Germain Honda of Surprise - Service Center

We’re helpful with the recall being performed and Andrea took great care of me took great care of me More

Service was excellent, Victor Morales made the experience easy and comfortable. I would go there again. easy and comfortable. I would go there again. More

Awesome Dealership. Andre is always my go to. Courteous, professional, knowledgeable, excellent. Do NOT lose this employee. Worth his weight in gold. He is the excep Andre is always my go to. Courteous, professional, knowledgeable, excellent. Do NOT lose this employee. Worth his weight in gold. He is the exception to the rule for customer service that is sorely lacking in so many other places. Makes it easy to spend my hard earned money at a great dealership. More

David was great, took the time to explain things to me and has great customer service skills. An outstanding experience overall having the maintenance performed on my new Civic. and has great customer service skills. An outstanding experience overall having the maintenance performed on my new Civic. More

Great service , very proffesional , quick turnaround for repairs , Rick and Andree are exceptional in providing great attention to detail and customer satisfaction. repairs , Rick and Andree are exceptional in providing great attention to detail and customer satisfaction. More

Appointment started on time and finished before the normal time was up. Car was cleaned and interior was great. normal time was up. Car was cleaned and interior was great. More

Came in for an Oil Change. We were very happy it only took less than a hour. Friendly Service dept. people. Keep up the great work. We were very happy it only took less than a hour. Friendly Service dept. people. Keep up the great work. More

The prologue takes a really long time even just for diagnosis- I appreciate the ride home and back. Part on back order with no ETA is a bit frustrating. In addition, best practices since it does take a diagnosis- I appreciate the ride home and back. Part on back order with no ETA is a bit frustrating. In addition, best practices since it does take all day would be to fully charge and clean vehicle- small charge was done and cleaning was said to have been done but wasn’t. More

Timely, kept me informed , did all that was needed , washed vehicle made sure to cover floor and seats all within the time quoted washed vehicle made sure to cover floor and seats all within the time quoted More

Service department is great. I did have an issue with the dealership’s computer system as it did not update service when my sun visor was received, which delayed its installatio I did have an issue with the dealership’s computer system as it did not update service when my sun visor was received, which delayed its installation by 11 days. More