Germain Honda of Surprise - Service Center

Well organized, clean and easy accessible. Amazing staff very friendly and great lipping customers informed. Amazing staff very friendly and great lipping customers informed. More

Very friendly and helpful knowledgeable people who take care of their customers issues and concerns care of their customers issues and concerns More

I came in to have an oil change and a recall item to be fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how lo fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how long I would be there. He said he would. I sat down and waited. An hour later I got up to see if both items were to be done. He and three other men were in an office. It was a glass office. I stood outside the office to wait until someone saw that I needed help. No one came out. I notice my car keys on the counter and my car ready to go so I knocked on the glass and finally got someone’s attention. My service rep apologized saying he was in a meeting. I asked him if my car was going to get the recall item fixed and he said no. I asked him why he didn’t notify me. He had no reason. I then asked if my car was ready and it was. How much extra time did I wait I don’t know. Clearly I wasn’t a priority. I was not happy. More

Always have a good experience, good service , so far extremely fair and honest. Keep rolling! extremely fair and honest. Keep rolling! More

Nathan went above and beyond helping us get our van fixed! His extra effort helped save us money and get my van working great again. fixed! His extra effort helped save us money and get my van working great again. More

Al service advisor always is prompt with making appts n getting me out in under 2 hours for B7 n some other work n car wash getting me out in under 2 hours for B7 n some other work n car wash More

Professional and friendly the Honda was service in a great time management. The facility was friendly great time management. The facility was friendly More

Andre K is always professional and takes pride in taking care of his customers. He gets straight to the point of what is needed. care of his customers. He gets straight to the point of what is needed. More

Upon arrival at Germain Honda I was approached by a service technician who wanted to help me with a very nice smile and listened to my concerns. While waiting for my 1st oil change the waiting area was service technician who wanted to help me with a very nice smile and listened to my concerns. While waiting for my 1st oil change the waiting area was very clean. I was out within a normal amount of time about 2 hours. Even though I didn't buy my 2024 Honda CRV-EXL from them I will go to them in the future. Service experience was Outstanding and exceptionally professional. More