Germain Honda of Surprise - Service Center

Very pleasant and helpful experience. I had some specific questions about my car and the questions were all answered very nicely. I had some specific questions about my car and the questions were all answered very nicely. More

It’s always a pleasure to work with Nate and all on the professional service team. professional service team. More

Nate took great care of me and my car as usual. i was in and out in less than two hours. Thanks again! i was in and out in less than two hours. Thanks again! More

Prompt. Took my vehicle in early expecting to wait until the scheduled time and yet they finished it in the time noted. Took my vehicle in early expecting to wait until the scheduled time and yet they finished it in the time noted. More

I normally have all my oil changes done here and on occasion when your site isn't running a special, I'll ask if a nearby Honda dealership price/special can be matched (the answer has always been yes). occasion when your site isn't running a special, I'll ask if a nearby Honda dealership price/special can be matched (the answer has always been yes). So when I went to pay and was given I high price, I asked the rep Nathan if he could honor a competitor offer, he said no right away and tried to use an excuse as to why it wasn't valid (he was incorrect but I chose not to argue)...I showed him a second price/special of another dealership and he finally relented, although doing so begrudgingly. To make matters worst, he didn't even go over what recommended services the vehicle needed, for which I would have schedule one if not a few of them. I ended up getting my alignment done elsewhere the same day (that was an item on the list they provided but didn’t go over). I am now considering where to do future maintenance for my (2) Honda cars. More

Awesome honest and dependable, treated me like family recommended how I can take care of the car recommended how I can take care of the car More

They did another great job with my Accord. AC went out and now the car is cold and wonderful on these hot days. AC went out and now the car is cold and wonderful on these hot days. More

Thanks so much for getting me in immediately, Matt! Full service satisfaction at a super dealership! Full service satisfaction at a super dealership! More

Since I can't seem to change my last review of 1 star and customer service complaint, I'll write an update review. David McKee got involved after my negative review and has been working with me on the issue. customer service complaint, I'll write an update review. David McKee got involved after my negative review and has been working with me on the issue. David and his team have been trying to diagnose the AC problem but unfortunately the issue still exists. I will be bringing car back so they can contact Honda for further advisement on the AC issue. This new 5 star review is based off of their excellent customer service response regarding my AC issue , going above and beyond to assist me and hopefully will find a solution to the issue. Levi service writer & Martin shop foreman have also been great to work with on this issue. I would recommend this dealer due to their show of caring for their customer. I have confidence they will find the issue and will be resolved eventually. Hopefully the other 1 star reviews can be helped so we can get this dealer back to 5 stars. I will follow up with another review once my issues have been resolved. More

I had a great experience buying my Honda, however the service dept has been terrible. After reading these reviews my experience is very similar. I made an appt with the service dept and when I showed u service dept has been terrible. After reading these reviews my experience is very similar. I made an appt with the service dept and when I showed up for the appt. I was told by the service advisor that there wasn't an appt scheduled. I asked if anything could be done and was told "come back Thursday". Great advice, I think I'll relay the message to my boss when I need to take off more time to take my vehicle to another Honda servicer. More