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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
349 Reviews
Call Service Center (602) 780-3495

349 Reviews of Germain Honda of Surprise - Service Center

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November 09, 2024

I appreciate Andre staying late so I could get the loaner car. The way he explained what was going on put me at ease. If I hear of anyone needing work I would definitely recommend him More

by greendragon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
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Nov 11, 2024 -

Germain Honda of Surprise responded

Thanks for the great recommendation! We're glad you had a great experiences with us, and that Andree made sure that you were well informed and accommodated through your latest experience. We appreciate your business and look forward to working with you again in the future. Best Regards, Sassha Motz General Manager

November 09, 2024

Thank you, Matt, as my new advisor now I look forward to working with you for any future work on my Honda. You were great! More

by darsunnyaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
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Nov 11, 2024 -

Germain Honda of Surprise responded

We appreciate your business and we know Matt looks forward to building a long and lasting relationship. Best Regards, Sassha Motz General Manager

November 09, 2024

I appreciate that the work was done in a timely and efficient manner da da. More

by jboekhoff
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
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Nov 11, 2024 -

Germain Honda of Surprise responded

Our team works hard to ensure a positive and efficient service visit. Thank you for sharing yours. Best Regards, Sassha Motz General Manager

November 09, 2024

Robert was professional and very pleasant to work with. He kept me updated on the work needed More

by dandebbiew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Germain Honda of Surprise responded

Your business and trust in our team means so much to us all. Thank you for sharing. Best Regards, Sassha Motz General Manager

November 08, 2024

Matt Thorpe was awesome! ! He kept me well informed and showed me pictures. He was great!!! More

by julieelen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Nov 11, 2024 -

Germain Honda of Surprise responded

Matt and our team are focused on delivering only the best in customer care. Thank you for choosing Germain Honda of Surprise for your service needs. Best Regards, Sassha Motz General Manager

November 08, 2024

Al has always been very helpful explaining what services I need. He is very respectful and pleasant. More

by johnlindac70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in Al and our team are greatly appreciated. See you down the road. Best Regards, Sassha Motz General Manager

November 08, 2024

Competent, friendly and professional experience, what else can I say thank you very much Alfredp is the best and David is always running a good shop More

by oregon96sct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Germain Honda of Surprise responded

Thank you for trusting our team with the servicing of your Honda. David leads a team of professionals dedicated to ensuring your complete satisfaction. Best Regards, Sassha Motz General Manager

November 08, 2024

Timely service and Andre worked to keep my repair costs as low as possible. He was honest and transparent each step of the way throughout the process and very communicative. More

by jhannahs_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Nov 08, 2024 -

Germain Honda of Surprise responded

We are pleased to know that Andre worked hard to meet if not exceed your expectations during your recent service visit. See you down the road. Best Regards, Sassha Motz General Manager

November 08, 2024

Best dealership I hav been to. Honestly and integrity. Victor explained the services my Honda was due for. Very through. Represents Germain Honda outstandingly. More

by pmedved0
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
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Nov 08, 2024 -

Germain Honda of Surprise responded

We're happy Victor set clear expectations and provided you with exceptional service. Safe travels until next time! Best Regards, Sassha Motz General Manager

November 08, 2024

Thank you Andrea for an awesome job and thank you to Germain Honda for their services. More

by Yousif Nabaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Nov 08, 2024 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on Andrea. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

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