Germain Lexus of Easton

I bought a new car from Germain Lexus of Easton this weekend, dealing with Preston Hutchins. I could not have had a better experience. He was very knowledgeable and took all the time needed to see that weekend, dealing with Preston Hutchins. I could not have had a better experience. He was very knowledgeable and took all the time needed to see that I had a car that worked for me. He has been selling car for a long time and right from the beginning I felt that I could trust him. Even though I knew he wanted to make the sell, I knew he had my interest in mind first and foremost. This was my first time dealing with a Lexus dealership and I was very impressed with the many employees I met at this dealership. Many thanks go out to Preston and to Brian Jordan for all their help. More

Preston was awesome! He anticipated our needs with 6 kids - offered them snacks & water and even turned on Sponge Bob. :)) He answered our questions, and got us in and out quickly. He was a joy to work kids - offered them snacks & water and even turned on Sponge Bob. :)) He answered our questions, and got us in and out quickly. He was a joy to work with and we will definitely be back. :)) More

Jay and all the others were very friendly and helpful Jay and all the others were very friendly and helpful this overall experience was great I would recommend all to others I would give them a rating of Jay and all the others were very friendly and helpful this overall experience was great I would recommend all to others I would give them a rating of 10 plus More

jay jackson is a true professional. he made the buying experience a joy.explanation of cost and operation of the vehicle was excellent a very good experience. experience a joy.explanation of cost and operation of the vehicle was excellent a very good experience. More

Consistency in Executing Everything with Excellence! Consistency in Executing Everything with Excellence! This is my experience with Lexus of Easton and in particular with Jay Jackson. Jay's communicat Consistency in Executing Everything with Excellence! This is my experience with Lexus of Easton and in particular with Jay Jackson. Jay's communication is reliable, courteous and gracious. At no point during the process of leasing my second Lexus did I wonder what the next step was. I could feel his passion and commitment to ensuring this process was simple , accommodating and fun. Jay worked seamlessly through many obstacles of my busy travel schedule and overcame all of them...quite frankly I was completely astonished! Jay is the utmost professional and an example of high integrity which is unfortunately a rare commodity in the car business. His follow up is amazing...always one step ahead of me. I have and will continue to recommend Jay and Germaine Lexus of Easton to my friends and family. I recently moved to Beavercreek, Ohio but will continue my loyalty to all of you...I have no reason to look elsewhere. You have a customer for life! Sincerely, Pamela Engster Sent from my iPad Pamela Engster More

My wife and I purchased a Lexus RX350 from Janet on 3-1-14. I have to say that this was our best experience ever purchasing a car. Janet is a total professional and was extremely helpful during the e 3-1-14. I have to say that this was our best experience ever purchasing a car. Janet is a total professional and was extremely helpful during the entire process. The amount of time she put into our deal was above and beyond anything we have even experienced. She listened to our needs and concerns and put together a deal for us that exceeded all expectations. The new car manager Benny also was very helpful and he even stayed well past closing time on a Friday night to verify we were happy with our purchase and pricing. The next time we make a vehicle purchase, it will be from Janet. She is not only a true professional, she is a person that cares for the needs of her customers. Dedication like this is hard to find today and I am very fortunate that we had the privilege of working with Janet. I highly recommend this dealership and working with Janet and Benny More

I was looking to purchase a preowned certified Lexus that is when I first met Preston .....I would like to commend Preston on being a very patient and diligent sales person he embodies that trait that a pers is when I first met Preston .....I would like to commend Preston on being a very patient and diligent sales person he embodies that trait that a person can consider him a friend. I met Preston about a year ago I was going through some financial problems and he really explained to me the best course which was just to take my time staying contact with him. Being a man of his word.... He stated numerous times just be patient Sidney and I will get the car for you and I will get you a price that you can work with also .. Which honestly is the most important factor !!! Preston is the type of person who works for the customer to get them what they want as well as for a fair deal and I think he is a tribute to Lexus of Easton!!! More

I stopped at Germain Lexus of Easton after seeing a used 2011 Lexus IS250 listed on their website. I requested a quote online and was later contacted by Greg. The car I had been looking at was just about to 2011 Lexus IS250 listed on their website. I requested a quote online and was later contacted by Greg. The car I had been looking at was just about to finish its certified pre-owned inspection and Greg was kind of enough to snap a few photos for me before the official dealer photos were put online. Fast forward a few days and I'm sitting in the driver seat with Greg by my side, answering all my questions before and after the test drive. The overall experience with the employees of Germain was exceptional. Everyone went out of their way to make sure I was comfortable the entire time during the car buying process. I have been contacted several times by Greg since the purchase, because he wanted to make sure that I was satisfied. I can say with confidence that I am completely satisfied with my experience at Germain Lexus of Easton. More

Five Star customer service is the experience I received from Mr. Doty. However, I was just a little concerned, wondering if they actually completed my courtesy overview of my Lexus Hybrid this particular t from Mr. Doty. However, I was just a little concerned, wondering if they actually completed my courtesy overview of my Lexus Hybrid this particular time. First,there were a couple of items left on my service slip "showing caution", but I had them serviced previously. Another other concern was that, I was told I had about five thousand miles left before needing to have my brakes repaired, but my service form showed a "fail" status. I feel that the service is a little pricy, however, at least I have a better piece of mind knowing that the service is performed by Lexus certified technician. The courtesy of the loaner vehicle is a very appreciated privilege. Thank you Aaron & staff for your efforts to make your customers feel special and doing what it takes to bring them back. More