Germain Kia of Columbus

Very very nice and helpful , took the car home after I bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did no charge I love them 😍 thank you for everything More

Tyler is an awesome salesman. The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We n The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We negotiated a fair price for the vehicle, and I drove back up to Columbus two days later to buy the vehicle. The entire staff at Germain Kia was attentive, easy to talk to, and with no pressure tactics. They made my first brand new vehicle purchase a memorable one. More

I scheduled an appointment for a recall on my car. And they told me they couldn’t do it on a Saturday and they told me that it couldn’t be after 2 o’clock through the week. This means I have to miss w And they told me they couldn’t do it on a Saturday and they told me that it couldn’t be after 2 o’clock through the week. This means I have to miss work. I go in there they take my car, one hour and 15 minutes later They come out and tell me that they will order my part and call me to get scheduled. Excuse me, I had to schedule off work for this appointment. You knew exactly why I was coming in. You knew exactly what type of vehicle I had. Why did you not have the part? And you want me to schedule to come back and miss work again? The service manager told me to call consumer affairs with Kia. With my complaint. Because it was out of his hands how they handle things. I called consumer affairs and spent 45 minutes on the phone, they told me that each dealership is franchised and they follow their own rules. So neither place could offer me any service. They could only blame each other and that I needed to take it up with the other. More

Huge shout out to the Germain kia family. Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and pu Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and put a tow hitch on and the service department was even great. I even had a sales person from Germain toyota help us out. The Germain family should be very proud of these associates Ken Gurung, Skylar Smith, Ricardo Gomaz, and Brian Franks. If you have any questions or problems any of these guys will make sure you are 100% satisfied. Thank you! More

Attentive, listened to what I wanted and didn’t push anything. My options came down to a new car and a slightly used car. I went with the used. I’m sure the salesman would have made more if I’d done wit anything. My options came down to a new car and a slightly used car. I went with the used. I’m sure the salesman would have made more if I’d done with the new but he didn’t say a word to sway me towards the new. More

Nick is awesome! This is the second car I have from him! I hope is is available the next car I purchase! This is the second car I have from him! I hope is is available the next car I purchase! More

Excellent Service, People, and Timing! Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, C Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, Christine, and Kody. Thank you. More

I made an appointment per a flyer sent from Kia for a service update. After calling Germain Kia and having them scheduled the appt, I got down there today and they were incredibly rude. First I have had service update. After calling Germain Kia and having them scheduled the appt, I got down there today and they were incredibly rude. First I have had service done on my kia there for a number of years. In checking in, he printed out the service record and said it was done in 2020. I asked why they made the appt, and told me in was needed? I was then told "it was not his problem, and to call Kia Customer service." Not his problem? Is this how they treat a woman coming in for service on their car? Todd was so very nice to my husband when he called afterwards, but to me? The service dept was rude. This is the second time something like this has happened. When I had a software update on GPS system, I made an appt, got down there and was told I needed to come back as the person who had the flash drive was on a cruise and took it with him. So as an older woman going here, beware you will be treated poorly. More

Everyone was super helpful and patient with us! They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin for being so helpful, kind, and patient! More

Nice dealership and employees, nice lounge while you wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour. wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour. More