Germain Honda of Surprise - Service Center

Robert Solis was professional, courteous and easy to talk to.. However, there is a disconnect between the technicians, service advisor and Carfax since service that was done during the prior week was recomme to.. However, there is a disconnect between the technicians, service advisor and Carfax since service that was done during the prior week was recommended. That work was apparent on the Carfax report. My wife would have followed the recommendation not knowing that I had it previously done. It is imperative that an honest review be conducted before recommending . I have no assurance that Germain technicians would not have duplicated the work. The service took a lot longer than expected but I'd rather have it done correctly than risking a hurried repair. Fortunately it was covered by a Service advisory. More

Very friendly and helpful staff, especially Devon, as he went above and beyond to help us to answer our questions and resolve a concern which he went the extra mile to resolve. went above and beyond to help us to answer our questions and resolve a concern which he went the extra mile to resolve. More

As someone new to Honda, I was so glad to meet Matt Thorpe and have him answer my questions. I look forward to scheduling future service appointments with him. Thorpe and have him answer my questions. I look forward to scheduling future service appointments with him. More

Nathan, my service advisor is top notch. Super professional. Very personable. Thorough. Patient. And he’s going to be a new, first time dad! I love this dealership. The location is perfect f Super professional. Very personable. Thorough. Patient. And he’s going to be a new, first time dad! I love this dealership. The location is perfect for me. They do an excellent job with service and much more. More

Fast friendly service from my guy Nathan. He's thorough and he provides details on what mylar needs. He's thorough and he provides details on what mylar needs. More

I have bought three vehicles at this site and they have been fair with all the dealings. The Service department has been good. been fair with all the dealings. The Service department has been good. More

Nate took great care of me and my car as usual. i was in and out in less than two hours. Thanks again! i was in and out in less than two hours. Thanks again! More

Very helpful pleasant people to deal with under any circumstances. I'm always informed about the progress of the work being done. circumstances. I'm always informed about the progress of the work being done. More

My service representative when above to help me with my service. Nice staff. Quick service. service. Nice staff. Quick service. More

It’s always a pleasure to work with Nate and all on the professional service team. professional service team. More