Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
564 Reviews
Call Service Center (602) 780-3495

564 Reviews of Germain Honda of Surprise - Service Center

Sort by
October 14, 2024

Very friendly and helpful staff, especially Devon, as he went above and beyond to help us to answer our questions and resolve a concern which he went the extra mile to resolve. More

by debunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Olson-Davis, Terry Matteson
Report | Print
Oct 15, 2024 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're pleased you received the best care and guidance from Devon and that he went above and beyond to assist you. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Best Regards, Sassha Motz General Manager

October 14, 2024

As someone new to Honda, I was so glad to meet Matt Thorpe and have him answer my questions. I look forward to scheduling future service appointments with him. More

by trena109
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 15, 2024 -

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your automotive service needs. We know Matt enjoyed assisting you and looks forward to building a long and lasting relationship. Welcome to the Germain family of dealerships. Best Regards, Sassha Motz General Manager

October 14, 2024

Nathan, my service advisor is top notch. Super professional. Very personable. Thorough. Patient. And he’s going to be a new, first time dad! I love this dealership. The location is perfect f More

by Chrissyg0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Nathan provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

October 14, 2024

Fast friendly service from my guy Nathan. He's thorough and he provides details on what mylar needs. More

by MLPAULSEN47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Germain Honda of Surprise responded

We appreciate your business and trust in Nathan and our service team. Best Regards, Sassha Motz General Manager

October 13, 2024

I have bought three vehicles at this site and they have been fair with all the dealings. The Service department has been good. More

by g.wheeler822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

Our sales and service teams work hard to ensure your complete satisfaction. Thank you for your business and for choosing Germain Honda of Surprise. Best Regards, Sassha Motz General Manager

October 12, 2024

Nate took great care of me and my car as usual. i was in and out in less than two hours. Thanks again! More

by dbackbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

Thank you for sharing your positive and efficient service experience with our team. Best Regards Sassha Motz General Manager

October 12, 2024

Very helpful pleasant people to deal with under any circumstances. I'm always informed about the progress of the work being done. More

by bj5jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

We are happy to know your visit was the quality and informative experience our team works hard to deliver. See you next time. Best Regards, Sassha Motz General Manager

October 12, 2024

My service representative when above to help me with my service. Nice staff. Quick service. More

by lisa.gcrvg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

Thank you for your positive feedback. Our team works hard to ensure a quality experience for all. Best Regards, Sassha Motz General Manager

October 12, 2024

It’s always a pleasure to work with Nate and all on the professional service team. More

by jurbanus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in Nate and our service team means so much to us all. See you next time. Best Regards, Sassha Motz General Manager

October 12, 2024

Victor took good care of me when they were super busy! Also took care of my "dirty Honda" after 1500 miles of driving with a great car wash. More

by kevingillette417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

We are thrilled to learn that you were satisfied with Victor and our service staff. It is always our goal to provide quality service throughout the entire process. Thanks again and we hope you have a great day! Best Regards, Sassha Motz General Manager

1
...
47
48
49
...
57