Germain Lexus of Dublin

I bought a certified used Lexus from this dealership. The price was great and the salesman and test drive process was excellent. After browsing various dealerships within 200 miles of home I found the car wh price was great and the salesman and test drive process was excellent. After browsing various dealerships within 200 miles of home I found the car which fit my specifications at the right price. Everything went flawlessly until my trade-in offer. I knew the trade-in value from various sources and had even gotten a "guaranteed " offer from the Germain website. I knew my trade-in Lexus was in excellent condition so I expected to receive more than the trade-in value. I was shocked when I was told they would give $1000 less than the "guaranteed" value because it had a "dirty history" due a minor accident years before. I was skeptical of the validity of this information, but I decided to purchase the certified Lexus since I had driven nearly four hours to the dealership. I was told my vehicle would undoubtedly need to be sent out to be sold at auction, and therefore I was mildly surprised to see it listed on the Germain website at 40% higher than I received. I noticed it sold a couple of days later and since Germain has a no haggle policy, I can only assume it sold at the listed price. I felt rather taken-advantage of and this is one reason I can't recommend this dealership. I expected a Lexus dealership to be more honest in its dealings. The other reason I can't recommend Germain Lexus is that I was promised a replacement for a small broken piece that was noticed during the final vehicle inspection. After three calls and promises to get back with me I have given up on receiving the piece. More

Kris did a great job...He knew the car, all the options....great personality...not pushy....great sales man...dealership has a nice facility....makes each customer feel important....they also did n options....great personality...not pushy....great sales man...dealership has a nice facility....makes each customer feel important....they also did not push the extended warrenty and other after sale options... More

My husband and I had a great experience working with Germain Lexus of Dublin and our salesperson Kristopher Pizzarelli. He was upfront, honest and very knowledgeable. It was only a week long process b Germain Lexus of Dublin and our salesperson Kristopher Pizzarelli. He was upfront, honest and very knowledgeable. It was only a week long process but we made several visits to the dealership. Each time, our questions were answered and we never felt pressured. We were even encouraged to look at other dealerships in the area so that we would make the best decision for us. It was an overall great experience and we would highly recommend this dealership and Kristopher. More

I felt like it was a low pressure sale. They encouraged us to drive other cars, so that when we felt we made the right decision. They knew the Lexus was the best quality and in the end we agreed. The sal us to drive other cars, so that when we felt we made the right decision. They knew the Lexus was the best quality and in the end we agreed. The salesman was friendly and knowledgeable about the car. He made sure we didn't leave until we felt every question was answered and we knew all we needed to know about the car. More

Consumer Reports review/recommendation. Sales person's knowledge of the various models. Telephone call follow ups (multiple). Service warranty on new cars. Reputation of Lexus quality/longevity. Soft s knowledge of the various models. Telephone call follow ups (multiple). Service warranty on new cars. Reputation of Lexus quality/longevity. Soft sell/professionalism of sales person (John Sneddon), his ability to engage on a number of other topics (well rounded, social chatter, ability to make the customer feel "at ease"). jb More

They are the best! We had a wonderful sales experience and have since had two (routine) service experiences; both of which were just perfect. I travel every week and scheduling is challenging. With Germ and have since had two (routine) service experiences; both of which were just perfect. I travel every week and scheduling is challenging. With Germain, I can take the car there at the beginning of the week, they drive me to and from the airport, and then its ready when I am. It seems like they accomodate anything I need. Everyone there is great to work with as well, all "can do" attitudes. More

I purchased a new 08 IS 250 about a 1 1/2yrs ago that ended up being a defective product! Lexus corp. agreed to buy the car back after about a year 1/2 into my lease they placed me into a new 2011 IS 250 ended up being a defective product! Lexus corp. agreed to buy the car back after about a year 1/2 into my lease they placed me into a new 2011 IS 250 and I can't be happier. Paul Germain and his team at Germain Lexus of Dublin! did an outstanding job of going above and beyond for me. This was a big reason why I stayed with lexus as a brand and decided not to take my money and walk away. The service program Germain offers is top notch and their sales staff is not pushy, they allow you express what you want from the product vs upselling you or trying to push you into something you cant afford or may even like. Again I want to say that Paul Germain, Dave Seibert, Brent Ross in service and everyone at Germain Lexus of DUBLIN!!!!!! has done an outstanding job making me feel like a family member and their sales tactics are top notch once again. You dont get the new/used car feel like most other dealearships who pressure you into buying something you cant afford or may not even want! I have told many about my experience with Germain lexus of Dublin and how great they treat you! and would reccommend them to anyone looking for a new or used car! espically a new one! Paul germain is very upfront with you and if he doesnt have the answer he will find it for you. Dave Seibert has been the sales contact I have worked with over the past year and a half and his attention to detail has been great as well. Whenever I have a question or concern he's there to address it and if he can't then he finds the answer. Last but not least Brent Ross this guy should be promoted for all the headaches I and my car caused him over the past year and a half, as I said in my survey responses with germain they make you feel like family and not just another order. Brent has a great nack for attention to detail and if something is wrong with your car he makes it a priority to get things fixed and done right. The service with the whole Germain family is wonderful keep it up! Mike Lucke More

Tim Nilsen provided a courteous and professional sales experience. We decided not to buy a new RX 350, but bought a dealer-owned RX 350. Tim was still able to work with us on the deal. Brent Ross provi experience. We decided not to buy a new RX 350, but bought a dealer-owned RX 350. Tim was still able to work with us on the deal. Brent Ross provided excellent service coordination, including paint repair. I would highly recommend Germain Lexus of Dublin. More

From the time I walked into the dealership I was treated with respect by everyone. Even though I wasn't sure I was going to buy a car at this time, I was never pressured into making a decision. Rather all with respect by everyone. Even though I wasn't sure I was going to buy a car at this time, I was never pressured into making a decision. Rather all my options were discussed and I actually ended up purchasing a 2010 Lexus 350. It was a wonderful experience and Lexus has wonderful people working for them. This was my third Lexus and I will return when I decide to purchase again. More

WONDERFUL EXPERIENCE!! LOVED DAVE and the rest of the staff!!!! Quick and Easy and got the car I wanted with the price I could pay. I recommend this dealership above all else!! I am a single women and wa staff!!!! Quick and Easy and got the car I wanted with the price I could pay. I recommend this dealership above all else!! I am a single women and was treated with great respect. I will only buy from here from now on!!!! Thank You and Great Job!!!!! More