Germain Honda of Surprise - Service Center

Robert was very pleasant and even remembered me from my past visit. Waiting area very clean. past visit. Waiting area very clean. More

Robert was fantastic! Everything was addressed quickly and he truly listened to what I was saying when I was describing the issue at hand. Everyone in service was welcomin Everything was addressed quickly and he truly listened to what I was saying when I was describing the issue at hand. Everyone in service was welcoming and helpful. This was my first Honda service experience and it left a really positive impression for future visits. More

Very helpful and knowledgeable with what needed to be done. Great customer service! Thank you! done. Great customer service! Thank you! More

They’re very professional, friendly, and very knowledgeable. The dealership was very clean and comfortable. knowledgeable. The dealership was very clean and comfortable. More

Had oil change and tire rotation, waited, all went well. Service advisor was Nathan Garcia, always pleasant. Service advisor was Nathan Garcia, always pleasant. More

Service is very reliable very professional. Always answer my questions very honest. Waiting area is very pleasant Always answer my questions very honest. Waiting area is very pleasant More

Robert Solis, a perfectly nice man but wasn't empowered, directed, or seemingly able to actual help us. My wife and I just spent $53,000 at the dealership and as soon as they got their cash any kind of semb directed, or seemingly able to actual help us. My wife and I just spent $53,000 at the dealership and as soon as they got their cash any kind of semblance to a proud and hard working dealership and personnel went out the window. I will most likely take our brand new Black Edition Passport to another Honda dealership for the thousands of dollars we will spend on maintaining the car in excellent condition. This is a dealership that will lose more money than they will earn simply because their focus is directed towards profit alone. Not an outstanding dealership from the customer's point of view. Nice people but not nice service More

Very professional and nice. Extremely knowledgeable in my car. didn’t push anything extra but informed me of other services! Extremely knowledgeable in my car. didn’t push anything extra but informed me of other services! More

Service advisor was courteous and informative. Easy scheduling. No upselling. I will happily go here again. Easy scheduling. No upselling. I will happily go here again. More

Matt did an excellent job keeping me informed through the process of servicing my van. I don’t know the master mechanic’s name but I was very impressed with his expertise and going above and beyond to repla process of servicing my van. I don’t know the master mechanic’s name but I was very impressed with his expertise and going above and beyond to replace the new grill parts that I had ordered but wasn’t able to put them on. This is the first time that I have felt like Honda did an exceptional job for me. Thanks to Matt and the awesome mechanic! More