Germain Lexus of Dublin

Overall Great Experience with BJ Harris & Team Germain I read the three reviews PRIOR to the one I am writing now and can only echo the sentiments of the other reviews. Called BJ and explained that my wif I read the three reviews PRIOR to the one I am writing now and can only echo the sentiments of the other reviews. Called BJ and explained that my wife and I were looking for a pre-owned, low mileage ES350. We had visited two Cincinnati area dealerships and couldn't find the exact model we were looking for. I decided to widen my geographic search online which brought my attention to two different vehicles at Germain Lexus in Dublin. I called to check availability and spoke briefly to BJ about our needs. When we arrived, BJ already had the two vehicles we had inquired about right out front, ready to roll for a test drive. We found what we wanted, it was priced right and we had our deal written up promptly. BJ is a professional; he valued our time (and we valued his). We were also greeted by Kyle Schuchter, the Sales Manager and Clint Boyd, the Finance Manager. All were very friendly, very easy to work with. In closing, yes we drove over 100 miles to have our automotive needs met. But those needs for a pre-owned, low mileage and fairly priced car were met completely, fairly and without regret. Great job BJ and entire Germain Lexus of Dublin team. Mark and Betsy Phillips Cincinnati, OH More

Sold me a CPO Lexus without telling me about the accident Purchased a 2015 CPO Lexus, Carfax clean (provided by the dealership). When I brought the vehicle in for service, I requested the service history Purchased a 2015 CPO Lexus, Carfax clean (provided by the dealership). When I brought the vehicle in for service, I requested the service history and saw that my vehicle was at Germain collison for a repair. I asked the salesman and he told me it was just a bumper refinish. I noticed two claim numbers on the service history. I requested Germain collison to send me the paperwork on the repair. Fortunately they got me the service paperwork but unfortunately I found that my car had over $7,000 body shop work done prior to my purchase. I am noticing the aftermath, I've already brought the car in once for service for a fuse replacement. I just found out the A/C doesn't work. I bought this car with only 2,000 miles! I find it hard to believe no one knew about this repair, Germain Collision failed to report it to Carfax, plus it was one of their loaners prior. Meaning they owned the vehicle and very much knew its history. More

The very best I have been a Lexus owner for almost 20 years working with Cindy. She is absolutely the best. I have dealt with this dealership and have had nothing I have been a Lexus owner for almost 20 years working with Cindy. She is absolutely the best. I have dealt with this dealership and have had nothing but positive experienceside start9with Rick German, Roberto, Mir6anda, Dave Seibert . JIM DEVINE . More

Chris Havey-Master Certified Service Specialist Chris Havey - Lexus Master Certified Service Specialist is a top notch professional. Chris has always gone above & beyond for me with customer servic Chris Havey - Lexus Master Certified Service Specialist is a top notch professional. Chris has always gone above & beyond for me with customer service. He consistently exceeds my expectations. Please acknowledge Chris because professionals like him are rare in our society. More

Cassandra Jessy Cassie is by far the best service rep I have ever had at any dealership. She is on time, pleasant , knows her job and the Lexus products and strives Cassie is by far the best service rep I have ever had at any dealership. She is on time, pleasant , knows her job and the Lexus products and strives to make the service experience go smoothly for your clients. I would recommend her to anyone I know who is a Lexus owner. More

Easy, honest transaction. I live about 4 hours away from Germain Lexus of Dublin, but I discovered online that they had the specific vehicle I was looking for in stock. The hi I live about 4 hours away from Germain Lexus of Dublin, but I discovered online that they had the specific vehicle I was looking for in stock. The high level of professionalism exhibited by Armen started with our conversation on the phone. The next morning I traveled to the dealership, and the experience from start to finish was fantastic. I consider myself an educated car buyer and at no point of the sales experience did I feel that any employee at this dealership was attempting a dishonest transaction. The car was as advertised, a price was agreed upon, and the rest went very smoothly. Even the finance representative was courteous, professional, and honest. Having purchased several new and used cars over the years, I was mentally prepared for caveats and hidden fees. This never occurred and I cannot recommend this dealership enough. If Armen was the only person to sell me cars for the rest of my days, I would consider that a win in my book. More

Love new purchase The purchase of my pre-owned Lexus was so easy and a very positive experience. I reached out to the dealership on a Friday morning and I was able to The purchase of my pre-owned Lexus was so easy and a very positive experience. I reached out to the dealership on a Friday morning and I was able to have an appointment that afternoon to look at the car and test drive it. When I arrived at the dealership B.J. had the vehicle waiting for me so I felt like he valued my time. B.J. was very accommodating to my questions and was helpful in making sure I was getting the car that was best suited my needs. More

Good Choice After searching for the just right used car at 5 dealerships in the region, my last stop was at Germain Lexus of Dublin. I had already been in contact After searching for the just right used car at 5 dealerships in the region, my last stop was at Germain Lexus of Dublin. I had already been in contact with the online sales rep, before arriving to check their inventory. The salesman I dealt with met me in the parking lot and showed me a "13 RX 350. I wanted to look at all of the used cars on the lot, which I did, and I was very happy with the original car he showed me. He had taken my information/needs and found exactly what I needed. B.J. Harris walked me through the process, answered all of my questions and has called several times long after the sales to see if he can do anything else to better my experience. I am thoroughly satisfied with the choice of dealerships, choice of cars, and having B.J. as the representative I worked with. I will definitely use this dealership and B. J. with any further sales. More

Outstanding customer service BJ Harris sold me my Lexus IS 250, and from that day on, he has exceeded my expectations. I've never recieved such great care and follow up when buyi BJ Harris sold me my Lexus IS 250, and from that day on, he has exceeded my expectations. I've never recieved such great care and follow up when buying a car. I will always recommend BJ, and the dealership!! More

Listened to my desired dream car and made it come true. Started my search for a new car with B. J. Harris about one year ago. LOVED my 2002 RX 300! But...It was time to trade it in on a new model. Looke Started my search for a new car with B. J. Harris about one year ago. LOVED my 2002 RX 300! But...It was time to trade it in on a new model. Looked at many other brands. I did like other SUVs but they were not from Germain Lexus of Dublin. NO dealership came close to the service and caring personnel offered at Germain Lexus. B.J. Harris knew what I wanted, and made it possible for me to own the vehicle of my dreams and stay with Germain Lexus of Dublin. More