Germain Honda of Surprise - Service Center

Hour and a half for an oil change seems a bit long. Price was higher than I expected. Price was higher than I expected. More

Victor and Crystal were very amazing and helpful and they took good care of me. I cannot say enough about them. They each deserve 10 stars not five. took good care of me. I cannot say enough about them. They each deserve 10 stars not five. More

As always great service and Victor my service advisor is awesome, the only thing he doesn’t go over is the inspection point after the service. awesome, the only thing he doesn’t go over is the inspection point after the service. More

The service provided was excellent, constant communication, and reliable work from a Honda team. Thanks! communication, and reliable work from a Honda team. Thanks! More

Andre kaz was the BEST I ever had. He was totally knowledgeable and very aware of high quality service I was billed approximately $1800, and didn’t object because Andre was a real pr He was totally knowledgeable and very aware of high quality service I was billed approximately $1800, and didn’t object because Andre was a real professional. More

Well organized, clean and easy accessible. Amazing staff very friendly and great lipping customers informed. Amazing staff very friendly and great lipping customers informed. More

Very friendly and helpful knowledgeable people who take care of their customers issues and concerns care of their customers issues and concerns More

I came in to have an oil change and a recall item to be fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how lo fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how long I would be there. He said he would. I sat down and waited. An hour later I got up to see if both items were to be done. He and three other men were in an office. It was a glass office. I stood outside the office to wait until someone saw that I needed help. No one came out. I notice my car keys on the counter and my car ready to go so I knocked on the glass and finally got someone’s attention. My service rep apologized saying he was in a meeting. I asked him if my car was going to get the recall item fixed and he said no. I asked him why he didn’t notify me. He had no reason. I then asked if my car was ready and it was. How much extra time did I wait I don’t know. Clearly I wasn’t a priority. I was not happy. More

Always have a good experience, good service , so far extremely fair and honest. Keep rolling! extremely fair and honest. Keep rolling! More