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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
762 Reviews

762 Reviews of Germain Honda of Surprise - Service Center

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September 25, 2025

It was easy to schedule and when i get to the line the service people are very nice. Robert was awesome and he heard my issues and tried to handle them but i do have to come back to have my driver side do More

by jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Germain Honda of Surprise responded

Thank you Jill for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit! Best Regards, Sassha Motz General Manager

September 25, 2025

super easy and fast. staff is knowledgeable and very friendly. would recommend to anyone looking to get some work done. More

by NOAHBROWN2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Germain Honda of Surprise responded

Thanks so much for the warm recommendation of the team here at Germain Honda of Surprise. Don't hesitate to call us if you ever need anything. Be safe on the road! Best Regards, Sassha Motz General Manager

September 25, 2025

the dealership did a very good job. Kevin did a great job communicating with me More

by Martinez656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Germain Honda of Surprise responded

We're happy you found our staff to be so supportive during your experience here at Germain Honda of Surprise. Don't hesitate to call us if you ever need anything. Be safe on the road! Best Regards, Sassha Motz General Manager

September 24, 2025

Excellent and timely service. I appreciated the helpful information about my vehicle and Kevin not being pushy about products or services that I should purchase. More

by Jashinhust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Germain Honda of Surprise responded

Thank you for your business and for sharing your positive and supportive experience with Kevin. See you next time. Best Regards, Sassha Motz General Manager

September 23, 2025

Great service and informative. I look forward to continuing to develop our business relationship. I would like more information about engine upgrades and accessories. More

by Steven.sstradley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2025

The service department got me in right away and took great care of my car and me. Kristina took great care of us! More

by American patriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Germain Honda of Surprise responded

Thank you for your wonderful feedback on Kristina. We are proud of our team members who provide exceptional service, and we truly appreciate your business. Best Regards, Sassha Motz General Manager

September 19, 2025

It was a pleasant visit and hopefully had everything do that was needed for our planned trip! More

by uncadendoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Germain Honda of Surprise responded

We appreciate your business and positive feedback. Best Regards, Sassha Motz General Manager

September 19, 2025

Oil change pricing is through the roof even with a coupon $95! This will drive customers away. That’s what I am reviewing. More

by NateM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2025

Kevin helped out tremendously. He made sure everything was squared away before returning my Civic. Definitely enjoyed working with this dealership thanks to Kevin. More

by Frenchy1724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Germain Honda of Surprise responded

We are thrilled to know you are completely satisfied with your experience with us here at Germain Honda of Surprise and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Sassha Motz General Manager

September 18, 2025

Great customer service and fast response to car problem. Communication was also great, and my car has had no issues since. More

by lschregel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Germain Honda of Surprise responded

Thank you. We are thrilled Nate provided you with quality and efficient service during your recent visit. See you down the road. Best Regards, Sassha Motz General Manager