Germain Lexus of Easton

Very impressed and very pleased We were looking for leasing an RX350. So we visited the other dealership in town. However, the new car sales manager there treated us like we have to We were looking for leasing an RX350. So we visited the other dealership in town. However, the new car sales manager there treated us like we have to lease the car at whatever they want us to pay. After a few minutes, we see no possibility of working out a deal with him and so we left. The next day, I visited this website and read about all the reviews. Then I sent an email to Preston Hutchins who has the most reviews and asked him to call me to make an appointment. Preston called me back immediately. After meeting with Preston, we found that he is very friendly and very patient. There were not sales pitches from begining to end. He showed us the cars that have the color and options we like. Then he went back and forth several times to help us negotiate with his managers and finally we got the car at the price that we think reasonable. My wife and I were very impressed by Preston's willingness to help. This is the best car buying experience we have ever had. More

Great Service Very patient. Low pressure. Flexible with changes. Always helpful with questions and works hard to get answers. A pleasure to work with. I recommend h Very patient. Low pressure. Flexible with changes. Always helpful with questions and works hard to get answers. A pleasure to work with. I recommend him with enthusiasm. More

Efficient and great buying experience I have driven a Lexus for 8 years and wanted a newer model. I was able to learn a lot on the web site in advance. I arrived late afternoon on a Mond I have driven a Lexus for 8 years and wanted a newer model. I was able to learn a lot on the web site in advance. I arrived late afternoon on a Monday and was driving off with my new used Lexus 26 hours later. The whole process was smooth, the price seemed fair and the product is high quality. I would recommend that readers work with Shawn - he was excellent. More

Excellent Experience We had an excellent experience in purchasing a new car from Jay at Germain Lexus. Jay was attuned to our interests, patient with us as we explored op We had an excellent experience in purchasing a new car from Jay at Germain Lexus. Jay was attuned to our interests, patient with us as we explored options, and effective in leveraging all of the dealer's people and resources. He never "pressured' us but never gave up on us either. You will like doing business with Jay. I know we do! More

Smooth deal As an out of state first time customer I really wanted to make sure things would be in order before risking travel time and expense. To my delight th As an out of state first time customer I really wanted to make sure things would be in order before risking travel time and expense. To my delight the vehicle was as advertised and ready for me when I arrived. If you see something on their website you might like, do not hesitate to call and take the next step. More

Quilter nana I have had my Lexus 350 for 7 years. I purchased it at Germain. I have had nothing but wonderful service. Aaron is very efficient and personable. I have had my Lexus 350 for 7 years. I purchased it at Germain. I have had nothing but wonderful service. Aaron is very efficient and personable. More

My wife and I went to Germain Motors looking for used cars. We wanted to buy a lexus 350 (used) which was silver in color. Eventually, we bought a silver colored RX 330. Although it was a little older th cars. We wanted to buy a lexus 350 (used) which was silver in color. Eventually, we bought a silver colored RX 330. Although it was a little older than what we wanted, It runs great as well as looks awesome. Our sales person was very friendly and humorous. It definitely biased our decision to buy it right away rather than coming back later. They offered us a great price too. More

Excellent experience w/Aaron Doty & service team at Germain I'm a new customer of the Service Dept. at Germain Lexus of Easton. I brought my 2005 Lexus in for regular scheduled maintenance, and was extremely i I'm a new customer of the Service Dept. at Germain Lexus of Easton. I brought my 2005 Lexus in for regular scheduled maintenance, and was extremely impressed with all aspects of the experience. I worked with Aaron Doty, and I cannot say enough about his excellent personal level of service. He was very knowledgeable on the deep technical information related to the work I was having done, but explained it to me in a way I could understand, and was happy to take the time to answer all of my many questions. And, was able to offer me personal recommendations on 'grey area' issues/questions, based on his years of industry experience. The following weekend, another question came up - I left him a voicemail message on a Saturday, and he called me back that same morning with the answer. Truly excellent customer service, over and above normal expectations. An excellent experience. More

It was time to get my oil changed/car serviced and because I live 2 hours away I need to stop on a Saturday. I called after hours to get my appointment and left a message but forgot to follow up the because I live 2 hours away I need to stop on a Saturday. I called after hours to get my appointment and left a message but forgot to follow up the next morning (Friday) for a Saturday appointment. I called Friday afternoon and spoke with Ashley and she was still able to get me in on Saturday at the perfect time. My weekend schedule was filling up fast in the month ahead so I really appreciated the accommodation. Germain Lexus is one of the most accommodating, client friendly businesses I have ever used. My service advisor is Aaron Doty. Aaron is always friendly and upbeat, I expect that in service but it doesn't always happen other places. What makes Aaron standout is his product knowledge and his ability to explain what my car needs, when it needs it, and how it benefits me. On this visit I could not get my trunk open and Aaron showed me how to open the trunk if the valet lock out is tripped. I had forgotten about that feature. While showing me the button in my glove box that locks the trunk, Aaron noticed some unusual wear on my door trim. Aaron had all 4 trim pieces replaced. He assisted me with the appropriate cleaning product for my beige leather seats too. Having Aaron as a service advisor is truly like having an easy button for your automotive needs!!!! It's almost time to replace my tires and Aaron explained exactly where my tires were wearing and how much tread I had left so I could plan for that major purchase. When I described my driving habits and how I feel like I'm replacing tires too frequently, Aaron was able to make a reccommendation for a different type of tire that could better suit my car and my driving needs. I am so grateful that I have Aaron assisting me with my car, and I'm so grateful that Customer Service is top of mind at Germain Lexus of Easton. It keeps me driving 2 hours from home for sales and services! More

I have owned my Lexus for almost a year now, and get it regularly serviced at Lexus of Easton. I was assigned Aaron my first visit, and I never had such a pleasureable experience at ANY service place EVER regularly serviced at Lexus of Easton. I was assigned Aaron my first visit, and I never had such a pleasureable experience at ANY service place EVER. My most recent visit my car was accidentally damaged in the car wash, but Aaron went above and beyond to make sure I am completely satisfied and my business is not lost. I will always request Aaron as my service advisor, he has superior customer service skills and does an extraordinary job! Aaron is what has kept me returning to Lexus of Easton for all of my maintenance, and I will continue to do so as long as he is there :) More