Germain Lexus of Dublin
Dublin, OH
Filter Reviews by Keyword
By Type
Showing 166 reviews
Jimmie, my salesman, was very kind, thoughtful and most importantly, he listened to my needs and concerns. As a repeat Lexus buyer, I knew what I wanted and he understood and adapted his sales pitch accord importantly, he listened to my needs and concerns. As a repeat Lexus buyer, I knew what I wanted and he understood and adapted his sales pitch accordingly. More
The staff couldnt have been more helpful and concerned about my personal needs. Always went the extra mile. Love my car. Every single detail was taken care of about my personal needs. Always went the extra mile. Love my car. Every single detail was taken care of More
Our sales representative at “Germain Lexus of Dublin”, Jim McDuffie, was instrumental in helping us choose our 4th Lexus vehicle. Jimmy was approachable, professional and answered all of our questions. We Jim McDuffie, was instrumental in helping us choose our 4th Lexus vehicle. Jimmy was approachable, professional and answered all of our questions. We also received several follow up calls regarding our satisfaction of our new Lexus GX 460. It was a pleasure working with Jim and associates at “Lexus Germain of Dublin”. More
Jimmy McDuffy is an outstanding salesmen and is very competent in all the details of his job. He is knowledgeable about the vehicles and he makes sure that you understand the process of buying a car. competent in all the details of his job. He is knowledgeable about the vehicles and he makes sure that you understand the process of buying a car. More
I bought a used car. We were treated professionally and pleasantly. Jimmy, our salesman was courteous, professional and pleasant. He answered all of our questions, provid We were treated professionally and pleasantly. Jimmy, our salesman was courteous, professional and pleasant. He answered all of our questions, provided good follow up and answered all our questions. My wife and I would certainly recommend Jimmy and this dealership . Suggestion- more signage to direct drivers to the right building. Thanks again. More
Immaculately, clean facility, friendly, professional staff that assists one another and works as a team. Suggestions: Create ground level signage to help direct customers to the right building as th staff that assists one another and works as a team. Suggestions: Create ground level signage to help direct customers to the right building as they enter the parking lot. Very frustrating. Review or give the customer the Carfax report BEFORE selling the vehicle. The report gives an important snapshot of the history of the vehicle, This information can help the customer feel confident on the purchase of the vehicle. We began our search for used SUV with Morgan. We gave her a description of what we were looking for and a budget that we needed to live by. She did some research and sent us information on many options. Because of her, we decided to go to Lexus of Dublin. Morgan referred us to Manny. Many greeted us, but was busy with other customers, so he referred us to Mark in preowned vehicles.. Mark was busy with customers, so he introduced us to Jimmy McDuffie. Jimmy was professional, courteous, and informative. He took us on a test drive explained the operation of the vehicle. He answered all our questions and made us feel comfortable. After the sale, Jimmy followed up with us to make sure we were satisfied. Overall, we are pleased with our purchase and satisfied with the buying process from start to finish. More
I was very impressed with this dealership. Very friendly, professional and interested in helping you find the best car! I purchased a Lexus RC 350 F Sport and Jimmy was very helpful through Very friendly, professional and interested in helping you find the best car! I purchased a Lexus RC 350 F Sport and Jimmy was very helpful through the entire process. He even took the time to tell me a little bit about Lexus and why it is a great brand. However, he was really interested in finding me the best car for me. This was my first Lexus, but I am most likely a Lexus driver for life now. Thank you Jimmy McDuffie! More
We LOVED working with Jimmy! !! He is such a positive guy who made our first car buying experience nothing short of personal and amazing. I didn’t have my dad with me to help with !! He is such a positive guy who made our first car buying experience nothing short of personal and amazing. I didn’t have my dad with me to help with the car buying process, but Jimmy made up for it. Truly, a great person to work with and I hope to work with him in the future!! More
We recently purchased a used, near-mint Lexus 430SC, and the transaction went very well. However, within two days, I noticed an issue with the brakes that needed immediate attention. Working with Andy But the transaction went very well. However, within two days, I noticed an issue with the brakes that needed immediate attention. Working with Andy Butler, Pre-Owned Manager, he responded quickly by providing us with a courtesy loaner that they trailered 110 miles to our lake home, and picked up the car for repair. The Lexus of Dublin service team replaced what was a very expensive part - at no cost to us - and delivered the vehicle back to us in very little time. Andy and team went above and beyond in addressing the issue, and did so always with a smile. We can't say enough good about the experience we've had. As such, I highly recommend this dealership for anyone's vehicle needs, whether they be for new or used transportation. Very well done, Andy and team, and thank you! More