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Germain Honda of Surprise - Service Center
Surprise, AZ
250 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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250 Reviews of Germain Honda of Surprise - Service Center
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April 10, 2023
I took my 2013 Honda Accord in for a simple oil change. . It took about 2.5 hours. Watched as mechanics stood outside smoking and laughing. Many other customers were upset as well. Service advisor tried to . It took about 2.5 hours. Watched as mechanics stood outside smoking and laughing. Many other customers were upset as well. Service advisor tried to upsell me on having the timing belt changed, but my 4 cylinder has a timing chain. Horrible dishonest people. They will not see my car again. Trying to take advantage of people is not good for business. More
by drw6140
Employees Worked With
Victor
October 01, 2021
Simple oil change and tire rotation. Met with service advisor and discussed appointment. Service waiting are was clean and plenty of space to find a quiet spot to wait. When complete I was notified and advisor and discussed appointment. Service waiting are was clean and plenty of space to find a quiet spot to wait. When complete I was notified and we discussed the results of the overall check. Very pleasant experience. Visits like this on are why I will keep coming back to this dealership. More
by chuck_austin
Employees Worked With
Travis
September 05, 2021
First visit to Service Dept. Mike H very helpful & pleasant. Facility is beautiful. Nice, large waiting area with plenty of seats & charge plugs. Great Starbucks coffee. Local newspaper to read. Se pleasant. Facility is beautiful. Nice, large waiting area with plenty of seats & charge plugs. Great Starbucks coffee. Local newspaper to read. Service dept diagnosed problem, had the part avail & installed in about 3 hours. This was a surprise since I drive a 2001 Civic! Yep, 20 yrs old & they had the necessary part. I'm impressed w whole experience. More
by Mike B
Employees Worked With
Mike t
September 02, 2021
Mike Tolliman is extremely professional and helpful. He takes the time to explain what my car needed and what could wait until my next appointment (to split the cost of maintenance at two separate times). takes the time to explain what my car needed and what could wait until my next appointment (to split the cost of maintenance at two separate times). He also arranged a Lyft ride for me (I have never used Lyft or Uber) and explained this entire process to me. The dealership is always clean and comfortable. More
by ddugovic
Employees Worked With
Mike Tolliman
August 29, 2021
This was our first service, but not we’d stop by a couple times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be very pleased with the Surprise Honda team. More
by pjblz
August 25, 2021
I needed my first oil change after buying my Odyssey, set an appointment online and was able to get a 3 or 4 pm appt same day. I chose the 4 pm and said I would wait at the dealership while service was bein an appointment online and was able to get a 3 or 4 pm appt same day. I chose the 4 pm and said I would wait at the dealership while service was being done. The website wasn't clear that the 4 pm was meant for overnight stay, but they mercifully squeezed me in. More
by anneheun
Employees Worked With
Alfredo Bustamante
July 30, 2021
Great service. Mike Tormollan deserves a raise. Well done! Clean Bathrooms. Comfortable Waiting area. I want to try to Golf Practice Area on my next visit. done! Clean Bathrooms. Comfortable Waiting area. I want to try to Golf Practice Area on my next visit. More
by mhiller
Employees Worked With
Mike Tormollan, Cesar Tena
July 19, 2021
A great service department. Al is knowledgeable and is a great communicator. All the technicians have not a call back from me. Prices are competitive. great communicator. All the technicians have not a call back from me. Prices are competitive. More
by Ianhome2011
Employees Worked With
Al
