Germain Honda of Surprise - Service Center

Mike Tolliman is extremely professional and helpful. He takes the time to explain what my car needed and what could wait until my next appointment (to split the cost of maintenance at two separate times). takes the time to explain what my car needed and what could wait until my next appointment (to split the cost of maintenance at two separate times). He also arranged a Lyft ride for me (I have never used Lyft or Uber) and explained this entire process to me. The dealership is always clean and comfortable. More

This was our first service, but not we’d stop by a couple times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be very pleased with the Surprise Honda team. More

I needed my first oil change after buying my Odyssey, set an appointment online and was able to get a 3 or 4 pm appt same day. I chose the 4 pm and said I would wait at the dealership while service was bein an appointment online and was able to get a 3 or 4 pm appt same day. I chose the 4 pm and said I would wait at the dealership while service was being done. The website wasn't clear that the 4 pm was meant for overnight stay, but they mercifully squeezed me in. More

Mike Tollimon very understanding and helpful always makes sure everything is good. Great customer service!! sure everything is good. Great customer service!! More

Great service. Mike Tormollan deserves a raise. Well done! Clean Bathrooms. Comfortable Waiting area. I want to try to Golf Practice Area on my next visit. done! Clean Bathrooms. Comfortable Waiting area. I want to try to Golf Practice Area on my next visit. More

A great service department. Al is knowledgeable and is a great communicator. All the technicians have not a call back from me. Prices are competitive. great communicator. All the technicians have not a call back from me. Prices are competitive. More

David McKee and the manager were so accommodating and performed service on my vehicle i a timely manner. Good job guys! Will be back again!!! performed service on my vehicle i a timely manner. Good job guys! Will be back again!!! More

Al Bustamente has been a great service person and always very willing to help. He tries to keep you up to date on what is going on with you car. Never pushes something that doesn't need to be done and let' very willing to help. He tries to keep you up to date on what is going on with you car. Never pushes something that doesn't need to be done and let's you know in advance what to expect for your next service so you are not surprised. More

I brought our CRV in for a windshield replacement. The car was filthy dirty and Alfredo took the initiative to wash the car prior to the windshield being replaced knowing it couldn’t be washed after. Grea car was filthy dirty and Alfredo took the initiative to wash the car prior to the windshield being replaced knowing it couldn’t be washed after. Great customer service!! More

Nathan is a great service manager! Needed an oil change, check up, and tire rotation, called on Friday and was given an appointment same day. Most importantly I was in and out within an hour. check up, and tire rotation, called on Friday and was given an appointment same day. Most importantly I was in and out within an hour. More