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Germain Honda of Surprise - Service Center
Surprise, AZ
218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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218 Reviews of Germain Honda of Surprise - Service Center
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December 12, 2024
Came in for an Oil Change. We were very happy it only took less than a hour. Friendly Service dept. people. Keep up the great work. We were very happy it only took less than a hour. Friendly Service dept. people. Keep up the great work. More
by mpja4web
Verified CustomerEmployees Worked With
December 09, 2024
The prologue takes a really long time even just for diagnosis- I appreciate the ride home and back. Part on back order with no ETA is a bit frustrating. In addition, best practices since it does take a diagnosis- I appreciate the ride home and back. Part on back order with no ETA is a bit frustrating. In addition, best practices since it does take all day would be to fully charge and clean vehicle- small charge was done and cleaning was said to have been done but wasn’t. More
by jgoldmanh
Employees Worked With
December 09, 2024
Timely, kept me informed , did all that was needed , washed vehicle made sure to cover floor and seats all within the time quoted washed vehicle made sure to cover floor and seats all within the time quoted More
by dennisglide2
December 09, 2024
Service department is great. I did have an issue with the dealership’s computer system as it did not update service when my sun visor was received, which delayed its installatio I did have an issue with the dealership’s computer system as it did not update service when my sun visor was received, which delayed its installation by 11 days. More
by buffmly1935
Employees Worked With
December 07, 2024
Excellent customer service. Timely and responsive plus goes the extra mile. Making sure I was informed on the progress of my repair. Timely and responsive plus goes the extra mile. Making sure I was informed on the progress of my repair. More
by twaite2
Employees Worked With
December 07, 2024
Good communication. Work was done on time. Was not pressured into additional work and work recommended will be done when required Work was done on time. Was not pressured into additional work and work recommended will be done when required More
by john.ryon
Employees Worked With
December 07, 2024
Robert was so kind and helpful. I am currently in the process of moving out of state and he pointed me into the right direction. Robert truly made my experience wonderful! I am currently in the process of moving out of state and he pointed me into the right direction. Robert truly made my experience wonderful! More
by hernandez.valeriiia
Employees Worked With
December 06, 2024
Great experience! The customer service was top notch. Everything was explained well and I could plan the service that my car will need in future visits. The customer service was top notch. Everything was explained well and I could plan the service that my car will need in future visits. More
by indyvjk
Employees Worked With
December 06, 2024
Recall repairs were made quickly and efficiently. Service consultant was courteous, knowledgeable and helpful. Waiting room was clean and quiet. Service consultant was courteous, knowledgeable and helpful. Waiting room was clean and quiet. More
by 2adams5170
Employees Worked With
December 06, 2024
Yes, I'm always able to schedule my oil change appointment with very short notice. appointment with very short notice. More
by fshorty
Employees Worked With
