Germain Lexus of Easton

Buyer beware Have 6 years experience with this dealership. Have been "mislead", deceived, or outright lied to on numerous occasions by people from sales staff up t Have 6 years experience with this dealership. Have been "mislead", deceived, or outright lied to on numerous occasions by people from sales staff up to VP level. Most recent was Bob Havey misquoting the price of an option by over $2000. Suspect it was so I would not want that option since they didn't have any cars with it in stock. Also had salesman and sales manager insist I needed a major repair at 100,000 miles on a possible trade-in. In fact, the part they said I needed to replace did not even exist on the year/model I had. Suspect this was ploy to justify their low ball trade in price. More

Overall good All was good except they did not appraise the car as anticipated. I will have to set aside time to bring the car back in for an appraisal to determin All was good except they did not appraise the car as anticipated. I will have to set aside time to bring the car back in for an appraisal to determine if we will consider trading it in as requested. More

Go to Aso Aso was very knowledgeable and accommodating and extremely patient. Let's just say I put him through it pretty bad to make the sale and he maintained Aso was very knowledgeable and accommodating and extremely patient. Let's just say I put him through it pretty bad to make the sale and he maintained professionalism and gave outstanding customer service. More

Love my Lexus! I must say that my car purchase experience at Lexus of Easton was made a lot easier with the assistance of Aso Danso. Aso probably would not say the s I must say that my car purchase experience at Lexus of Easton was made a lot easier with the assistance of Aso Danso. Aso probably would not say the same for me. :-) He was very knowledgeable about the car that I purchased and extremely kind to my daughter and myself during our time there. He of course, did what good salesman does; convinced me of what a good purchase my car would be and I bought the car. And... He was right! I love my car! He has checked up on me several times to make sure that everything is okay with my car. I must say that all of the customer service that Lexus extends is top notch! Thanks Aso and thank you Lexus of Easton... More

Service Aaron Doty was great to work with. From the moment my husband and I stepped into his office, we knew he was all about quality customer service. My Le Aaron Doty was great to work with. From the moment my husband and I stepped into his office, we knew he was all about quality customer service. My Lexus is a 2001 GS 300, and we were very concerned of the issues of service it needed. Aaron was very pleasant to work with and he took the time to explain all of the needed repairs and kept us informed on all issues. More

A thorough look at going green with Lexus As a 12 year owner of Lexus RX300 and 330's, the decisions to stay with Lexus was an easy one. Not only is the name Lexus synonymous with dependabilit As a 12 year owner of Lexus RX300 and 330's, the decisions to stay with Lexus was an easy one. Not only is the name Lexus synonymous with dependability and comfort, but the Germain dealership at Easton completes the buying package with knowledgable and personable staff. A desire to "go green" meant looking at hybrids, and with the guidance of Shawn, Shea, and Ted it became an educational experience. They were tireless in their effort to help us explore the options available. We, no doubt, tired them out with our inquisitiveness! After almost two weeks of looking, learning, talking, and test driving, the choice was made. Today we drove out of Germain Lexus with a great "new" car..and look forward to enjoying travel in a car reported to get 43 miles to the gallon. Most of all, the "shopping" was enjoyable with the team of men that helped us learn about hybrids. Thanks to them for another positive association with the staff at Germain Lexus of Easton. More

Complete Satisfaction This recommendation is being given for Janet Jamison. We have purchased two RX 350's in the past 6 years and have loved both of them. We met with Jan This recommendation is being given for Janet Jamison. We have purchased two RX 350's in the past 6 years and have loved both of them. We met with Janet and she made us feel very welcome and comfortable, as if we had known her for years. She is very professional and knowledgeable of the products she is selling. Our dealings with your Lexus Dealership at Easton Town Center and especially with Janet have been on a professional level, but also on a personal level. Janet keeps in touch with us and always contacts us on our birthdays and our anniversary. I cannot say enough about Janet and her great personality. She is definitely an asset to your Lexus dealership and we always feel comfortable to stop and see her when we come in for service.. Sincerely, Pam and David Verne More

Very impressed and very pleased We were looking for leasing an RX350. So we visited the other dealership in town. However, the new car sales manager there treated us like we have to We were looking for leasing an RX350. So we visited the other dealership in town. However, the new car sales manager there treated us like we have to lease the car at whatever they want us to pay. After a few minutes, we see no possibility of working out a deal with him and so we left. The next day, I visited this website and read about all the reviews. Then I sent an email to Preston Hutchins who has the most reviews and asked him to call me to make an appointment. Preston called me back immediately. After meeting with Preston, we found that he is very friendly and very patient. There were not sales pitches from begining to end. He showed us the cars that have the color and options we like. Then he went back and forth several times to help us negotiate with his managers and finally we got the car at the price that we think reasonable. My wife and I were very impressed by Preston's willingness to help. This is the best car buying experience we have ever had. More

Awesome Experience We really appreciate the experience we've had with Preston and the staff of Germain Lexus they rolled out the red carpet for my wife and I. We recomme We really appreciate the experience we've had with Preston and the staff of Germain Lexus they rolled out the red carpet for my wife and I. We recommend them to our friends and we're are proud to be apart of the Lexus family. More