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Germain Honda of Surprise - Service Center
Surprise, AZ
515 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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515 Reviews of Germain Honda of Surprise - Service Center
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February 04, 2021
Brand new to the area and to this Honda dealership. Made an appointment for Tuesday, February 2nd, for an oil and filter change. My service tech, Larry Orris, was very cordial, knowledgeable and explained an appointment for Tuesday, February 2nd, for an oil and filter change. My service tech, Larry Orris, was very cordial, knowledgeable and explained to me everything in detail as test showed that there were a couple of items besides the oil and filter change that needed to be addressed. These items were taken care of in a timely manner. I had a good experience and will return again when needed. Very pleased with this dealership and its staff. More
by Max Oliver
Employees Worked With
Larry Orris
January 30, 2021
David McKee was great. He took care of my every need. He is one of the reasons I stay with Honda. I was really worried about some issues with my car. Davie took care of all issues. is one of the reasons I stay with Honda. I was really worried about some issues with my car. Davie took care of all issues. More
by whiterockscox
Employees Worked With
David McKee
January 30, 2021
SERVICE ADVISOR, LARRY ORRIS, WAS SO HELPFUL. CALLED AND UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. More
by Granny
Employees Worked With
Larry Orris Service Advisor
December 21, 2020
Excellent service. Fast and efficient. All questions answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. More
by thomaswshort
Employees Worked With
Mike Tormollan
December 16, 2020
Excellent Service. Al is always courteous and effective. The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine More
by bobcaine
Employees Worked With
Al
July 28, 2020
If there were a zero I would give that. Nate in service is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not been done yet but it was next. He acted so surprised when I said bring it out of the shop now. Seriously this is not the first time I have been done this way, horrible service. More
by csmith067
Employees Worked With
Nate
May 15, 2020
I moved here from Illinois almost 2 years ago. I have been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each time my service has been exceptional! The dealership itself is clean & comfortable & the customer service awesome! I’ve also been there for routine maintenance & never felt pressured to get anything done I didn’t want to. I will be back! More
by Jenjen350
Employees Worked With
Al Bustamonte
April 19, 2020
RIP OFF! My 18 yr son came into the service dept with his honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 an honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 and didn't fix the problem with the stalling. Instead them replaced a part that didn't need to be repaired and didn't solve the problem. He has spent over $1000 for nothing. We took it to another shop and had it fix properly and much cheaper. We will never use that dealership again. More
by graybm31
Employees Worked With
Don't know who we delt with
