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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
473 Reviews
Call Service Center (602) 780-3495

473 Reviews of Germain Honda of Surprise - Service Center

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December 07, 2024

Good communication. Work was done on time. Was not pressured into additional work and work recommended will be done when required More

by john.ryon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
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Dec 09, 2024 -

Germain Honda of Surprise responded

Thank you for leaving our team this kind review of your recent service experience. Best Regards, Sassha Motz General Manager

December 07, 2024

Robert was so kind and helpful. I am currently in the process of moving out of state and he pointed me into the right direction. Robert truly made my experience wonderful! More

by hernandez.valeriiia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Germain Honda of Surprise responded

Thank you for your business and our team wishes you all the best. Best Regards, Sassha Motz General Manager

December 07, 2024

Excellent customer service. Timely and responsive plus goes the extra mile. Making sure I was informed on the progress of my repair. More

by twaite2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Germain Honda of Surprise responded

Providing a quality and informative service experience if our priority. We appreciate your business and thank you for letting us know that our team took great care of you. Best Regards, Sassha Motz General Manager

December 06, 2024

Great experience! The customer service was top notch. Everything was explained well and I could plan the service that my car will need in future visits. More

by indyvjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad our team's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

December 06, 2024

Recall repairs were made quickly and efficiently. Service consultant was courteous, knowledgeable and helpful. Waiting room was clean and quiet. More

by 2adams5170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your recall needs. We're delighted you enjoyed a pleasant visit and a comfy wait in our lounge. Please come see us again some day! Best Regards, Sassha Motz General Manager

December 06, 2024

Yes, I'm always able to schedule my oil change appointment with very short notice. More

by fshorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that our team is always able to quickly accommodate your service needs and provides you with quality service. Best Regards, Sassha Motz General Manager

December 05, 2024

Robert was very thorough with the explanation on the services needed on my vehicle. I would highly recommend Germaine Honda to everyone who owns a Honda vehicle. More

by daiwong000013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Germain Honda of Surprise responded

We appreciate your business and kind recommendation. Thank you for choosing Germain Honda of Surprise for your service needs. Best Regards, Sassha Motz General Manager

December 05, 2024

As always, Germain Honda did a great job with my car. Many thanks to you! More

by doctorholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Germain Honda of Surprise responded

We greatly appreciate your business and positive feedback. Thank you for sharing. Best Regards, Sassha Motz General Manager

December 05, 2024

Everything went easy and well, fast and no issues. Staff very friendly and work done on time. More

by timgarney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Germain Honda of Surprise responded

Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client’s quality expectations! Thank you again. Best Regards, Sassha Motz General Manager

December 03, 2024

Quality service by quality staff. Etc,etc,etc etc etc etc etc etc etc etc More

by rmwhitler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales
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Dec 03, 2024 -

Germain Honda of Surprise responded

We thank you for your business and positive feedback. Best Regards, Sassha Motz General Manager

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