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Germain Lexus of Easton
Columbus, OH
614 Reviews
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July 29, 2014
1 stop pre-owned shopping experience We travel over arrival 100 miles to Germain Lexus based on their internet inventory. Upon arrival we were greeted in the new car building that resembl We travel over arrival 100 miles to Germain Lexus based on their internet inventory. Upon arrival we were greeted in the new car building that resembled a high class hotel lobby. We were graciously directed to the proper area to view the pre-owned vehicles. We were immediately greeted by Shawn Risner, who made us feel very welcome and comfortable. After a brief discussion regarding what we were interested in, we test drove several vehicles. Shawn was very professional and knowledgeable about the available vehicles. Upon making our selection, he made the trade-in our our old car and purchase process as quick and painless as possible. He really hustled. The used car manager,Shea, was very pleasant and helpful in assisting with the process. We then met with JB, who made sure we knew what all the dials and buttons did! We returned home that evening very happy with our 'new' pre-certified lexus! We would highly recommend this dealership and Sales Rep. Shawn Risner to anyone looking for a preowned lexus More
by rosie.dore.9
Employees Worked With
Shea Thompson, Eric Welch, JB Woodring
July 19, 2014
Best sales rep. Preston was the best sales rep I have worked with when buying a car. I recommend him highly. If you need a great used car visit him at Germain Lexus o Preston was the best sales rep I have worked with when buying a car. I recommend him highly. If you need a great used car visit him at Germain Lexus of Easton. More
by ryan.petrae
Employees Worked With
Preston Hutchins
July 16, 2014
Repair of tire rims Aaron is always professional, personable and knowledgeable, as are most of the staff that I have had contact with since my purchase in November 2013. Aaron is always professional, personable and knowledgeable, as are most of the staff that I have had contact with since my purchase in November 2013. I was skeptical when I purchased an additional warranty that included interior repair, paint sealer, tire repair and key replacement, to name most covered items. Well about two weeks ago I failed to property negotiate a curve, not once but twice. The warranty company replaced both rims, no questions asked. I would be remised if I did not mention the service staff at front entry. They are always, always very pleasant and accommodating. More
by rhonda johnson
Employees Worked With
Jay Jackson, Aaron Doty
July 11, 2014
Very enjoyable experience. My wife and I were looking to get into a vehicle without the hassle of car buying. When we walked into the Lexus dealer we were immediately greeted by My wife and I were looking to get into a vehicle without the hassle of car buying. When we walked into the Lexus dealer we were immediately greeted by Preston Hutchins, he saw that we had 3 little boys who were definitely not in mood to buy a car, so he did what he had to do to get us in and out of there quickly. Within minutes we drove the GX460 and had an appraisal done on our mini van. The next day I did all the paperwork and we drove home in our new Lexus that evening. Preston was a very professional guy to deal with and you could tell me was very passionate about the product he was selling. More
by pwilliams1973
Employees Worked With
Preston Hutchins
June 29, 2014
Jay Jackson Jay located the perfect vehicle that I was looking for after our initial meeting one month prior. His honesty, integrity and no pressure sales made th Jay located the perfect vehicle that I was looking for after our initial meeting one month prior. His honesty, integrity and no pressure sales made this purchase one of the easiest transactions that I have made. It is evident that customer care and the cultivation of the relationship is the primary goal in Jay's sales technique. Certainly it is backed by the quality control and services offered by the dealership. After my purchase, I left satisfied and confident in my purchase. The overall experience should be the standard in purchasing an automobile. Thank you Jay for instilling faith that exceptional customer service is not a lost art. (Thomas P.) More
by TPillifant
Employees Worked With
Jay Jackson
June 24, 2014
Great experience I received a wonderful experience from Lexus at Easton. From the moment that I pulled into the driveway, I was made to feel like I was being invited I received a wonderful experience from Lexus at Easton. From the moment that I pulled into the driveway, I was made to feel like I was being invited into their home. Ms. Walker, (no relation) made me feel not like I was a guest, but that I was family. I was in for a problem that I created, but they repeatedly acknowledged that it was a mistake, and they would take care of the problem. When I picked up the car, it looked as if there had never been a problem. When I made the appointment with Aaron, I made it at MY CONVENIENCE, not when it was convenient for the dealership. More
by AmandaWalker
Employees Worked With
Aaron Doty
June 21, 2014
Professional Employees This was my first Lexus purchase and I have been very pleased. Greg was very professional and not too pushy. Although the whole process took much lo This was my first Lexus purchase and I have been very pleased. Greg was very professional and not too pushy. Although the whole process took much longer than I had hoped, the end result was great. All of the people involved in my transaction were very professional, and made me feel important even though I was buying a 7 year-old car. I would have liked to meet the sales manager, as he was more like the Wizard of Oz behind the curtain, even though they were not very busy when I was there. I will recommend Greg and Germain to my friends and family for their next purchase. More
by duanedickey
Employees Worked With
Greg Saylor
June 20, 2014
routine service I come in for routine service of my car quite often. Aaron treats me wonderful, not matter if I am spending $80 on an oil change or $800 on something I come in for routine service of my car quite often. Aaron treats me wonderful, not matter if I am spending $80 on an oil change or $800 on something more serious. He is the reason I keep coming back to this location and dealer!! More
by taultman
Employees Worked With
Aaron Doty
June 18, 2014
Owner Service experience was excellent as always. Aaron was very helpful and made the extra effort to research a paint issue I had. Very much appreciate the Service experience was excellent as always. Aaron was very helpful and made the extra effort to research a paint issue I had. Very much appreciate the great attitude! More
by MFL
Employees Worked With
Aaron, Aaron Doty
June 13, 2014
Aaron is the best!! Since my wife works and I am retired, I am always the one who brings in her Lexus for service. Everyone is always outstanding but I believe Aaron goe Since my wife works and I am retired, I am always the one who brings in her Lexus for service. Everyone is always outstanding but I believe Aaron goes even above and beyond that. He is a major asset to your business. More
by tuck52
Employees Worked With
Aaron Doty
