Germain Hyundai

Wish to buy my daughter her first car. We found a used Hyndai Tucson (on line) at Hatfield that looked perfect--low mileage and great price. My call was forwarded to Lori who was friendly and helpful. T Hyndai Tucson (on line) at Hatfield that looked perfect--low mileage and great price. My call was forwarded to Lori who was friendly and helpful. There were no photos on line so I asked her to confirm the color of the interior of the black vehicle. She called back and confirmed it was grey: exactly what we were looking for. I even called a second time to CONFIRM it had a grey interior and AGAIN I was assured it did. I live in Pittsburgh PA but gave a deposit and made arrangements to take a FOUR HOUR Greyhound bus trip to Columbus to pick up the car. (took a $35 cab from bus station to Hatfield as well!). When Lori brought the car around, one look and I was horrified to see what was clearly a brown and tan interior. Lori said (quote)"That's definitely gray!" Even the sale tag on the rear window read, "Interior: Taupe". I was furious AND disappointed. Lori never admitted she was wrong--she did apologize however. The sales manager, Larry apologized as well and asked what he could do "to make it right". We settled on the idea of finding me a NEW Hyundai Tuscon (I even agreed to a GLS versus the Limited we came to purchase) and in a matter of 5 minutes on the phone, he declared that they could do nothing unless I wanted to pay almost $6,000 more than the price of the original car. It became obvious that there was nothing they were willing to do, so I insisted on them renting me a car to drive home. Larry was hesitant at first to pay for the rental but finally agreed to do so. The entire experience was unacceptable. The $50 bus trip and $35 taxi trip aside, they made me feel like an idiot for not taking the black car with the brown interior. It was not what we wanted. I speak professionally worldwide about the Customer Experience and Hatfield has become a new story to relate on what NOT to do to ensure loyalty from customers. More

Very Professional, Helpful and respectful. worked Very Professional, Helpful and respectful. worked extremely hard to get us into the car we wanted at a price that was Fair. I would Highly reccomend Very Professional, Helpful and respectful. worked extremely hard to get us into the car we wanted at a price that was Fair. I would Highly reccomend this dealership there was no hard sell just honest and fair negotiations and respect. More

Vince is a great salesman. He is very friendly and no typical salesman pressure. We got a good deal on a car other dealers won't deal on. I would recommend Vince to anyone looking for a car. typical salesman pressure. We got a good deal on a car other dealers won't deal on. I would recommend Vince to anyone looking for a car. More