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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
516 Reviews

516 Reviews of Germain Honda of Surprise - Service Center

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May 08, 2025

Robert Solis, my service manager was everything I look for in service. He listened to me and immediately spoke to the head of service and to Germaine’s top mechanic. My car was repaired very quickly. Thi More

by pam.kraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Thank you, Pam! It's wonderful to hear that Robert was so helpful and efficient, and that you felt comfortable and well accommodated at our dealership. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

May 08, 2025

Great job! Very clear and upfront on what was needed on my Honda. They always do a great job. More

by tkrull13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

May 07, 2025

Friendly, efficient, keeping informed, good advice, timely, considers the needs of customer, CRV great car More

by crelinj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

We appreciate you taking the time to leave this kind review. Our team works hard to ensure a positive overall experience for all. Best Regards, Sassha Motz General Manager

May 07, 2025

Took me in as a drop in. Fixed the problem right and I was done!!! More

by pat57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Our team is pleased to know that we were able to accommodate you service needs and get you quickly back on the road. Best Regards, Sassha Motz General Manager

May 07, 2025

Robert did a very good job of taking care of me and explaining the billing he is a plus More

by phillipsclinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your recent service experience with Robert and our team. Best Regards, Sassha Motz General Manager

May 07, 2025

Very good service. Showed up unannounced and they got me right in. Oil change and service and even washed the truck. More

by hinesintl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Our team is happy we were able to accommodate your recent service needs. Thank you for taking the time to share your experience with us. Best Regards, Sassha Motz General Manager

May 06, 2025

Great service. George reviewed all required work and answered my questions. The work was performed promptly. More

by Hubsteel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Your business and overall satisfaction is our priority. Best Regards, Sassha Motz General Manager

May 06, 2025

The person at service was amazing at explaining everything our car needs were. The service is always friendly as well. More

by ara28family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Germain Honda of Surprise responded

Thank you for sharing positive feedback on our team! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what we have always provided for you. We look forward to your next visit! Best Regards, Sassha Motz General Manager

May 06, 2025

George, David, and Kristina did a great job with my suv. Very prompt and exceptional service More

by martyrohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that our team continues to ensure you and your Honda are always a top priority and are thoroughly taken care of. Best Regards, Sassha Motz General Manager

May 03, 2025

I have been taking my car to Germain for a few years now and as usual Great service, great communication and I appreciate it. Shout out to George! More

by sheahypes
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in George and our team mean so much to us all. See you next time. Best Regards, Sassha Motz General Manager

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