Germain Kia of Columbus

Huge shout out to the Germain kia family. Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and pu Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and put a tow hitch on and the service department was even great. I even had a sales person from Germain toyota help us out. The Germain family should be very proud of these associates Ken Gurung, Skylar Smith, Ricardo Gomaz, and Brian Franks. If you have any questions or problems any of these guys will make sure you are 100% satisfied. Thank you! More

Attentive, listened to what I wanted and didn’t push anything. My options came down to a new car and a slightly used car. I went with the used. I’m sure the salesman would have made more if I’d done wit anything. My options came down to a new car and a slightly used car. I went with the used. I’m sure the salesman would have made more if I’d done with the new but he didn’t say a word to sway me towards the new. More

Nick is awesome! This is the second car I have from him! I hope is is available the next car I purchase! This is the second car I have from him! I hope is is available the next car I purchase! More

Excellent Service, People, and Timing! Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, C Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, Christine, and Kody. Thank you. More

I made an appointment per a flyer sent from Kia for a service update. After calling Germain Kia and having them scheduled the appt, I got down there today and they were incredibly rude. First I have had service update. After calling Germain Kia and having them scheduled the appt, I got down there today and they were incredibly rude. First I have had service done on my kia there for a number of years. In checking in, he printed out the service record and said it was done in 2020. I asked why they made the appt, and told me in was needed? I was then told "it was not his problem, and to call Kia Customer service." Not his problem? Is this how they treat a woman coming in for service on their car? Todd was so very nice to my husband when he called afterwards, but to me? The service dept was rude. This is the second time something like this has happened. When I had a software update on GPS system, I made an appt, got down there and was told I needed to come back as the person who had the flash drive was on a cruise and took it with him. So as an older woman going here, beware you will be treated poorly. More

Everyone was super helpful and patient with us! They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin for being so helpful, kind, and patient! More

We have always been treated fairly and professionally at GERMAIN KIA. The service dept has rectified an issue quickly and satisfactorily. GERMAIN KIA. The service dept has rectified an issue quickly and satisfactorily. More

Nice dealership and employees, nice lounge while you wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour. wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour. More

We had a fantastic experience purchasing our vehicle. Mo Khan and James Jordan made the process easy and enjoyable. Mo Khan and James Jordan made the process easy and enjoyable. More

They were prompt and friendly and knew what they were doing. And the time to finish my car from beginning to end doing. And the time to finish my car from beginning to end More