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Germain Hyundai

Columbus, OH

Overview
Reviews
4.9
1,047 Reviews
Call Dealership (614) 870-9559
View Awards

1400 Auto Mall Pkwy

Columbus, OH

43228

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Showing 1,047 reviews

February 26, 2025

I was comfortable with the whole process, the environment, the staff and the positive attudes. More

by BB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Miller, Craig Imler
Report | Print
Feb 27, 2025 -

Germain Hyundai responded

Thanks for the 5-star review. We hope to see you again at Germain Hyundai!

February 22, 2025

Easy to make service appointment, discusses expected times, meets customer needs and washed car without asking More

by Para.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Longwell
Report | Print
Feb 24, 2025 -

Germain Hyundai responded

We're delighted to hear that our Germain Hyundai team made your service appointment seamless and went the extra mile with a car wash! Thanks for sharing your experience.

February 19, 2025

Very unhappy with how they handled my vehicle. Never buying from here again good luck More

by Unhappy customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kayla Longwell, Craig Imler, Larry Scott
Report | Print
Feb 20, 2025 -

Germain Hyundai responded

I am sincerely sorry for any inconvenience you've experienced. We want our customers to feel confident in the service we provide, and I'd like a chance to discuss your concerns in greater detail. Please consider reaching out when you can. Thank you, Larry Scott - General Manager - (614) 870-9559

Feb 20, 2025 -

Unhappy customer responded

Problem is that I spent 30k on a vehicle from your dealership and now you guys won’t fix it I haven’t even had it for 2 years constantly had problems with it. I been with out a car for 1 month an almost 10 days. I work in construction and having your own vehicle is very necessary. My poor grandmother has been taking me to work then she has to go to work. This is a nightmare. I’ve bought 4 cars from this dealership, now in order to get it back running I have spend another 10 k . This is sickening you sold a horrible car and you guys can’t make it right. I’ll keep posting bad reviews regardless of what happens if you can’t make it right I’m poor enough as is. You guys are monsters, this is public hope everyone reads this Horrifying review

Feb 21, 2025 -

Germain Hyundai responded

I'd like a chance to discuss your concerns in greater detail. Please consider reaching out when you can. Thank you, Larry Scott - General Manager - (614) 870-9559

February 15, 2025

Great customer service. Friendly people. Nice waiting area too if you want to wait and work. More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Feb 17, 2025 -

Germain Hyundai responded

Sheila, we are glad to hear that our team provided excellent service. Thanks for choosing Germain Hyundai!

February 05, 2025

Todd is very understanding about my particular car’s issues. I know my service needs will be met. More

by Sheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Longwell, Craig Imler, Larry Scott
Report | Print
Feb 05, 2025 -

Germain Hyundai responded

Sheri, thanks for the awesome review of Todd and Germain Hyundai!

January 29, 2025

I personally thought they were very friendly from the salesman, to those who finished the deal, and those who explained the financing. I thought they were fair and honest when making the deal. I would g More

by Bob Condon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Johnson, Gerald Curtis, Mo Chaney ALL Five Star.
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Jan 29, 2025 -

Germain Hyundai responded

Bob, we're delighted to hear that you had a positive experience with our team at Germain Hyundai. Thank you for your kind words and we look forward to assisting you with your next purchase!

January 28, 2025

Friendly, professional and knowledgeable staff. My wife and I made two trips before deciding. The actual purchase was painless unlike some of our other experiences at other dealers. More

by Lumpieswest
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott Lay
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Jan 28, 2025 -

Germain Hyundai responded

We're delighted to hear that your experience with Germain Hyundai was smooth and enjoyable! Our team is committed to providing friendly and professional service, so it's great to know we hit the mark. Thank you for choosing us!

January 28, 2025

Salesperson was Grant. Had a wonderful experience. I would certainly purchase a vehicle from them again. It was effortless on my part. Very kind. Very understanding and kne More

by Shafferdaddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Jan 28, 2025 -

Germain Hyundai responded

We're delighted to hear that Grant provided you with such an outstanding experience at Germain Hyundai. Thank you for your kind words and support! We look forward to assisting you again in the future.

January 23, 2025

Engine came on. Was told it was nothing and charged $222. Ridiculous!!!!! Will never go there again. More

by jblue1374
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Longwell, Craig Imler, Larry Scott
Report | Print
Jan 23, 2025 -

Germain Hyundai responded

It's disappointing to hear about your experience with the engine light and charges. We strive for transparency and fair pricing, so it's concerning that we fell short here. If you're open to discussing this further, please reach out at your convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

January 23, 2025

The experience with the service dept. has been excellent. Chad my advisor has gone beyond taking care of me. More

by Champ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Tipple
Report | Print
Jan 23, 2025 -

Germain Hyundai responded

We're delighted to hear that Chad and the service department at Germain Hyundai provided you with an excellent experience. Thank you for sharing your feedback!

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