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Germain Honda of Surprise - Service Center
Surprise, AZ
341 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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341 Reviews of Germain Honda of Surprise - Service Center
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January 30, 2021
SERVICE ADVISOR, LARRY ORRIS, WAS SO HELPFUL. CALLED AND UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. More
by Granny
Employees Worked With
Larry Orris Service Advisor
December 21, 2020
Excellent service. Fast and efficient. All questions answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. More
by thomaswshort
Employees Worked With
Mike Tormollan
December 16, 2020
Excellent Service. Al is always courteous and effective. The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine More
by bobcaine
Employees Worked With
Al
July 28, 2020
If there were a zero I would give that. Nate in service is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not been done yet but it was next. He acted so surprised when I said bring it out of the shop now. Seriously this is not the first time I have been done this way, horrible service. More
by csmith067
Employees Worked With
Nate
May 15, 2020
I moved here from Illinois almost 2 years ago. I have been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each time my service has been exceptional! The dealership itself is clean & comfortable & the customer service awesome! I’ve also been there for routine maintenance & never felt pressured to get anything done I didn’t want to. I will be back! More
by Jenjen350
Employees Worked With
Al Bustamonte
April 19, 2020
RIP OFF! My 18 yr son came into the service dept with his honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 an honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 and didn't fix the problem with the stalling. Instead them replaced a part that didn't need to be repaired and didn't solve the problem. He has spent over $1000 for nothing. We took it to another shop and had it fix properly and much cheaper. We will never use that dealership again. More
by graybm31
Employees Worked With
Don't know who we delt with
March 11, 2020
service seems to be great david in service rocks, he took very good care of me!!!! i came in a few tamest get an oil change. the last time i came in i walked the lot to see abo david in service rocks, he took very good care of me!!!! i came in a few tamest get an oil change. the last time i came in i walked the lot to see about a new car. i argued for 2 hours back and forth. i got to service to pay for my oil change and david some how talked to them and i got the deal i wanted. after walking away twice! More
by n.dawson81
Employees Worked With
david
September 21, 2019
Nothing Less than Amazing We went in for our regular service visit and couldn't be happier. The Surprise dealership is top notch and really pays attention to customer service. We went in for our regular service visit and couldn't be happier. The Surprise dealership is top notch and really pays attention to customer service. More
by inayahaz
Employees Worked With
Alfredu Bustamante
August 30, 2019
Easy pesy During our appointment for oil change, Alfred brought to our attention several items that would need to be serviced. We made appointment, turn around During our appointment for oil change, Alfred brought to our attention several items that would need to be serviced. We made appointment, turn around time was very reasonable. We were kept informed via text as to status. The entire team was helpful. Great location, very spacious and inviting waiting area. Total attention to customer needs and/or questions. We will return. More
by Gma5
Employees Worked With
Alfred
March 15, 2019
Have never been more dissatisfied Speedometer doesn’t work Damon Phillips is giving me empty promises and trying to pass me along to someone else, because he’s done withit Speedometer doesn’t work Damon Phillips is giving me empty promises and trying to pass me along to someone else, because he’s done withit More
by Hdjdjdjd
Employees Worked With
Damon Phillips
