Germain Honda of Surprise - Service Center

Always very kind and concerned about my safety. They make a real effort to keep my car running as well as can be and that I will not have issues on the road. I am most grateful to this service te They make a real effort to keep my car running as well as can be and that I will not have issues on the road. I am most grateful to this service team for providing me with their best care. Al Bustamante has been my service person since day one and he has been honest and tries his best to alert me to future problems. He also always calls back! More

Prompt. Took my vehicle in early expecting to wait until the scheduled time and yet they finished it in the time noted. Took my vehicle in early expecting to wait until the scheduled time and yet they finished it in the time noted. More

Best customer service of any dealership I've been at! Just plain the best Honda to go to! Just plain the best Honda to go to! More

I normally have all my oil changes done here and on occasion when your site isn't running a special, I'll ask if a nearby Honda dealership price/special can be matched (the answer has always been yes). occasion when your site isn't running a special, I'll ask if a nearby Honda dealership price/special can be matched (the answer has always been yes). So when I went to pay and was given I high price, I asked the rep Nathan if he could honor a competitor offer, he said no right away and tried to use an excuse as to why it wasn't valid (he was incorrect but I chose not to argue)...I showed him a second price/special of another dealership and he finally relented, although doing so begrudgingly. To make matters worst, he didn't even go over what recommended services the vehicle needed, for which I would have schedule one if not a few of them. I ended up getting my alignment done elsewhere the same day (that was an item on the list they provided but didn’t go over). I am now considering where to do future maintenance for my (2) Honda cars. More

Friendly and fast service. Robert explained details and helped me understand what was wrong with my car. I feel the cost was fair Robert explained details and helped me understand what was wrong with my car. I feel the cost was fair More

I was in and out quickly. No issues using my Honda free service oil change and tire rotation. No issues using my Honda free service oil change and tire rotation. More

I always take my car to Germain Honda, they are always very good to me and answer all my questions. very good to me and answer all my questions. More

They did another great job with my Accord. AC went out and now the car is cold and wonderful on these hot days. AC went out and now the car is cold and wonderful on these hot days. More

Awesome honest and dependable, treated me like family recommended how I can take care of the car recommended how I can take care of the car More

Thanks so much for getting me in immediately, Matt! Full service satisfaction at a super dealership! Full service satisfaction at a super dealership! More