Germain Lexus of Dublin

Great Service Had a little difficult scheduling online but I believe there may have been an issue with the website that day. I did call and had no problem schedulin Had a little difficult scheduling online but I believe there may have been an issue with the website that day. I did call and had no problem scheduling. Mike Swetnam is my service advisor; he is always helpful, polite and very considerate of my time and keeps me informed every step in the process. I have worked with Mike many times in the past and will continue to ask for Mike when I return. The issue was minor and fixed very quickly and correctly. While I was there waiting, I enjoyed a cup of their complimentary coffee and one of the breakfast snacks. When I get ready to purchase another Lexus, this is the place I will go. More

Very pleasant experience in these uncertain times Scheduled a service appointment at Germain Lexus of Dublin for the first time (I had visited Easton previously). The visit was simple to schedule, exc Scheduled a service appointment at Germain Lexus of Dublin for the first time (I had visited Easton previously). The visit was simple to schedule, excellent dates and times available. Worked with Cassandra Jessy and she was very pleasant and helpful. Everyone in the department made me feel safe and all Covid-19 precautions were taken. My car was evaluated and serviced and completed before my requested pick up time. Thank you and I will be back in the future! More

I called Marc about a 2008 BMW 550i, I live in NJ and Mark Honick could not be more helpful on this sale, he took great pictures sent video and explained the car was in great condition, everything was al Mark Honick could not be more helpful on this sale, he took great pictures sent video and explained the car was in great condition, everything was all true I love this car and would def purchase from Germain Lexus again, Mark Honick was very professional and helped with getting my car shipped to NJ... Thank you so much Marc and Germain Lexus!! More

Bryan Saved the Day! My first visit to the dealership led to some issues and a car that wasn't up to L/Certified standards and I was frustrated. However, Bryan called me My first visit to the dealership led to some issues and a car that wasn't up to L/Certified standards and I was frustrated. However, Bryan called me and personally oversaw fixing the car, he gave me a fair price for my trade and made sure that I was fully satisfied. His flexibility and attention to detail is impressive and I will definitely return. I am now a proud owner of a certified Lexus ES! More

Very satisfied customer! I was able to schedule my service when I wanted it. Was there less than an hour. Josh Welch is my go to guy and always takes good care of my service!! I was able to schedule my service when I wanted it. Was there less than an hour. Josh Welch is my go to guy and always takes good care of my service!! More

Kelley Hettinga is the bomb! Overall, my experience with each associate of germain lexus of Dublin was great but Kelley was exceptional. He is very diligent and willing to go abov Overall, my experience with each associate of germain lexus of Dublin was great but Kelley was exceptional. He is very diligent and willing to go above and beyond to make sure you are satisfied when you walk out the door. If you can meet with Kelley to discuss potential vehicles, DO IT, you wont regret it. 5 stars all around!!!! More

Never Delivered on their promise So I purchased a used 2011 VW GTI from salesman Daniel O’Neil. Everything went good during the sale and I love the vehicle. I paid sticker price for t So I purchased a used 2011 VW GTI from salesman Daniel O’Neil. Everything went good during the sale and I love the vehicle. I paid sticker price for the car & never tried to talk them down on the price cause I really liked the car. The only thing I asked for were a new set of black VW GTI carpeted floor mats. They’re like $95. No problem they said we’ll order them and let you know when they arrive. It took about a month, but they came in. I picked them up and noticed they didn’t have the GTI logo but were definitely VW mats. They were in bag and I was in a hurry. A couple days later I opened them to install them and they were the wrong color. They are grey and they should have been black. I would have lived with plain black ones, without the logo, but the grey ones look terrible. They simply do not match. The ones I was promised are VW OEM Black GIT ones trimmed in red. When I told them they were the wrong ones I was told they couldn’t return them. Then Daniel suggested that I go to a VW dealership and try to exchange them with no receipt. He says that they ordered them using my VIN number and that’s what they sent. Instead of trying to return them or ordering the correct ones they simply said there’s nothing else they can do for me. They never delivered on the promise of new mats. I know this may seem like a minor issue to most but I like to keep my vehicles clean and like new. I’m shocked that a dealership would ever send a customer to a competitor for any reason. I’m glad it was only $95 and nothing major as I’m sure I would be out of luck. I purchased my wife’s car from Lexus Of Easton, with no issues. And oddly enough they had no issues with getting me new mats for her car. If it were my business I would happily order the new ones to keep the customer coming back. A $95 broken promise will prevent me or anyone in my family from purchasing any vehicles from a Germain dealership. It’s probably the most unprofessional dealership that I’ve ever had to deal with. Unbelievable. More

Documentation fee $ grab! I recently bought a car from Germain Lexus. You should know that the $250 documentation fee collected will not get you plates..only a memorandum of ti I recently bought a car from Germain Lexus. You should know that the $250 documentation fee collected will not get you plates..only a memorandum of title. So you will have to register the car yourself...wait in line etc. Other dealers will take better care of you. More

Happy, happy customer! Overall I am very pleased with the experience my Germain's Dublin Lexus used car center. All of the staff are very pleasant and at no time was there a Overall I am very pleased with the experience my Germain's Dublin Lexus used car center. All of the staff are very pleasant and at no time was there any kind of pressure to buy. The salesman bent over backwards to help me buy the car I wanted which for a used Lexus is in new condition. More

Excellent service and care from Mike S Swetnam my car needed oil change and Mike worked me in the schedule very Efficiently. Many thanks for his care c and care from Mike S Swetnam my car needed oil change and Mike worked me in the schedule very Efficiently. Many thanks for his care c More