Germain Honda of Surprise - Service Center

Easy pesy During our appointment for oil change, Alfred brought to our attention several items that would need to be serviced. We made appointment, turn around During our appointment for oil change, Alfred brought to our attention several items that would need to be serviced. We made appointment, turn around time was very reasonable. We were kept informed via text as to status. The entire team was helpful. Great location, very spacious and inviting waiting area. Total attention to customer needs and/or questions. We will return. More

Have never been more dissatisfied Speedometer doesn’t work Damon Phillips is giving me empty promises and trying to pass me along to someone else, because he’s done withit Speedometer doesn’t work Damon Phillips is giving me empty promises and trying to pass me along to someone else, because he’s done withit More

Did a chat on Sun. Two days later no call back. I was stuck at the house due to a dead battery. Had to get a jump start. I had purchased a Honda 100 month battery and it was only 4 years old, so i I was stuck at the house due to a dead battery. Had to get a jump start. I had purchased a Honda 100 month battery and it was only 4 years old, so it should be under warranty. I was trying to find out the pro-rate charge. I was told by the chat woman that she would have service call me. As of late afternoon Tues. no one had called me back. I called Tues. afternoon to check on why I hadn't received a call back and was put through to the service line only to be on hold and to leave a message. Terrible customer service!! Don't go here. What's so sad is that when they first opened, and the only time I had been there, they were very nice and courteous and even had donuts and coffee out. That will not be bringing me back. I might just go for the donuts and coffee if in the area and skip the service dept. More

Poor Customer Service The battery died in our car and when we took the battery out we noticed it had a 100-month warranty from Honda so we called the dealership and told th The battery died in our car and when we took the battery out we noticed it had a 100-month warranty from Honda so we called the dealership and told them our situation and they advised us what paperwork they needed to replace the battery. We showed up to the dealership and gave the service advisor the paperwork and he said it would be taken care of. An hour later the service advisor came to us and said he could not warranty the battery because it was out of warranty even though the battery was put in in 2015. The warranty manual even says after the factory warranty that there is to be a prorated discount depending on how long it has been for a replacement battery. Very poor customer service and would not recommend this dealership for anything. We thought about looking at trading in our car for a new one but not at Surprise Honda . Definitely a different Honda dealership . More

Outstanding, cost effective, timely service Based on web research, I chose Surprise Honda Service to prepare my 2006 Accord w/160K miles for gifting to my granddaughter. My interest was to ins Based on web research, I chose Surprise Honda Service to prepare my 2006 Accord w/160K miles for gifting to my granddaughter. My interest was to insure that the car was safe and reliable. I made use of the dealer's website and made the service appointment and was assigned a Service Adviser. I met with Adviser Rob Chandra and he was great. He took the time to discuss with me my interests and concerns, reviewed the service history, and made recommendations and identified priorities in getting the car serviced. Rob made me feel that I was fully in charge and did not pressure me in any way. I appreciated his shared concern in effectively and efficiently servicing the car. We agreed on a written plan and the estimated cost. Although quite a bit of work needed to be done, the car was ready for pickup the next day and the costs were well under the estimate. I was surprised that Rob provided a no-cost, detailed cleaning and the car not only ran great, but looked great, upon delivery. I now feel very comfortable in giving this car to my granddaughter, as it will be a solid ride for her in her senior year at NAU, and for several more years after that. Additionally, I appreciate Rob taking a personal interest in my needs. He identified that I would need a replacement vehicle, and kindly referred me to John Cockwell, the Senior Sales Officer. I found John to also be a "kindred spirit," and about 90-minutes later, I left Surprise Honda with an off-lease Certified 2014 Accord with less than 50K miles. The car is in amazing condition at an equally amazing price, and a great guarantee, and I am most pleased with it. All in all, a service/sales experience that exceeded all my expectations. More

The most relaxing hour of my day while i waited I was greeted right away and they serviced my car within an hour. While i waited it was the most relaxing hour of my day! I was greeted right away and they serviced my car within an hour. While i waited it was the most relaxing hour of my day! More