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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
218 Reviews

218 Reviews of Germain Honda of Surprise - Service Center

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November 29, 2024

Good job. Good service advisor, Alfredo. Clean lobby. Clear communicate. Done finish on time . Great👍 More

by Norbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Germain Honda of Surprise responded

Thank you for your business and positive feedback. See you down the road. Best Regards, Sassha Motz General Manager

November 29, 2024

As always Germain's service department is thorough with exceptional service. My car was completed sooner than expected. Thanks to Robert and staff! More

by jrdecor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Germain Honda of Surprise responded

We thank you for choosing Germain and for your trust in Robert and our team to ensure your complete satisfaction. Best Regards, Sassha Motz General Manager

November 28, 2024

I absolutely had a wonderful experience with Andree. He was honest, explained everything to me. Thank you, Andree!!!! More

by bekibrickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your positive feedback! Best Regards, Sassha Motz General Manager

November 28, 2024

Great, efficient and timely service as always. Have come to expect nothing less, Thank you! More

by bletsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Germain Honda of Surprise responded

We truly value your business and thank you for your kind words. Best Regards, Sassha Motz General Manager

November 27, 2024

Hour and a half for an oil change seems a bit long. Price was higher than I expected. More

by tgpetersen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team is sorry to learn we did not meet your expectations. Best Regards, Sassha Motz General Manager

November 27, 2024

Victor and Crystal were very amazing and helpful and they took good care of me. I cannot say enough about them. They each deserve 10 stars not five. More

by maishaldan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal
Dec 03, 2024 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're pleased you received the best care and guidance from Victor and the Crystal. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Best Regards, Sassha Motz General Manager

November 26, 2024

As always great service and Victor my service advisor is awesome, the only thing he doesn’t go over is the inspection point after the service. More

by bbramirez25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Germain Honda of Surprise responded

Thank you for leaving Victor this kind review and feedback. We are happy to know he always takes great care of you. Best Regards, Sassha Motz General Manager

November 25, 2024

The service provided was excellent, constant communication, and reliable work from a Honda team. Thanks! More

by joandiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

November 23, 2024

Andre kaz was the BEST I ever had. He was totally knowledgeable and very aware of high quality service I was billed approximately $1800, and didn’t object because Andre was a real pr More

by Ssweiss9
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in Andre and our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

November 22, 2024

Good service advisor. Neat place. Get from diatomic test results Make you scare and high cost to repair which is crazy. Send to for 2nd option. Got both different resu More

by Norbert
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
4.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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