Germain Lexus of Dublin

I worked with BJ to buy/lease a new CT200. He was so easy to work with, and he really listened to what I wanted. He didn't try to force me into something available on the lot. I would definitely work easy to work with, and he really listened to what I wanted. He didn't try to force me into something available on the lot. I would definitely work with BJ and this Lexus dealership again. More

Kristopher is very knowledgeable about his product. His people skills are excellent and everything promised was delivered on time. He took me through a complete introduction to the car and how everything people skills are excellent and everything promised was delivered on time. He took me through a complete introduction to the car and how everything worked. My time at the dealership was well spent. The paperwork was handled quickly. The preparation of the car prior to delivery impressed even me who is meticulous about my vehicle. More

I bought a certified used Lexus from this dealership. The price was great and the salesman and test drive process was excellent. After browsing various dealerships within 200 miles of home I found the car wh price was great and the salesman and test drive process was excellent. After browsing various dealerships within 200 miles of home I found the car which fit my specifications at the right price. Everything went flawlessly until my trade-in offer. I knew the trade-in value from various sources and had even gotten a "guaranteed " offer from the Germain website. I knew my trade-in Lexus was in excellent condition so I expected to receive more than the trade-in value. I was shocked when I was told they would give $1000 less than the "guaranteed" value because it had a "dirty history" due a minor accident years before. I was skeptical of the validity of this information, but I decided to purchase the certified Lexus since I had driven nearly four hours to the dealership. I was told my vehicle would undoubtedly need to be sent out to be sold at auction, and therefore I was mildly surprised to see it listed on the Germain website at 40% higher than I received. I noticed it sold a couple of days later and since Germain has a no haggle policy, I can only assume it sold at the listed price. I felt rather taken-advantage of and this is one reason I can't recommend this dealership. I expected a Lexus dealership to be more honest in its dealings. The other reason I can't recommend Germain Lexus is that I was promised a replacement for a small broken piece that was noticed during the final vehicle inspection. After three calls and promises to get back with me I have given up on receiving the piece. More

Kris did a great job...He knew the car, all the options....great personality...not pushy....great sales man...dealership has a nice facility....makes each customer feel important....they also did n options....great personality...not pushy....great sales man...dealership has a nice facility....makes each customer feel important....they also did not push the extended warrenty and other after sale options... More

My husband and I had a great experience working with Germain Lexus of Dublin and our salesperson Kristopher Pizzarelli. He was upfront, honest and very knowledgeable. It was only a week long process b Germain Lexus of Dublin and our salesperson Kristopher Pizzarelli. He was upfront, honest and very knowledgeable. It was only a week long process but we made several visits to the dealership. Each time, our questions were answered and we never felt pressured. We were even encouraged to look at other dealerships in the area so that we would make the best decision for us. It was an overall great experience and we would highly recommend this dealership and Kristopher. More

I felt like it was a low pressure sale. They encouraged us to drive other cars, so that when we felt we made the right decision. They knew the Lexus was the best quality and in the end we agreed. The sal us to drive other cars, so that when we felt we made the right decision. They knew the Lexus was the best quality and in the end we agreed. The salesman was friendly and knowledgeable about the car. He made sure we didn't leave until we felt every question was answered and we knew all we needed to know about the car. More

Consumer Reports review/recommendation. Sales person's knowledge of the various models. Telephone call follow ups (multiple). Service warranty on new cars. Reputation of Lexus quality/longevity. Soft s knowledge of the various models. Telephone call follow ups (multiple). Service warranty on new cars. Reputation of Lexus quality/longevity. Soft sell/professionalism of sales person (John Sneddon), his ability to engage on a number of other topics (well rounded, social chatter, ability to make the customer feel "at ease"). jb More