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Germain Lexus of Easton

Columbus, OH

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613 Reviews

4130 Morse Crossing

Columbus, OH

43219

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Showing 613 reviews

January 18, 2016

Loving my NEW 2016 RX 350 After having the new sassy looking 2016 RX on my Dream board for months...my husband purchased it & I got it right after Christmas! Jay even made sure More

by Doug & Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels, Jay Jackson, JB Woodring, Bennie Fornash
Feb 12, 2016 -

Germain Lexus of Easton responded

Hi Doug and Cindy! We love the new RX and it's updated styling so we're thrilled to hear that you do too! Some people thing the big red bow thing is only in TV commercials, but we're tickled that Jay made it a reality for you guys! If you have any more questions about your head turning new wheels, feel free to reach out to JB in the technology center for more assistance. If not, we'll see when it's time for your routine maintenance. Congratulations and thank you for taking the time to tell everyone about your experience!

January 16, 2016

A great experience I was very hesitant to leave Cadillac but so far I could not be more pleased with my Lexus and the experience thus far. Aso went above and beyond to More

by Chefvincenzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Havey, Aso Danso, Alena Hayden
Feb 12, 2016 -

Germain Lexus of Easton responded

We completely understand the hesitation to leave a car company that you are accustom to but we couldn't be more pleased that you've joined the Germain Lexus family! It's great that Bob and Aso were able to get you into the perfect vehicle and that Alena was able to show you all the amazing new features in your Lexus! Thank you for the review!

January 16, 2016

The Absolute Best They treat you like gold at Germain. Bob Havey is an outstanding person and handles himself in a professional manner at all times. He is simply the be More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Havey, Bob Havey, Ken Collins
Feb 12, 2016 -

Germain Lexus of Easton responded

Hey Gary! Thanks for letting everyone know how much you appreciate the job that Bob has done for you over the years! Having a relationship with someone you know you can trust makes all the difference which purchasing a vehicle, and we're glad that Bob, Ken, and the whole Germain Lexus team have earned that trust. Thank you for the 5 stars!

January 16, 2016

First time Lexus owner I am a first time Lexus owner. I recently leased a 2016 ES 350 at Germain Lexus during the December to remember sales event. My previous car was a 201 More

by Jeremy Fugate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alena Hayden
Feb 12, 2016 -

Germain Lexus of Easton responded

Welcome to the Lexus family Jeremy and congratulations on your 2016 ES! Alena is great at taking what can be an intimidating list of features and explaining it in ways where it's obvious to see how these features will enrich your drive. It's wonderful that you two were able to team up and get you ready to go! Congratulations again!

January 16, 2016

My new Lexus 2016 Jay Jackson was a very thorough and helpful salesman throughout this process which took several months as I wanted a precise color car and wasn't in More

by Joysoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Jackson
Feb 12, 2016 -

Germain Lexus of Easton responded

We're glad that you and Jay were able to get you into the exact vehicle you wanted. That's much more important to us at Germain Lexus than making a quick sale. We look forward to seeing you in for your routine maintenance!

January 16, 2016

GREAT experience at Lexus Easton My experience at Lexus Easton was over the top. I used to take my 2010 Lexus RX 350 to them for servicing and was always impressed. I decided to lease More

by Teri T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels, Alena Bankes, Ken Collins, Jay Jackson
Feb 12, 2016 -

Germain Lexus of Easton responded

Hi Teri! We're so glad that Jay and Alena's extra's steps have made you absolutely love your new '15 RX! Congratulations on your new Lexus and thank you for sharing your story!

January 16, 2016

6 Time Lexus Owner - Germain Lexus of Easton I have worked with Bob Havey to purchase 6 Lexus Automobiles. In short, Bob is true professional in his field. He goes above and beyond to insure th More

by Monte_bjat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Havey, Ken Collins
Feb 12, 2016 -

Germain Lexus of Easton responded

We really appreciate knowing that our customers think so highly of our team members here at Germain Lexus! It's wonderful that you, Bob, and Ken have developed such a trusting relationship over the years and that you can trust that everything will always be done in a professional and no-pressure manner to ensure a great purchasing experience. Thank you for your review!

January 16, 2016

A great turnaround! My wife found a perfect pre-owned car on the Germain web site and she was very excited about it. However, when we went in to test drive it, we found o More

by Mark and Diane Hopkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Hutchins
Feb 12, 2016 -

Germain Lexus of Easton responded

Hi Mark and Diane! We're so happy that Preston was able to take what could have been a disappointing visit and make it exceed your original expectations! He certainly has a wonderful energy about him that customers seem to love! Congratulations on your new vehicle and we look forward to seeing you again!

January 16, 2016

"Great Customer Service" The staff at Germain Lexus of Easton has been very professional and easy to work with in acquiring each of our Lexus ES 350s. The 2016 model that we More

by Rick & Karen McKee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Havey, JB Woodring, Lyn Starcher, Erv Konrad
Feb 12, 2016 -

Germain Lexus of Easton responded

Congratulations Rick and Karen on your third Lexus! We're so happy that Bob has made the process so easy and continues to make sure you're completely satisfied with your vehicle. Thank you for letting us know how much you appreciate our team here, and for this wonderful review!

January 15, 2016

Another great sales experience I was not certain I even needed a new car- but was getting a lot of miles on my leased 2013 RX. My wife had an NX200 as a loaner and loved it- we visi More

by Bob H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Jordan, Eric Welch, Lyn Starcher
Feb 10, 2016 -

Germain Lexus of Easton responded

Wow Bob! Congratulations on your eighth Lexus! We're so happy to hear that you and Bryan found a great NX for you to take home and the Technology specialists were there to show you how it all works! Congratulations on yet another Lexus!

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