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Germain Lexus of Easton

Columbus, OH

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613 Reviews

4130 Morse Crossing

Columbus, OH

43219

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Showing 613 reviews

April 11, 2015

Best Car-Buying Experience Ever! From the moment we walked into the dealership and met Preston Hutchins, my husband and I knew we were in the right place to buy a car. Preston made u More

by Penny123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Hutchins
April 06, 2015

Best Car Buying Experience Ever!! First time buying a car from a dealer and couldn't have been more pleased with the service. Preston found me a beautiful 350 GS. More

by soga23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Hutchins
April 04, 2015

DO NOT BUY HERE After having an appt to see a car they sold it and never contacted us letting us drive 150 miles to tell us they sold it. Then the managers were rude More

by Maverick725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ted Santagata, Preston Hutchins
Apr 06, 2015 -

Germain Lexus of Easton responded

Mrs. Bailey, Hi I am Brian Jordan the General Manager. I first want to let you know that I am sorry for the experience you had in trying to purchase the Lexus. After reviewing the data I have available to me I understand how this situation has happened. 1) Client came in Friday evening drove said RX and agreed to buy the vehicle but had some credit issues that we had to address with lender. 2) You called Preston Friday and set appointment to come drive car then have your car appraised in hopes to consummate deal. 3) Saturday morning we received an authorization from lender to approve clients loan. 4) At 10:03 am Preston called you and left a voicemail stating the car had been sold. This is the time line of events that has led up to your experience. Again, I apologize. This is the hurdle we sometimes face when dealing with one of a kind cars. I am willing to find you another like vehicle and pay for any freight to gather the vehicle. I hope you find my apologies acceptable and give us another opportunity to earn your business. I would have the car brought to your residence or place of business if that's acceptable. I think you talked to Shane the assistant pre-owned manager and not me. We have never spoken but I look forward to doing so. (614) 478-2002

April 01, 2015

Excellent Dealership After searching for a particular Camry, I located one at Germain Lexus of Easton, Ohio, outside of Columbus. (About 2 hrs. from where I live). More

by Maloa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 25, 2015

Another excellent experience I was very impressed with Lexus and the experience when my husband bought his car at the Germain Dublin dealership, as well as the service of the vehi More

by Nonna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Hutchins, Eric Welch, JB Woodring, Lyn Starcher
March 24, 2015

Literally the best service in Columbus The entire staff, especially Bryan Hammond, made my car buying experience easy. I HIGHLY recommend this dealership. Hands down, the most honest dealer More

by Katie Hallinan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Welch, Lyn Starcher, Bryan Hammond
March 20, 2015

Excellent purchasing experience Jay helped a lot to puchase my Lexus NX. He is definitely the best dealer. I'll definitely recommend him to my friends. Thanks Jay. More

by Jun Seok Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aso Danso, Jay Jackson
March 18, 2015

Fantastic experience Last week my two sisters and I traveled from Akron to Columbus to look at a Camry that my one sister was looking for. While there, and only along for More

by s426c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 18, 2015

Mr. Aaron Doty's Review Mr Aaron Doty provided excellent customer service and was very professional. I am pleased with the quality of work and I would highly recommend this s More

by tiny Rhodes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Doty
March 18, 2015

Outstanding Service This my 4th experience with Lexus Dealership and with the same sales person; Aso Danso. I fully recommend to ask for this guy when you plan to visit More

by HANI FAWZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aso Danso
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