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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
473 Reviews

473 Reviews of Germain Honda of Surprise - Service Center

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February 13, 2025

Always exceptional service. Nathan is the best. Keeps you up to date on the progress More

by azsherid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Honda of Surprise responded

We are pleased that Nate continues to ensure a positive and informative guest experience. See you down the road. Best Regards, Sassha Motz General Manager

February 13, 2025

Great service and the service on my car was done when they said it would be. More

by Kldoubleu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Honda of Surprise responded

We thank you for sharing our teams dedication to customer satisfaction. See you down the road. Best Regards, Sassha Motz General Manager

February 12, 2025

In the end the vehicle was repaired correctly, and I was satisfied. I will use this service department in the future More

by lindabeagle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know our team met if not exceeded your expectations. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 12, 2025

I was very impressed George Haslerig, he was professional, polite and very easy to work with. He is the reason that’s I will be returning to Germain Honda in the future. More

by FREDFORSBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Germain Honda of Surprise responded

It means a lot to us to know that George left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! Best Regards, Sassha Motz General Manager

February 12, 2025

Nathan is great! !! Thank you . And I don’t have anything else to say but needs 15 word min to continue lol More

by laura_lezama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Germain Honda of Surprise responded

We think he is too. Thank you for leaving Nathan this kind review. Best Regards, Sassha Motz General Manager

February 09, 2025

They do a nice job, but tend to want you to spend too much money for the minor services. More

by catsmaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your service needs as well as for your feedback. Our dealership focuses on providing a quality experience at a great value for our guests while staying competitive in our market area. We will also post monthly parts and service discounts on our website to help assist our customers with the final cost of their automotive service needs. Best Regards, Sassha Motz General Manager

February 08, 2025

Surprise Honda has been great other than when I asked for something to be done but I was told to hold off until a part came in and they still didn’t do what I originally asked to be done while they had my ca More

by allyrobin93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2025

The service center has really stepped up their customer service since I first started taking my Honda for servicing. I appreciate the customer focus now. More

by msrene1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
Feb 10, 2025 -

Germain Honda of Surprise responded

Thank you for noticing and for sharing such positive feedback about your experience. See you down the road. Best Regards, Sassha Motz General Manager

February 08, 2025

Thank u 4 excellent service, Alfredo. We look forward to service from Germain again. See you next time! Gary More

by GarySS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Germain Honda of Surprise responded

We appreciate your business and look forward to seeing you down the road. Best Regards, Sassha Motz General Manager

February 06, 2025

Robert was great, made my experience easy to understand. Service was fast, easy and reliable. More

by vgallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Germain Honda of Surprise responded

All great things we love to hear about our team. Thank you for sharing. Best Regards, Sassha Motz General Manager

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