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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
472 Reviews

472 Reviews of Germain Honda of Surprise - Service Center

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March 24, 2025

The service department is excellent . The service agents have always gone to the further extent to make make sure that service needs were met and that I was satisfied. More

by mikkiduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to leave us this positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team took great care of you. Please do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

March 24, 2025

The service was very thorough and the customer service rep was very good. I was also happy with the rides provided. More

by eswafford1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda for your automotive needs. Best Regards, Sassha Motz General Manager

March 24, 2025

My service advisor, Nathan, is always polite and professional. The waiting area is clean and comfortable and the wait times are reasonable. More

by lisadcraze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with Nathan and your recent visit to our dealership. Best Regards, Sassha Motz General Manager

March 23, 2025

Excellent customer service and the service was very fast. No long lines and didn’t waited for long. Thank you More

by hmreyes48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

March 23, 2025

George took great care of me the last time I was in. I look forward to working with him in the future. More

by iflossem2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive experience with George. It is our pleasure to serve you and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

March 23, 2025

The dealership was very clean and friendly. Kristina was very helpful and knowledgeable. Very quick service. More

by coprincess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

We thank you for sharing your positive and efficient service experience with Kristina and our team. Best Regards, Sassha Motz General Manager

March 22, 2025

My experience with Germain Honda has been excellent from the sales department to the service department. I’m always greeted with smiles and warmth. These people are wonderful. Conner Brandtman was my fir More

by cinbethaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brandtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pitman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

Thank you for sharing all the aspects of your dealership experiences that keep you coming back. Our sales and service teams work hard to build customers for life. Thank you for choosing Germain for all your automotive needs. Best Regards, Sassha Motz General Manager

March 22, 2025

Professional & quick ! It was also.nice to get my car washed. I will return soon. More

by tomclan
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

We are pleased to know your recent visit met if not exceeded your expectations. Best Regards, Sassha Motz General Manager

March 22, 2025

Great service and great people! Good location for us in Surprise. We will be back. More

by castle.ww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your service needs. See you down the road. Best Regards, Sassha Motz General Manager

March 22, 2025

Visit was as expected. Work completed in a timely fashion. IDK what else you want me to say to get to 15 words. More

by hdb275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Honda of Surprise responded

Your business and feedback are greatly appreciated. Best Regards, Sassha Motz General Manager

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