Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
473 Reviews
Call Service Center (602) 780-3495

473 Reviews of Germain Honda of Surprise - Service Center

Sort by
February 06, 2025

Easy to make an appointment and repairs completed as promised. Alfredo, our Service Advisor, always treats us with respect. More

by suzanne9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Germain Honda of Surprise responded

Your business and trust in Al and our team are greatly appreciated. See you next time. Best Regards, Sassha Motz General Manager

February 06, 2025

Great service department. Kind and helpful staff. Service was done quickly and Nathan G answered all of my questions. More

by jonjon6274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Nate's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

February 04, 2025

George was professional, knowledgeable and efficient! He made the process easy! Kudos to George for outstanding service! More

by barbaragomes33
Recommend Dealer
Yes
Employees Worked With
George service dept
Report | Print
Feb 04, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for highlighting George in this kind review. Best Regards. Sassha Motz General Manager

February 03, 2025

The dealership is convenient, clean and has always serviced my car without having to recontact them. More

by homesbydiann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Germain Honda of Surprise responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring. Best Regards, Sassha Motz General Manager

February 03, 2025

Everyone is friendly & knowledgeable! David, manager & service advisor give great advice & service action plan for my CRV to stay like new! The team provides excellent service! More

by paulayotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Manager-Parts
Report | Print
Feb 04, 2025 -

Germain Honda of Surprise responded

Our team works hard and is dedicated to keeping you and your Honda safely on the road. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 03, 2025

Great service on recall. Disappointed that car wasn’t washed but they said it was.. Recall was done fast which was great but they said it would take 4-5 hours so I had to get More

by rojo5211
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Germain Honda of Surprise responded

We thank you for your business and feedback on your recent recall visit. Best Regards, Sassha Motz General Manager

January 31, 2025

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More

by surprisejuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Report | Print
Jan 31, 2025 -

Germain Honda of Surprise responded

Thank you for the kind 5-star rating. Best Regards, Sassha Motz General Manager

January 31, 2025

Nathan Garcia and the people in the Germain Honda of Surprise service department are awesome. More

by adamburroughsusa
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Germain Honda of Surprise responded

Thanks so much for your 5-star review! We're pleased to know Nate provided you with all the expertise and support you needed on your dealership visit. Best Regards, Sassha Motz General Manager

January 28, 2025

Germaine Honda treated me with respect and kindness. They made sure I had a vehicle to get my kids to school when my van was being repaired. More

by thepucketts3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction is our priority. Thank you for letting us know that our team delivered a quality 5-star experience during your recent visit. Best Regards, Sassha Motz General Manager

January 27, 2025

Curtious and knowledgable staff. The work completed in a timely manor and the car was returned neat and clean/ More

by Tfkeeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I cannot remember her name.
Report | Print
Jan 28, 2025 -

Germain Honda of Surprise responded

Your complete satisfaction is our priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

1
...
16
17
18
...
48