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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
342 Reviews
Call Service Center (602) 780-3495

342 Reviews of Germain Honda of Surprise - Service Center

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January 27, 2025

They always take good care of us and keep us informed every step of the way More

by idontno08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
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Jan 28, 2025 -

Germain Honda of Surprise responded

Your continued business and kind words are greatly appreciated. Best Regards, Sassha Motz General Manager

January 27, 2025

Arrived on time and was met the moment I arrived at the dealership. The work was done in a fast time and I was updated along the way! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Germain Honda of Surprise responded

We are happy Robert ensure a 5-star informative service experience. See you next time. Best Regards, Sassha Motz General Manager

January 27, 2025

George was really helpful, explained what the recall was all about, and the job was finished quickly while I waited. Washing the car was a nice touch. Thanks! More

by rs.garrett1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when George and the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

January 26, 2025

Nate was very helpful and thorough. The car is running well. Overall it was a good experience. More

by lara.roker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Nate's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

January 25, 2025

I received really great customer service which was efficient and friendly. George was my service advisor and was absolutely amazing. Couldn't have asked for a better experience. More

by jens.fulkerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George (5 Stars)
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Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that George took great care of you. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

January 25, 2025

Well organized. As soon as I pulled in for my 7 am appointment someone was there to greet me and direct me to a service manager. Service was timely. Bring back the More

by svirsky69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team is dedicated to ensuring a quality experience for all. Best Regards, Sassha Motz General Manager

January 25, 2025

Very nice and always attentive to our needs. Our service advisor was very good and concerned to make sure we were taken care of. More

by bfr4858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Al provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

January 24, 2025

The service was completed more quickly t an expected. Andrew did a fine job for me! More

by JEANNE2
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
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Jan 24, 2025 -

Germain Honda of Surprise responded

Thank you. We are pleased that Andrew ensured your complete satisfaction. Best Regards, Sassha Motz General Manager

January 24, 2025

Alfredo consistently gives us excellent service and sound recommendations on our Honda Pilot service and repairs. More

by 696howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Germain Honda of Surprise responded

Thanks you! We're glad you had a great experience with Alfredo, and that he made sure you were well informed throughout the process. We look forward to our continued relationship! Best Regards, Sassha Motz General Manager

January 24, 2025

George was very helpful all during to get two recalls taken .during wait that he treated all the customers with respect. More

by benmaro80@gmail. Om
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Germain Honda of Surprise. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Sassha Motz General Manager

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