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Germain Honda of Surprise - Service Center
Surprise, AZ
430 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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430 Reviews of Germain Honda of Surprise - Service Center
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March 26, 2025
I like the service that's the reason I keep going back, because it is overpriced. because it is overpriced. More
by mex2lxa
Verified CustomerEmployees Worked With
March 25, 2025
George is the best service advisor I have ever dealt with at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. More
by APedraza415
March 25, 2025
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good More
by baa0
Employees Worked With
March 24, 2025
Maria was very professional, attentive, and helpful during my service. She explained things that were done and went over details about my car. during my service. She explained things that were done and went over details about my car. More
by ajerome520
Employees Worked With
March 24, 2025
Service writer gets an Excellent. My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to remove, but should not be her job). Someone in the shop should at least walk around the vehicle before it is presented back to the customer. There was over $800 of service recommendations from the shop. Upon research, virtually all of these were recommended by Honda at or over 30,000 miles. My vehicle has a bit less than 22,000 miles on it. Again, not the service departments job. Technicians need to make the timing more clear, OR, the form for the client could be more clear as to urgency. More
by ronkahler0
Employees Worked With
March 24, 2025
Maria was very accommodating and helpful, made my experience wonderful and I’ll definitely be reaching out to her directly next time I need service experience wonderful and I’ll definitely be reaching out to her directly next time I need service More
by ajpaxson
Employees Worked With
March 24, 2025
Robert was absolutely amazing and on his "A" game. He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think Robert is the best service advisor I've had with Honda since I've owned a Honda which is over 10 years. More
by michael.s.bostwick
Employees Worked With
March 24, 2025
The service was very thorough and the customer service rep was very good. I was also happy with the rides provided. rep was very good. I was also happy with the rides provided. More
by eswafford1
Employees Worked With
March 24, 2025
My service advisor, Nathan, is always polite and professional. The waiting area is clean and comfortable and the wait times are reasonable. professional. The waiting area is clean and comfortable and the wait times are reasonable. More
by lisadcraze
Employees Worked With
March 24, 2025
The service department is excellent . The service agents have always gone to the further extent to make make sure that service needs were met and that I was satisfied. The service agents have always gone to the further extent to make make sure that service needs were met and that I was satisfied. More
by mikkiduke
