Germain Kia of Columbus
Columbus, OH
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I bought a used 2022 Kia Sorento and I noticed it was making noise a week or so later. I brought it in to get looked at and one of the shocks was leaking and needed replaced. Well a few days later after making noise a week or so later. I brought it in to get looked at and one of the shocks was leaking and needed replaced. Well a few days later after getting it fixed it still was making noise and I had to bring it back in to see what was going on. Eric was so understanding and helped me out and let me know that the other shock on the other side needed replaced as well. So finally getting them both fixed I was good to go and no more noises. I am very thankful for Eric and all his help because I tried calling the Kia dealership in Lancaster and they wouldn’t help me by looking at it or fixing it. More
We enjoyed our experience, especially with JB. The staff was helpful, we got everything we were looking for, and are so happy with our new car4! The staff was helpful, we got everything we were looking for, and are so happy with our new car4! More
Such a great experience I had when i visited for key fob made and my recalls. The staff were very courteous and kept me updated on the progress. The service department was very personable and told very impo made and my recalls. The staff were very courteous and kept me updated on the progress. The service department was very personable and told very important information about safety issues if i didnt do the recall, and were very considerate. The waiting area is well equipped for a greater customer experience as well for the kids play area to keep the little one occupied.Keep up the great work. More
Always friendly service, Easy to talk to and all of my needs are always addressed. Thank you for taking the time to answer all of my questions And providing coffee and snacks. needs are always addressed. Thank you for taking the time to answer all of my questions And providing coffee and snacks. More
Great dealership! Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks are a plus! More