Germain Honda of Surprise - Service Center

The service department is excellent . The service agents have always gone to the further extent to make make sure that service needs were met and that I was satisfied. The service agents have always gone to the further extent to make make sure that service needs were met and that I was satisfied. More

Maria was very professional, attentive, and helpful during my service. She explained things that were done and went over details about my car. during my service. She explained things that were done and went over details about my car. More

The service was very thorough and the customer service rep was very good. I was also happy with the rides provided. rep was very good. I was also happy with the rides provided. More

My service advisor, Nathan, is always polite and professional. The waiting area is clean and comfortable and the wait times are reasonable. professional. The waiting area is clean and comfortable and the wait times are reasonable. More

Robert was absolutely amazing and on his "A" game. He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think Robert is the best service advisor I've had with Honda since I've owned a Honda which is over 10 years. More

Service writer gets an Excellent. My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to remove, but should not be her job). Someone in the shop should at least walk around the vehicle before it is presented back to the customer. There was over $800 of service recommendations from the shop. Upon research, virtually all of these were recommended by Honda at or over 30,000 miles. My vehicle has a bit less than 22,000 miles on it. Again, not the service departments job. Technicians need to make the timing more clear, OR, the form for the client could be more clear as to urgency. More

Maria was very accommodating and helpful, made my experience wonderful and I’ll definitely be reaching out to her directly next time I need service experience wonderful and I’ll definitely be reaching out to her directly next time I need service More

George took great care of me the last time I was in. I look forward to working with him in the future. I look forward to working with him in the future. More

The dealership was very clean and friendly. Kristina was very helpful and knowledgeable. Very quick service. Kristina was very helpful and knowledgeable. Very quick service. More

Excellent customer service and the service was very fast. No long lines and didn’t waited for long. Thank you No long lines and didn’t waited for long. Thank you More