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Germain Honda of Surprise - Service Center
Surprise, AZ
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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472 Reviews of Germain Honda of Surprise - Service Center
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March 29, 2025
Quick, friendly, very helpful ! Perfect approximate time on completed! Will be back again for our next service! Perfect approximate time on completed! Will be back again for our next service! More
by zmocha17
Verified CustomerEmployees Worked With
March 29, 2025
Greeted immediately by Nathan G. . Told what was going to be done, and the approximate time for it to be completed. The recall repair was completed as briefed. . Told what was going to be done, and the approximate time for it to be completed. The recall repair was completed as briefed. More
by tombooth1951
Employees Worked With
March 28, 2025
Nathan was great to work with, he kept us informed while we waited for the car repair to be done and explained all other things that would need to be done on our next appointment. Great job ! we waited for the car repair to be done and explained all other things that would need to be done on our next appointment. Great job ! More
by bellafiore1
Employees Worked With
March 26, 2025
I like the service that's the reason I keep going back, because it is overpriced. because it is overpriced. More
by mex2lxa
Employees Worked With
March 26, 2025
Very pleased with the service I received. Timely and professional as well. Lyft ride was a nice bonus Timely and professional as well. Lyft ride was a nice bonus More
by randaricha
March 25, 2025
George is the best service advisor I have ever dealt with at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. More
by APedraza415
March 24, 2025
Maria was very professional, attentive, and helpful during my service. She explained things that were done and went over details about my car. during my service. She explained things that were done and went over details about my car. More
by ajerome520
Employees Worked With
March 24, 2025
Service writer gets an Excellent. My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to remove, but should not be her job). Someone in the shop should at least walk around the vehicle before it is presented back to the customer. There was over $800 of service recommendations from the shop. Upon research, virtually all of these were recommended by Honda at or over 30,000 miles. My vehicle has a bit less than 22,000 miles on it. Again, not the service departments job. Technicians need to make the timing more clear, OR, the form for the client could be more clear as to urgency. More
by ronkahler0
Employees Worked With
March 24, 2025
Robert was absolutely amazing and on his "A" game. He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think Robert is the best service advisor I've had with Honda since I've owned a Honda which is over 10 years. More
by michael.s.bostwick
Employees Worked With
March 24, 2025
Maria was very accommodating and helpful, made my experience wonderful and I’ll definitely be reaching out to her directly next time I need service experience wonderful and I’ll definitely be reaching out to her directly next time I need service More
by ajpaxson
Employees Worked With
