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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
449 Reviews

449 Reviews of Germain Honda of Surprise - Service Center

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April 03, 2025

George was amazing! Very friendly and kept me in the loop with the progress, even plugged my tire for free!!! More

by wyatt2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

Our team is happy that your visit met if not exceeded your expectations. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

April 03, 2025

Our Honda CRV hybrid needed a normal maintenance service. I was immediately met at the dealership and our vehicle was serviced, washed and I was leaving within one hour. Outstanding customer service. More

by annlueckeman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

We thank you for sharing your positive and efficient service experience. See you down the road. Best Regards, Sassha Motz General Manager

April 03, 2025

Todo muy bien desde que entras hasta que entrgan El carro.gracias por Todo.recomendado More

by rubencuevas.0557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kihara
Apr 04, 2025 -

Germain Honda of Surprise responded

Le agradecemos que se tome el tiempo para compartir su experiencia y para su negocio. Saludos, Sassha Motz Gerente General

April 03, 2025

George was friendly, knowledgeable and helpful. He got our car serviced quickly and for the price quoted. I look forward to working with him again. More

by glennbusard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive experience with George. We are pleased to know he provided you with quality and efficient service as you should expect from us here at Germain. Best Regards, Sassha Motz General Manager

April 01, 2025

Easy. Always on time. She was so friendly and detailed with the reports. And costs. More

by asolimini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

We are happy Kristina ensured you overall satisfaction during your recent service experience. See you down the road. Best Regards, Sassha Motz General Manager

March 30, 2025

Wonderful quick service! !!! They were friendly and efficient. I am a widow and never feel they take advantage of my being a woman. Love them! More

by g.hannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

Thank you for trusting our team as we only have your best interest at heart and are here to support you throughout your ownership experience. Best Regards, Sassha Motz General Manager

March 29, 2025

Can was completed on time. Maria was very nice and focused upon meeting my needs. The Dealership is always clean, and people generally desire to help. I always have an amazing More

by johnkusmit
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your warranty needs. Our goal is to ensure our guests receive only the best in customer care. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

March 29, 2025

Quick, friendly, very helpful ! Perfect approximate time on completed! Will be back again for our next service! More

by zmocha17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

We appreciate your business and are happy your visit resulted in the quality and efficient service experience our team works hard to deliver. Best Regards, Sassha Motz General Manager

March 29, 2025

Greeted immediately by Nathan G. . Told what was going to be done, and the approximate time for it to be completed. The recall repair was completed as briefed. More

by tombooth1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Nathan provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

March 28, 2025

Nathan was great to work with, he kept us informed while we waited for the car repair to be done and explained all other things that would need to be done on our next appointment. Great job ! More

by bellafiore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

Our team is happy Nathan ensured your overall satisfaction during your recent service visit. See you at your next appointment. Best Regards, Sassha Motz General Manager

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