, peaceful & str engaging personality. Aaron even recommended a couple websites that I could purchase watches from. Overall experience was relaxing, peaceful & stress free. Keep up the good work More

I have never experienced the level of service I received at Germain Lexus, it was without doubt of an extremely high caliber. From the moment I pulled in to the service area until the time I pulled out I w at Germain Lexus, it was without doubt of an extremely high caliber. From the moment I pulled in to the service area until the time I pulled out I was treated with courtesy by everyone I met and everything was done to make my wait as comfortable as possible. I was shuttled to Easton Town Center, even though I had not requested it at the time I booked my visit. The car was ready within the time frame I was given, and while waiting in the lounge, Brian Jordan, the salesman who had sold me the car came over to ask how I was enjoying the car and if there was anything I needed. I cannot imagine another dealership treating their customers in a similar manner. Thank you Germain More

My husband’s prefers the Cadillac brand and had his mind made up that in 2014 he would purchase a new one. Unfortunately, three weeks prior to our coming to the Lexus dealership my husband was involved in a made up that in 2014 he would purchase a new one. Unfortunately, three weeks prior to our coming to the Lexus dealership my husband was involved in an accident. The vehicle was at the body shop for repair, but after a more a detailed review by the shop we learned the damaged to the car was more extensive than any of us thought and would have to be totaled out. Our schedules are very busy and hectic and we knew we needed a replacement car right away. I had some free time and visited the Easton Cadillac dealership to checkout cars we had viewed on the web. On a whim I decided to also visit the Lexus site and there I met Preston. Preston has an infectious personality that immediately rubs off on you. He is personable, efficient and is very knowledgeable about the Lexus product. He was able to answer all our questions and provided us with more than enough information to make an informed decision. After meeting with my husband, Preston had convinced him (a die-hard Cadillac fan) that he should give the Lexus brand a try. Time constraints prevented us from test driving the car that day but Preston understood the urgency of our need to purchase a vehicle right away. He made it convenient for us to come in the next day. We were able to call him 30 minutes prior to our second visit and he had the car ready to go 5 minutes after our arrival. Even though the time we spent with Preston was brief, it is apparent to us he has a clear understanding of what customer service is all about. Each time we met he was consistently attentive to our needs. He provided refreshments and made sure the buying process went smoothly. He took care of all the paperwork prior to our arrival and made good use of our time by arranging for us to talk with the technical person during our wait to finalize the purchase. We are grateful to Preston for his expertise, his patience in working around our schedules and for his inspirational statements. It is mainly because of him our first purchase, at a Germain’s dealership, has been a pleasant and wonderful experience. More

Lacey was amazing. She was knowledgeable and patient and allowed me to take my time while deciding if I wanted to trade in my vehicle. She made me Lexus customer for life! allowed me to take my time while deciding if I wanted to trade in my vehicle. She made me Lexus customer for life! More

Great experience...everyone was very nice and worked with us on a payment that fit our budget...treated us like we were special customers...would buy from them again.. us on a payment that fit our budget...treated us like we were special customers...would buy from them again.. More

Overall, I had a very positive experience. Preston was a pleasure to work with and was very entertaining to talk to. Wasn't planning on purchasing, but was able to get the price and payments that I wanted. pleasure to work with and was very entertaining to talk to. Wasn't planning on purchasing, but was able to get the price and payments that I wanted. Normally, I prefer to test drive by myself, without a salesman in the vehicle, but Preston was a welcome addition to my test drive. Wasn't really trying to sell me anything, but explaining the car and why he was taking my wife on me on a certain route really made the experience enjoyable. All was not good, however. There was a bit of a heated exchange between the sales manager Ted and Preston that could be heard on the sales floor, which made my wife very uncomfortable, because Preston had been nothing short of great with us.Ted did apologize profusely to my wife and informed us that it was now his "mission" to make a deal happen. He told us that he'd be willing to take a loss on the car just to earn our business. Not quite sure how true that was, but he did get the numbers to an agreeable level. If it wasn't for this slight hiccup on the sales floor, the experience would have been perfect. More

Went there looking for a car that we found on your website only to find that it was already sold. Preston greeted us and we told him our problem and told him what we were looking for and our budget. website only to find that it was already sold. Preston greeted us and we told him our problem and told him what we were looking for and our budget. Needless to say we were not disappointed. Preston was amazing ! No pressure what so ever. He made us feel so welcomed and answer all of our questions. I absolutely love my Lexus and will definitely recommend Germain Lexus to friends and Family. More