Germain Lexus of Easton
Columbus, OH
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Pleasant buying experience. From being greeted promptly by salesman Shawn Risner and provided with comprehensive, knowledgeable, no pressure service........through departing with From being greeted promptly by salesman Shawn Risner and provided with comprehensive, knowledgeable, no pressure service........through departing with my new vehicle after technology expert JB Woodring thoroughly covered the set-up and operation of various components.......the entire buying experience was pleasant. SJohnson More
Professional, eager to sell, but not aggressive Jay was terrific to work with during our new car purchase. We have not purchased a new car in over 10 years, and Jay was patient as he provided all of Jay was terrific to work with during our new car purchase. We have not purchased a new car in over 10 years, and Jay was patient as he provided all of the details regarding new car ownership today. We test drove several SUV models from other dealers and shared our reactions with Jay. He checked in regularly to see how it was going for us. He sent us links comparing the various makes/models. It was truly a pleasurable experience to the very end, which included us purchasing the RX 350, black on black, with the luxury package. In the next couple of years, we will need to replace our Acura TL and will return to Jay to begin yet another conversation that may lead to yet another car purchase. I must also comment on the folks at Germain. All were helpful and knowledgeable. Tyler (tech) helped reduce the anxiety of a high tech vehicle. His serious demeanor and dry sense of humor are the perfect combination. Thank you!! More
Best car buying experience we have had so far! Jay was friendly and a consummate sales professional. He listened to our concerns and took them into consideration during the proposal process. We e Jay was friendly and a consummate sales professional. He listened to our concerns and took them into consideration during the proposal process. We ended up leasing a Lexus RX 350. We left the experience feeling well educated and excited to drive home our new car. More
Top Notch Dealership Very professional and courteous dealership. I began the search for a used Lexus on the internet and the dealership was quick to follow up and answer a Very professional and courteous dealership. I began the search for a used Lexus on the internet and the dealership was quick to follow up and answer any questions. They were not at all pushy but wanted to help in any way they could. Bryan Hammond was very knowledgeable and great to work with (as was the rest of the team at the dealership). Definitely would recommend them and would contact for my next purchase. More
Exemplary customer-focused car-buying experience Shawn is a perfect example of what a modern salesperson can & should be: No pressure/hassle, professional, thorough, knowledgeable, and friendly. He Shawn is a perfect example of what a modern salesperson can & should be: No pressure/hassle, professional, thorough, knowledgeable, and friendly. He thoughtfully offered a handful of options and financing alternatives, but clearly understood that I had a specific vehicle & financing in mind. I came in to test-drive a specific used vehicle (found online via Auto Trader, non-Lexus even), and ended up buying it immediately -- partly because of the excellent experience. The management & support staff were equally considerate of my time. The fact that the entire dealership is immaculate was an added bonus -- others could learn a thing or two from this place. I won't hesitate to send friends here, even if it's for a vehicle that isn't their primary brand. More
Wonderful from start to finish My wife and I were in the market for a car. We were unsure of what we wanted. We stopped by the Germain Lexus dealership and were greeted by Shawn at My wife and I were in the market for a car. We were unsure of what we wanted. We stopped by the Germain Lexus dealership and were greeted by Shawn at the door. From start to finish, Shawn provided us with a great car buying experience. We told Shawn what we were looking for and he was able to find us the right vehicle. I will definitely refer my friends and family to Shawn and look forward to buying cars from him in the future. More
wonderful service Everyone was very friendly and making sure that we were taken care of. Would definitely recommend this dealer to anyone looking to buy a car. Everyone was very friendly and making sure that we were taken care of. Would definitely recommend this dealer to anyone looking to buy a car. More
Great experience with pre-owned car purchase I went into the dealer looking for a car I found on-line. When I arrived the car was ready to go - warmed up and waiting. We looked at alternatives an I went into the dealer looking for a car I found on-line. When I arrived the car was ready to go - warmed up and waiting. We looked at alternatives and found a great deal on a Mercedes. Troy know about the car and talked through the options in a way that helped me make an educated decision. The price was fair and the experience was easy. In and out in about 2 hours with a car. I highly recommend them for knowledge, ease of doing business and well educated sales team. I never felt that I was being "sold" but rather working with someone who wanted to help me find the right car for me. More
Very profesional Great people to work with. Up front about pricing. Knowledge about their product. I would definitely recommend this dealership to anyone looking to Great people to work with. Up front about pricing. Knowledge about their product. I would definitely recommend this dealership to anyone looking to buy a new or used vehicle. More
Awesome Experience ! Just picked up my new ct200h F Sport and working with Jay Jackson was a great experience. I had been talking to him for a little over a week in genera Just picked up my new ct200h F Sport and working with Jay Jackson was a great experience. I had been talking to him for a little over a week in general terms but when I was ready to make a deal everything was completed in less than 24 hours. This was all on the phone and email. Picking up the car was a breeze and everyone at the dealer was exceptional. I drove 120 miles from my home since this dealer and Jay provided the best service even though I have 2 Lexus dealers near me. I shopped around and Germain Lexus at Easton was definitely worth the trip. More