Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
473 Reviews
Call Service Center (602) 780-3495

473 Reviews of Germain Honda of Surprise - Service Center

Sort by
January 14, 2025

David and Nathan are the best. They went above and beyond to help me and my son. They worked with us, and communicated everything to us, and if we didn't understand, then they exp More

by LIZW4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that David and Nathan provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

January 13, 2025

Alfredo was great always provides amazing service! I would recommend him to all of my friends. More

by p93gawlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Germain Honda of Surprise responded

Your business and kind recommendation are greatly appreciated. Thank you for choosing Germain Honda of Surprise. Best Regards, Sassha Motz General Manager

January 13, 2025

Robert Solis was very friendly I am very satisfied with his performance Thank you Grace More

by graceliz88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Germain Honda of Surprise responded

We appreciate you taking the time to leave Robert this positive feedback. Best Regards, Sassha Motz General Manager

January 13, 2025

Mr. Nate Garcia provided excellent customer service by ensuring all needed maintenance was completed on my vehicle within an acceptable time period. More

by chizzcorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Germain Honda of Surprise responded

We thank you for leaving Nate this positive review. We are pleased to know your visit was the quality and efficient service experience our team works hard to deliver. Best Regards, Sassha Motz General Manager

January 12, 2025

Came in without an appointment. They were able to work me in and provided a comfortable and pleasing waiting area. As always it was a pleasure working with Alfredo. More

by jrowen4853
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Germain Honda of Surprise responded

Our team is happy we were able to assist and get you in and quickly your vehicle serviced and back on the road. Best Regards, Sassha Motz General Manager

January 10, 2025

Honda was busy on safety recalls on the 24' Civic models, and Robert was able to put me on schedule for appointment for a pleasant, seamless service. Thanks Robert! More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Germain Honda of Surprise responded

Thank you for leaving Robert this 5-star review! We are so glad that he could get you and your automotive needs seamlessly taken care of! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Best Regards, Sassha Motz General Manager

January 10, 2025

They really did a great job. Very professional dealership. Got the CRV recall done with in hours. More

by rosscomn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your recall needs. Your business and kind words are greatly appreciated. Best Regards, Sassha Motz General Manager

January 10, 2025

Good service will be back again thanks again my service guy was great to deal with More

by beachwalker315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Germain Honda of Surprise responded

Thank you for your kind words. See you down the road. Best Regards, Sassha Motz General Manager

January 10, 2025

Very nice folks and comfortable, impressive customer waiting area. Only negative was long wait for routine vehicle service to get finished. I was warned at arrival that it could be 1.5 hours, it took More

by harold.tilstra
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team apologizes for the longer than anticipated wait. Best Regards, Sassha Motz General Manager

January 09, 2025

They really did a great job and in half the time expected. Shout out to Robert and Jay! Thanks! More

by hope4now
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Germain Honda of Surprise responded

We are happy to know you enjoyed a quality and efficient service experience with our team. See you next time. Best Regards, Sassha Motz General Manager

1
...
21
22
23
...
48