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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
557 Reviews
Call Service Center (602) 780-3495

557 Reviews of Germain Honda of Surprise - Service Center

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October 27, 2024

Was greeted by an employee shortly after I drove up. Offered a free car wash. More

by diannebadams45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 28, 2024 -

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with our team. See you next time. Best Regards, Sassha Motz General Manager

October 27, 2024

Andre explained everything that needed done now and what could be done at a later date. More

by frankboyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Oct 28, 2024 -

Germain Honda of Surprise responded

Thank you for leaving Andree this positive feedback. We work hard to ensure our guests receive honest and transparent service. Keeping you and your vehicles best interest at heart and safely on the road. Best Regards, Sassha Motz General Manager

October 27, 2024

Was a very easy buying process. Never felt rushed. Finance and seller both very friendly. More

by Donovanmgraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brandtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Germain Honda of Surprise responded

Our goal is to ensure your complete satisfaction and we are thrilled our team achieved exactly that. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

October 25, 2024

Nathan Garcia was very professional and reviewed the Service checklist and vehicle condition with me. We bought our current Odyssey @ Germain Honda because of how well Nathan treated us in servicing 20 More

by tanhils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Germain Honda of Surprise responded

Thank you for sharing your positive experience with Nate. We are thrilled to know that Nate has earned your trust and continues to ensure your complete satisfaction. See you next time. Best Regards, Sassha Motz General Manager

October 23, 2024

Victor was great, he was friendly and explained everything. The service was fast, I didn't have to wait very long. More

by michael.s.bostwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Oct 24, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that Victor ensured you and your Honda were a top priority and were thoroughly taken care of. See you next time. Best Regards, Sassha Motz General Manager

October 22, 2024

Very speedy oil change and victor was very helpful with getting me what I need More

by hannahkasheta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Oct 22, 2024 -

Germain Honda of Surprise responded

Thank you for sharing your positive and efficient service experience. See you next time. Best Regards, Sassha Motz General Manager

October 21, 2024

Robert was fantastic! Everything was addressed quickly and he truly listened to what I was saying when I was describing the issue at hand. Everyone in service was welcomin More

by stefaniebauler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. Our team focuses on delivering only the best to our valued guests and we are thrilled to learn your visit was nothing less. We look forward to building a long and lasting relationship. Best Regards. Sassha Motz General Manager

October 21, 2024

Very helpful and knowledgeable with what needed to be done. Great customer service! Thank you! More

by debbieirene5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Oct 22, 2024 -

Germain Honda of Surprise responded

Our team works hard to ensure that you receive only the best care for you and your Honda. Until next time, safe travel. Best Regards, Sassha Motz General Manager

October 21, 2024

Robert was very pleasant and even remembered me from my past visit. Waiting area very clean. More

by brendarozwod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Germain Honda of Surprise responded

Thank you for your continued business and your kind words on Robert. We look forward to being of service to you for many more years. Best Regards, Sassha Motz General Manager

October 21, 2024

Service is always good when I go to Germain Honda. They treat my car like it’s one of theirs. More

by keiontaebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Germain Honda of Surprise responded

Ensuring a quality service visit for all is our priority. Thank you for sharing your experience. Best Regards, Sassha Motz General Manager

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