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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
473 Reviews
Call Service Center (602) 780-3495

473 Reviews of Germain Honda of Surprise - Service Center

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January 24, 2025

Alfredo consistently gives us excellent service and sound recommendations on our Honda Pilot service and repairs. More

by 696howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Germain Honda of Surprise responded

Thanks you! We're glad you had a great experience with Alfredo, and that he made sure you were well informed throughout the process. We look forward to our continued relationship! Best Regards, Sassha Motz General Manager

January 24, 2025

George was very helpful all during to get two recalls taken .during wait that he treated all the customers with respect. More

by benmaro80@gmail. Om
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Germain Honda of Surprise. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Sassha Motz General Manager

January 24, 2025

We went in for rebate work and Robert kept us informed of the work progress. It was a great experience. More

by john.mccrickard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

January 24, 2025

Easy to make an appointment; service was completed quickly; reasonable price; waiting area is large and comfortable. More

by candacelindsay
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Germain Honda of Surprise responded

Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon! Best Regards, Sassha Motz General Manager

January 24, 2025

Love this dealership but find scheduling service more difficult than just talking to a real human. More

by emilyheuston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team apologizes for any difficulties you experienced. Best Regards, Sassha Motz General Manager

January 24, 2025

The give me 1050$ statement to fix my car and when I go to pick up my car charged me 1850$and I asked guy why you charged me more than statement you give me he doesn’t not answer and start laughing a me😡� More

by Mohammad mehdi bordbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you for bringing your concerns to our attention. We are disappointed to learn your visit did not meet your expectations. Please give me a call at your earliest convenience so we may discuss this matter. Thank you. Best Regards, Sassha Motz General Manager 602-875-8600

January 21, 2025

Always friendly and I have always been treated fairly and with honesty by my service advisor. More

by smwells56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
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Jan 21, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in our team means so much to us all. We look forward to continuing to ensure your complete satisfaction. Best Regards, Sassha Motz General Manager

January 21, 2025

Al is always professional and helpful in understanding what is needed. Open communication and frequent contact regarding service More

by Cadac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your recent service experience and Al's dedication to customer satisfaction. See you next time. Best Regards, Sassha Motz General Manager

January 21, 2025

Appointment was easy to make on line and Robert was helpful answering any questions that I had. Service was quick and as advertised. Mr. Solis made this a pleasant experience. More

by may271941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Germain Honda of Surprise responded

Your complete satisfaction is the goal of our team here at Germain. Thank you for sharing your recent service experience. See you next time. Best Regards, Sassha Motz General Manager

January 20, 2025

Andre is a wonderful service advisor. He goes over every step and gives you a timeframe. More

by jodycowen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
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Jan 21, 2025 -

Germain Honda of Surprise responded

Thank you for sharing. We are pleased that Andre always provides a positive and informative service experience. Best Regards, Sassha Motz General Manager

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