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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
254 Reviews

254 Reviews of Germain Honda of Surprise - Service Center

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October 14, 2024

Nathan, my service advisor is top notch. Super professional. Very personable. Thorough. Patient. And he’s going to be a new, first time dad! I love this dealership. The location is perfect f More

by Chrissyg0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Nathan provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

October 14, 2024

Fast friendly service from my guy Nathan. He's thorough and he provides details on what mylar needs. More

by MLPAULSEN47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Germain Honda of Surprise responded

We appreciate your business and trust in Nathan and our service team. Best Regards, Sassha Motz General Manager

October 14, 2024

Very friendly and helpful staff, especially Devon, as he went above and beyond to help us to answer our questions and resolve a concern which he went the extra mile to resolve. More

by debunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Olson-Davis, Terry Matteson
Oct 15, 2024 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're pleased you received the best care and guidance from Devon and that he went above and beyond to assist you. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Best Regards, Sassha Motz General Manager

October 13, 2024

I have bought three vehicles at this site and they have been fair with all the dealings. The Service department has been good. More

by g.wheeler822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Germain Honda of Surprise responded

Our sales and service teams work hard to ensure your complete satisfaction. Thank you for your business and for choosing Germain Honda of Surprise. Best Regards, Sassha Motz General Manager

October 12, 2024

Always very kind and concerned about my safety. They make a real effort to keep my car running as well as can be and that I will not have issues on the road. I am most grateful to this service te More

by rhissap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sassha Motz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Germain Honda of Surprise responded

We appreciate you highlighting Al in this kind review. Our goal here at Germain Honda of Surprise is to keep you and your Honda safely on the road. Thank you for trusting our team with the care of your vehicle. See you down the road. Best Regards, Sassha Motz General Manager

October 12, 2024

Friendly and fast service. Robert explained details and helped me understand what was wrong with my car. I feel the cost was fair More

by rorod1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Germain Honda of Surprise responded

Our team works hard to ensure a positive service experience for all. Best Regards, Sassha Motz General Manager

October 12, 2024

Best customer service of any dealership I've been at! Just plain the best Honda to go to! More

by mlugo518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Germain Honda of Surprise responded

It's great to hear that our team made sure your Honda experience was excellent! We appreciate your business and look forward to your next visit. Best Regards, Sassha Motz General Manager

October 12, 2024

Victor took good care of me when they were super busy! Also took care of my "dirty Honda" after 1500 miles of driving with a great car wash. More

by kevingillette417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Oct 14, 2024 -

Germain Honda of Surprise responded

We are thrilled to learn that you were satisfied with Victor and our service staff. It is always our goal to provide quality service throughout the entire process. Thanks again and we hope you have a great day! Best Regards, Sassha Motz General Manager

October 12, 2024

I always take my car to Germain Honda, they are always very good to me and answer all my questions. More

by nessholio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Oct 14, 2024 -

Germain Honda of Surprise responded

Thank you for trusting us with the care of your Honda. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

October 12, 2024

My service representative when above to help me with my service. Nice staff. Quick service. More

by lisa.gcrvg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Oct 14, 2024 -

Germain Honda of Surprise responded

Thank you for your positive feedback. Our team works hard to ensure a quality experience for all. Best Regards, Sassha Motz General Manager

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