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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
565 Reviews
Call Service Center (602) 780-3495

565 Reviews of Germain Honda of Surprise - Service Center

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October 30, 2024

Super friendly and processional great staff, take both vehicles in any time service is needed. More

by jamesjas01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Andree Khaziran
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Oct 31, 2024 -

Germain Honda of Surprise responded

Your business and trust in our team are greatly appreciated. Thank you for choosing Germain Honda. Best Regards, Sassha Motz General Manager

October 29, 2024

The people are always polite and professional. The dealership is always clean. Great service department. More

by pestguy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Germain Honda of Surprise responded

Great to hear from you. It's wonderful to know that you continue to have great experiences with our service department, and that they ensure a positive and friendly visit each time you come in. We appreciate your business and look forward to working with you again. Best Regards, Sassha Motz General Manager

October 29, 2024

Excellent communication starting with service advisor to service manager. They both worked on resolving a problem with my Honda Pilot. Professional and knowledgeable.. will continue utilizing this dealers More

by debrobs13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 29, 2024 -

Germain Honda of Surprise responded

We are happy to know you enjoyed a positive service experience with Matt and our team. Thank you for sharing and we look forward to ensuring you receive only the best care going forward. Best Regards, Sassha Motz General Manager

October 29, 2024

Great customer service! Friendly and helpful. They found and fixed the problem in a timely manner. More

by adriennemedina31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 29, 2024 -

Germain Honda of Surprise responded

Thank you for sharing your quality and efficient service experience. See you next time. Best Regards, Sassha Motz General Manager

October 28, 2024

Andre has been my service advisor since I bought my car. He is very, very honest and professional. He gives me good information and good advice and I trust him implicitly More

by lindamarie1411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Oct 29, 2024 -

Germain Honda of Surprise responded

We appreciate your continued business and trust in Andre to know he has your best interest at heart. Best Regards, Sassha Motz General Manager

October 28, 2024

We received a quote/price upon drop off but once we arrived to pick up the car, the cost was $10+ more than the stated price, for "misc" fees. In addition, the vehicle was supposed to be washed but it More

by arogut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2024

They always are fast and easy and take good care of me! Love this dealer! More

by taytay.ann93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Matt Thorpe
Report | Print
Oct 29, 2024 -

Germain Honda of Surprise responded

Your continued business and kind words are greatly appreciated. We look forward to ensuring your complete satisfaction going forward. Best Regards, Sassha Motz General Manager

October 28, 2024

Quick, clean, polite, enjoyed my service visit. Al is always so great. I have always enjoyed working with him on our family's car needs. More

by baylorsmom09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Germain Honda of Surprise responded

We are pleased to know Al always ensures your complete satisfaction. Thank you for trusting him and our team with your automotive needs. Best Regards, Sassha Motz General Manager

October 27, 2024

Was greeted by an employee shortly after I drove up. Offered a free car wash. More

by diannebadams45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 28, 2024 -

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with our team. See you next time. Best Regards, Sassha Motz General Manager

October 27, 2024

Andre explained everything that needed done now and what could be done at a later date. More

by frankboyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Oct 28, 2024 -

Germain Honda of Surprise responded

Thank you for leaving Andree this positive feedback. We work hard to ensure our guests receive honest and transparent service. Keeping you and your vehicles best interest at heart and safely on the road. Best Regards, Sassha Motz General Manager

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