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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
350 Reviews
Call Service Center (602) 780-3495

350 Reviews of Germain Honda of Surprise - Service Center

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October 12, 2024

Always very kind and concerned about my safety. They make a real effort to keep my car running as well as can be and that I will not have issues on the road. I am most grateful to this service te More

by rhissap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sassha Motz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Germain Honda of Surprise responded

We appreciate you highlighting Al in this kind review. Our goal here at Germain Honda of Surprise is to keep you and your Honda safely on the road. Thank you for trusting our team with the care of your vehicle. See you down the road. Best Regards, Sassha Motz General Manager

October 12, 2024

Friendly and fast service. Robert explained details and helped me understand what was wrong with my car. I feel the cost was fair More

by rorod1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Germain Honda of Surprise responded

Our team works hard to ensure a positive service experience for all. Best Regards, Sassha Motz General Manager

October 12, 2024

Best customer service of any dealership I've been at! Just plain the best Honda to go to! More

by mlugo518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

It's great to hear that our team made sure your Honda experience was excellent! We appreciate your business and look forward to your next visit. Best Regards, Sassha Motz General Manager

October 12, 2024

Victor took good care of me when they were super busy! Also took care of my "dirty Honda" after 1500 miles of driving with a great car wash. More

by kevingillette417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
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Oct 14, 2024 -

Germain Honda of Surprise responded

We are thrilled to learn that you were satisfied with Victor and our service staff. It is always our goal to provide quality service throughout the entire process. Thanks again and we hope you have a great day! Best Regards, Sassha Motz General Manager

October 12, 2024

I always take my car to Germain Honda, they are always very good to me and answer all my questions. More

by nessholio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
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Oct 14, 2024 -

Germain Honda of Surprise responded

Thank you for trusting us with the care of your Honda. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

October 12, 2024

My service representative when above to help me with my service. Nice staff. Quick service. More

by lisa.gcrvg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

Thank you for your positive feedback. Our team works hard to ensure a quality experience for all. Best Regards, Sassha Motz General Manager

October 12, 2024

I was in and out quickly. No issues using my Honda free service oil change and tire rotation. More

by candycarter5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

Thank you. We're happy to hear that you had a great service experience, and that your Honda was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

October 12, 2024

Very helpful pleasant people to deal with under any circumstances. I'm always informed about the progress of the work being done. More

by bj5jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

We are happy to know your visit was the quality and informative experience our team works hard to deliver. See you next time. Best Regards, Sassha Motz General Manager

October 12, 2024

Very pleasant and helpful experience. I had some specific questions about my car and the questions were all answered very nicely. More

by bj5jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 14, 2024 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on your recent service visit. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

October 12, 2024

It’s always a pleasure to work with Nate and all on the professional service team. More

by jurbanus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in Nate and our service team means so much to us all. See you next time. Best Regards, Sassha Motz General Manager

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