Germain Honda of Surprise - Service Center

The speed of completion for services is much too slow (2 1/2 hrs for an oil change} 1/2 hrs for an oil change} More

The BEST Dealership around. The Service manager David Phenomenal. Al the service advisor the best around. Always helping you and communicates everything to you!!! The Service manager David Phenomenal. Al the service advisor the best around. Always helping you and communicates everything to you!!! More

I made an appointment from your website! That was on a Thursday for Monday! I went in but they had no record! So I rescheduled an appointment for Wednesday. I brought my Honda in was met out That was on a Thursday for Monday! I went in but they had no record! So I rescheduled an appointment for Wednesday. I brought my Honda in was met outside by a service writer. He was very personable! I asked for a ride home since it would take 4 hours. He ordered a Lyft for me! My car was in for recall repair! It was done in 3 hours! Excellent customer service but problem with their appointment booking on their app! I still gave a 5 stars for how I was treated and customer service! Well done! Great experience!! More

I was in and out no problem very friendly customer service it went great thank you service it went great thank you More

This is the worst Honda sales, service & parts department in the valley. I drive 10-15 miles simply to avoid this store altogether in the valley. I drive 10-15 miles simply to avoid this store altogether More

Germain Honda always provides great service and is always flexible to fit you in schedule. flexible to fit you in schedule. More

Very helpful and knowledgeable. Has good personalty and polite. Would definitely ask for him in the future. Has good personalty and polite. Would definitely ask for him in the future. More

The sevice of my honda was great. On time and met my expectations. The sevice center was very thorough and explained what needed to be addressed in the future. On time and met my expectations. The sevice center was very thorough and explained what needed to be addressed in the future. More

We have had nothing but great service here. Always on time and you are made to feel like you are the only customer. Love this dealership. Always on time and you are made to feel like you are the only customer. Love this dealership. More

As soon as I arrived I was greeted. Service advisor Nathan was great to work with. Service advisor Nathan was great to work with. More