Back

Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
473 Reviews

473 Reviews of Germain Honda of Surprise - Service Center

Sort by
December 03, 2024

The maintenance was performed within the stated window. We always have superior service at Germain Honda. More

by abanton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Matt Thorpe, Andree Khaziran
Dec 20, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

December 02, 2024

The service and communication, as requested, was fine. I had hoped they would not have found more to work on. More

by gibbysaz2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Germain Honda of Surprise responded

We thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

December 02, 2024

Alfredo was excellent and inferred us along the wya of the run , He is always professional and greta to deal with.. More

by jamesandjoan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Germain Honda of Surprise responded

We truly value your business and thank you for the kind review. Best Regards, Sassha Motz General Manager

December 02, 2024

Best I have been to in 3 states ! !! I have recommended it to all my Honda owner friends !!! More

by Lysa_az
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Dec 02, 2024 -

Germain Honda of Surprise responded

Your business and kind recommendation are greatly appreciated. Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

November 30, 2024

Still waiting on recall for my 2019 CRV fuel pump impeller. Indicated after last servicing you would call me when in stock More

by stevecoffman65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Germain Honda of Surprise responded

We appreciate your business and look forward to completing your recall for your CRV. Best Regards, Sassha Motz General Manager

November 29, 2024

As always Germain's service department is thorough with exceptional service. My car was completed sooner than expected. Thanks to Robert and staff! More

by jrdecor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Matt Thorpe
Dec 03, 2024 -

Germain Honda of Surprise responded

We thank you for choosing Germain and for your trust in Robert and our team to ensure your complete satisfaction. Best Regards, Sassha Motz General Manager

November 29, 2024

I was very pleased with the service that was provided it was quick and easy and I’ll be using them again if I have any other car troubles. More

by Alexharrison0828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Germain Honda of Surprise responded

Hi Alex, we here at Germain Honda of Surprise are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best Regards, Sassha Motz General Manager

November 29, 2024

Good job. Good service advisor, Alfredo. Clean lobby. Clear communicate. Done finish on time . Great👍 More

by Norbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Germain Honda of Surprise responded

Thank you for your business and positive feedback. See you down the road. Best Regards, Sassha Motz General Manager

November 28, 2024

I absolutely had a wonderful experience with Andree. He was honest, explained everything to me. Thank you, Andree!!!! More

by bekibrickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Dec 03, 2024 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your positive feedback! Best Regards, Sassha Motz General Manager

November 28, 2024

Great, efficient and timely service as always. Have come to expect nothing less, Thank you! More

by bletsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Dec 03, 2024 -

Germain Honda of Surprise responded

We truly value your business and thank you for your kind words. Best Regards, Sassha Motz General Manager

...
30
...