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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
349 Reviews

349 Reviews of Germain Honda of Surprise - Service Center

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November 17, 2024

Service was good, friendly and helpful in letting me know how long the service will take. Car was ready than the expected time. More

by yeongyiao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Nov 18, 2024 -

Germain Honda of Surprise responded

Our team appreciate you sharing you positive and efficient service experience with our team. See you next time. Best Regards, Sassha Motz General Manager

November 15, 2024

Very helpful. Alfredo helped me understand what was needed for my van. I highly recommend this place. More

by packerchamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Germain Honda of Surprise responded

Thanks so much for taking the time to write us such a great review. We’re happy to know Alfredo could help. We really appreciate your business. Best Regards, Sassha Motz General Manager

November 14, 2024

Victor was able to work with me with the issue on my 2024 Honda Civic. He updated me on the issue and explained the issue and how to keep it from happening again. I appreciated the time he took with me. More

by g.e.risinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales
Nov 14, 2024 -

Germain Honda of Surprise responded

We're delighted to hear that! Thank you for letting us know how satisfied you were with Victor's diligence. We wish you pleasant travels until we may be of service to you again. Best Regards, Sassha Motz General Manager

November 14, 2024

Service experience was Outstanding! Service advisor Nathan was exceptionally professional and responsive during my service. He notified me upon completion and answered my questions re More

by Dalytf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Nov 14, 2024 -

Germain Honda of Surprise responded

We truly value your business and thank you for leaving Nathan and our team this awesome review. We look forward to our continued relationship. Best Regards, Sassha Motz General Manager

November 13, 2024

Al was great with my service and definitely be going back to him with my vehicle. More

by TheAlmighty97
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that Al ensured you and your Honda were a top priority and were thoroughly taken care of. See you next time. Best Regards, Sassha Motz General Manager

November 13, 2024

Nathan has been great! He has always been professional and looking out for the customer. He is a great asset to your service team. More

by G. Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Germain Honda of Surprise responded

We thank you for highlighting Nathan in this kind review. We are fortunate to have him on our team taking great care of our guests. Best Regards, Sassha Motz General Manager

November 11, 2024

Nathan in service department has helped me for years and he is great! Personable and professional. More

by shelly_buchmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in Nathan to ensure your satisfaction means so much. Thank you for choosing Germain for your automotive needs. Best Regards, Sassha Motz General Manager

November 11, 2024

Much better service this time. Andree, explained everything to me. We will be back. Thank you! More

by bekibrickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Nov 12, 2024 -

Germain Honda of Surprise responded

We are overjoyed to know that Andree ensured a better service experience for you as our goal is to provide quality service to all. Our team looks forward to working with you at your next visit. Best Regards, Sassha Motz General Manager

November 11, 2024

Had an awesome experience buying my CRV at Germain Honda. There was no pressure and my salesman Cesar was patient and had everything ready for me. It was great to buy a car and be out within 2 hours. Very More

by Preskit Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Crews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Tena
Nov 12, 2024 -

Germain Honda of Surprise responded

We thank you for taking the time to share your positive and efficient visit with our team. Best Regards, Sassha Motz General Manager

November 09, 2024

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by scooter1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Best Regards, Sassha Motz General Manager

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