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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
349 Reviews
Call Service Center (602) 780-3495

349 Reviews of Germain Honda of Surprise - Service Center

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December 06, 2024

Recall repairs were made quickly and efficiently. Service consultant was courteous, knowledgeable and helpful. Waiting room was clean and quiet. More

by 2adams5170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your recall needs. We're delighted you enjoyed a pleasant visit and a comfy wait in our lounge. Please come see us again some day! Best Regards, Sassha Motz General Manager

December 05, 2024

As always, Germain Honda did a great job with my car. Many thanks to you! More

by doctorholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Germain Honda of Surprise responded

We greatly appreciate your business and positive feedback. Thank you for sharing. Best Regards, Sassha Motz General Manager

December 05, 2024

Everything went easy and well, fast and no issues. Staff very friendly and work done on time. More

by timgarney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Germain Honda of Surprise responded

Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client’s quality expectations! Thank you again. Best Regards, Sassha Motz General Manager

December 05, 2024

Robert was very thorough with the explanation on the services needed on my vehicle. I would highly recommend Germaine Honda to everyone who owns a Honda vehicle. More

by daiwong000013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Germain Honda of Surprise responded

We appreciate your business and kind recommendation. Thank you for choosing Germain Honda of Surprise for your service needs. Best Regards, Sassha Motz General Manager

December 03, 2024

The maintenance was performed within the stated window. We always have superior service at Germain Honda. More

by abanton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Matt Thorpe, Andree Khaziran
Report | Print
Dec 20, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

December 03, 2024

Quality service by quality staff. Etc,etc,etc etc etc etc etc etc etc etc More

by rmwhitler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales
Report | Print
Dec 03, 2024 -

Germain Honda of Surprise responded

We thank you for your business and positive feedback. Best Regards, Sassha Motz General Manager

December 02, 2024

The service and communication, as requested, was fine. I had hoped they would not have found more to work on. More

by gibbysaz2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Germain Honda of Surprise responded

We thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

December 02, 2024

Alfredo was excellent and inferred us along the wya of the run , He is always professional and greta to deal with.. More

by jamesandjoan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Germain Honda of Surprise responded

We truly value your business and thank you for the kind review. Best Regards, Sassha Motz General Manager

December 02, 2024

Best I have been to in 3 states ! !! I have recommended it to all my Honda owner friends !!! More

by Lysa_az
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Dec 02, 2024 -

Germain Honda of Surprise responded

Your business and kind recommendation are greatly appreciated. Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

November 30, 2024

Still waiting on recall for my 2019 CRV fuel pump impeller. Indicated after last servicing you would call me when in stock More

by stevecoffman65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Germain Honda of Surprise responded

We appreciate your business and look forward to completing your recall for your CRV. Best Regards, Sassha Motz General Manager

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