Germain Lexus of Easton

Amazing customer service! All I have to say is WOW! My husband was in an accident and the insurance company totaled our car. After a long day of looking at other dealerships an All I have to say is WOW! My husband was in an accident and the insurance company totaled our car. After a long day of looking at other dealerships and not finding what I was looking for in my price range, I drove by Germain Lexus at Easton and decided I would see what they had available. I was immediately greeted at the door by Melvin who found me a car in my price range within minutes! Since the car was not on the lot yet because they were still inspecting it (it was a trade in), I was not able to see or test drive the car that day. After letting Melvin and Ted know that the only day my husband and I had off to see the car was Sunday, they offered ( I didn't even ask) to come in on Sunday (when they are closed), so my husband and I could see the car. Above and beyond! Needless to say we purchased the car. I have never experienced customer service as great as this! Melvin and Ted were a pleasure to work with and they have gained lifelong customers from myself and my husband. Thank you for such a great experience!! If we could give you ten stars we would! More

Loving my NEW 2016 RX 350 After having the new sassy looking 2016 RX on my Dream board for months...my husband purchased it & I got it right after Christmas! Jay even made sure After having the new sassy looking 2016 RX on my Dream board for months...my husband purchased it & I got it right after Christmas! Jay even made sure it had a BIG red bow on it! This is our 5th RX & couldn't be happier with all it's features including it's sassy new styling. Jay listened to our wishlist & created a wonderful car buying experience. Bennie made it happen & JB was so patient reviewing all the up to date technology with us. Within an hour, we had a latch issue yet Kevin Daniels was quick to make it right. No problems since. Loving my new wheels! I am turning heads! Thank you Germain of Easton....we are customers for life! More

A great experience I was very hesitant to leave Cadillac but so far I could not be more pleased with my Lexus and the experience thus far. Aso went above and beyond to I was very hesitant to leave Cadillac but so far I could not be more pleased with my Lexus and the experience thus far. Aso went above and beyond to help me get the exact car that I wanted at the best price possible and best deal for me. Although the dealership was very busy Bob took the time to make sure I was being taken care of. Alena was a great help and took extra time to make sure I understood the many small details that my new car contained. She assisted me in set up of the different services and made helpful recommendations that made enjoying my new lexus quick and easy. More

The Absolute Best They treat you like gold at Germain. Bob Havey is an outstanding person and handles himself in a professional manner at all times. He is simply the be They treat you like gold at Germain. Bob Havey is an outstanding person and handles himself in a professional manner at all times. He is simply the best new car sales person I've ever encountered. I've purchased several vehicles from Bob and he stays in touch several times during the year. Would also like to commend Ken Collins for handling our financing so efficiently and professionally. Thank you, Gary Rozanczyk More

First time Lexus owner I am a first time Lexus owner. I recently leased a 2016 ES 350 at Germain Lexus during the December to remember sales event. My previous car was a 201 I am a first time Lexus owner. I recently leased a 2016 ES 350 at Germain Lexus during the December to remember sales event. My previous car was a 2010 Chevy malibus thus needless to say this was a Big upgrade for me. This upgrade came with a lot of high end technology. Thanks to Alena Hayden I was able to get a grasp on this technology before I left the dealership. She was professional, kind, and took her time to make sure I understood the Siri hands free technology and well as the Lexus app that lets you control and monitor your car via smart phone. Mrs. Hayden really enhanced my sales experience and it is because of her that I can maximize my Lexus's potential and get complete enjoyment from my driving experience. She is a great employee and I would highly recommend working with her as she is very knowledgable, professional, and courteous. More

My new Lexus 2016 Jay Jackson was a very thorough and helpful salesman throughout this process which took several months as I wanted a precise color car and wasn't in Jay Jackson was a very thorough and helpful salesman throughout this process which took several months as I wanted a precise color car and wasn't in a huge hurry to make my purchase. More

GREAT experience at Lexus Easton My experience at Lexus Easton was over the top. I used to take my 2010 Lexus RX 350 to them for servicing and was always impressed. I decided to lease My experience at Lexus Easton was over the top. I used to take my 2010 Lexus RX 350 to them for servicing and was always impressed. I decided to lease a 2015 RX 350 and on a whim called Jay. 3 hours later I was driving away! But Jay and Alena's after sale follow up is the key to their success. Jay had me come back for an extra buff and to spend time with Alena learning how to use my new car! Alena was very patient with me and kept the explanations simple and to the point. If I need further help with ANYTHING about my car, I feel comfortable calling either of them. What a treat to LOVE your car guys!!! More

6 Time Lexus Owner - Germain Lexus of Easton I have worked with Bob Havey to purchase 6 Lexus Automobiles. In short, Bob is true professional in his field. He goes above and beyond to insure th I have worked with Bob Havey to purchase 6 Lexus Automobiles. In short, Bob is true professional in his field. He goes above and beyond to insure that his clients are more than satisfied. Most recently, Bob delivered my vehicle to me while I was out of town. He handled the entire exchange of my leased vehicle. I have also worked exclusively with Germain Lexus of Easton. Organizationally, they are top shelf. Ken Collins has been my financial consultant at Lexus. I never feel pressured and I always have a great experience. Thanks to you all for keeping two Lexus vehicles in my garage. More

A great turnaround! My wife found a perfect pre-owned car on the Germain web site and she was very excited about it. However, when we went in to test drive it, we found o My wife found a perfect pre-owned car on the Germain web site and she was very excited about it. However, when we went in to test drive it, we found out that someone else had purchased it right before we arrived. She was very disappointed and ready to go home and call it a day. Fortunately, Preston was our salesperson and he was super understanding and upbeat and had two other excellent suggestions that we liked even more than the original car. He was so knowledgeable and friendly and in complete command of everything that we bought a car on the spot and we absolutely love it! Thanks Preston and Germain for the great service. We'll definitely be back!! Mark and Diane Hopkins More

"Great Customer Service" The staff at Germain Lexus of Easton has been very professional and easy to work with in acquiring each of our Lexus ES 350s. The 2016 model that we The staff at Germain Lexus of Easton has been very professional and easy to work with in acquiring each of our Lexus ES 350s. The 2016 model that we recently leased is our third Lexus, and we are extremely pleased with its performance. Bob Havey, our salesman, has been top notch. He guided us through the process with ease and continues to follow up to ensure our satisfaction with the automobile and the dealership. More