Germain Lexus of Dublin

Consumer Reports review/recommendation. Sales person's knowledge of the various models. Telephone call follow ups (multiple). Service warranty on new cars. Reputation of Lexus quality/longevity. Soft s knowledge of the various models. Telephone call follow ups (multiple). Service warranty on new cars. Reputation of Lexus quality/longevity. Soft sell/professionalism of sales person (John Sneddon), his ability to engage on a number of other topics (well rounded, social chatter, ability to make the customer feel "at ease"). jb More

They are the best! We had a wonderful sales experience and have since had two (routine) service experiences; both of which were just perfect. I travel every week and scheduling is challenging. With Germ and have since had two (routine) service experiences; both of which were just perfect. I travel every week and scheduling is challenging. With Germain, I can take the car there at the beginning of the week, they drive me to and from the airport, and then its ready when I am. It seems like they accomodate anything I need. Everyone there is great to work with as well, all "can do" attitudes. More

I purchased a new 08 IS 250 about a 1 1/2yrs ago that ended up being a defective product! Lexus corp. agreed to buy the car back after about a year 1/2 into my lease they placed me into a new 2011 IS 250 ended up being a defective product! Lexus corp. agreed to buy the car back after about a year 1/2 into my lease they placed me into a new 2011 IS 250 and I can't be happier. Paul Germain and his team at Germain Lexus of Dublin! did an outstanding job of going above and beyond for me. This was a big reason why I stayed with lexus as a brand and decided not to take my money and walk away. The service program Germain offers is top notch and their sales staff is not pushy, they allow you express what you want from the product vs upselling you or trying to push you into something you cant afford or may even like. Again I want to say that Paul Germain, Dave Seibert, Brent Ross in service and everyone at Germain Lexus of DUBLIN!!!!!! has done an outstanding job making me feel like a family member and their sales tactics are top notch once again. You dont get the new/used car feel like most other dealearships who pressure you into buying something you cant afford or may not even want! I have told many about my experience with Germain lexus of Dublin and how great they treat you! and would reccommend them to anyone looking for a new or used car! espically a new one! Paul germain is very upfront with you and if he doesnt have the answer he will find it for you. Dave Seibert has been the sales contact I have worked with over the past year and a half and his attention to detail has been great as well. Whenever I have a question or concern he's there to address it and if he can't then he finds the answer. Last but not least Brent Ross this guy should be promoted for all the headaches I and my car caused him over the past year and a half, as I said in my survey responses with germain they make you feel like family and not just another order. Brent has a great nack for attention to detail and if something is wrong with your car he makes it a priority to get things fixed and done right. The service with the whole Germain family is wonderful keep it up! Mike Lucke More

Tim Nilsen provided a courteous and professional sales experience. We decided not to buy a new RX 350, but bought a dealer-owned RX 350. Tim was still able to work with us on the deal. Brent Ross provi experience. We decided not to buy a new RX 350, but bought a dealer-owned RX 350. Tim was still able to work with us on the deal. Brent Ross provided excellent service coordination, including paint repair. I would highly recommend Germain Lexus of Dublin. More

From the time I walked into the dealership I was treated with respect by everyone. Even though I wasn't sure I was going to buy a car at this time, I was never pressured into making a decision. Rather all with respect by everyone. Even though I wasn't sure I was going to buy a car at this time, I was never pressured into making a decision. Rather all my options were discussed and I actually ended up purchasing a 2010 Lexus 350. It was a wonderful experience and Lexus has wonderful people working for them. This was my third Lexus and I will return when I decide to purchase again. More

WONDERFUL EXPERIENCE!! LOVED DAVE and the rest of the staff!!!! Quick and Easy and got the car I wanted with the price I could pay. I recommend this dealership above all else!! I am a single women and wa staff!!!! Quick and Easy and got the car I wanted with the price I could pay. I recommend this dealership above all else!! I am a single women and was treated with great respect. I will only buy from here from now on!!!! Thank You and Great Job!!!!! More

All the employees that we have come in contact with at this dealership have been very helpful. Mark and Dave made the car shopping experience a positive and worthwhile venture. They provided us with very this dealership have been very helpful. Mark and Dave made the car shopping experience a positive and worthwhile venture. They provided us with very personalized service and attention and did their best to allow us the opportunity to make an informed decision regarding the selection and purchase of our vehicle. Even though car buying can be a painful process there was absolutely no pressure. Mark, Dave, and the staff were very patient and honest, two qualities we certainly appreciate when making a large purchase. The car selection was great! and the overall quality of vehicles to choose from was second to none. When comparing cars with similar mileage, options and age; Germain Lexus of Dublin's pricing was extremely competitive. After our purchase we walked away feeling as if we got the biggest bang for our buck and the money was well spent. Overall we got a great value for our dollar. Our car buying experience was so great that when it's time to purchase a car for our soon to be 16 year old son, we only have to look at one place and for me and my family that place is Germain Lexus of Dublin. More