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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
473 Reviews

473 Reviews of Germain Honda of Surprise - Service Center

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February 19, 2025

I will definitely recommend Germain Honda. George was professional and kind, and Marco, who'd helped me when the alternator quit the night before practically in front of his house, helped me More

by JANICE14218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco (last name?)
Feb 19, 2025 -

Germain Honda of Surprise responded

Thank you for your awesome feedback on our dealership team. It is always our pleasure to deliver the best experiences for our valued guests, and we're thrilled to be your ideal dealership. Thanks for choosing Germain Honda. Best Regards, Sassha Motz General Manager

February 18, 2025

Perfect experience from the service department. Got me in, and performed the needed service quicly, and properly. More

by lindabeagle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and efficient service experience. See you next time. Best Regards, Sassha Motz General Manager

February 17, 2025

Confirmed my suspension about the problem. Work on defining a schedule to perform future repairs. More

by arth51.lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for your kind review. See you down the road. Best Regards, Sassha Motz General Manager

February 17, 2025

During my last visit at the Service Department, the team did an excellent job with resolving my small EVAP leak. More

by rbrad15711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Germain Honda of Surprise responded

Thank you for trusting our team with your automotive needs. Best Regards, Sassha Motz General Manager

February 15, 2025

Easy in and out. Very professional and courteous. Alfredo was amazing. And extremely helpful. Definitely recommend this desker More

by krransom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Germain Honda of Surprise responded

Thank you for your continued business and your kind words on Al. We look forward to being of service to you for many more years. Best Regards, Sassha Motz General Manager

February 13, 2025

Robert is very helpful. I forgot to pick up my receipt, however, and I sent him a note asking that he send me a copy, but I never got it. Perhaps the message did not get to More

by candacelindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Germain Honda of Surprise responded

Thank you for your business and feedback. We have forwarded you request to our service manager to follow up on. Best Regards, Sassha Motz General Manager

February 13, 2025

Everything was perfect. Got me in immediately, and got me out sooner than promised. Will use Germain Honda in the future. More

by lindabeagle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Honda of Surprise responded

We are happy you enjoyed a positive and efficient service experience, just as it should be. Best Regards, Sassha Motz General Manager

February 13, 2025

Great service ! Al is awesome !Honda has been taking care of my car all these years providing an A service thank you More

by lhermoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. Al will be honored to learn of your kind words. Best Regards, Sassha Motz General Manager

February 13, 2025

Alfredo was very pleasant and helpful. He kept me informed and also fixed my clock in the Honda which I had forgotten to tell him about at the beginning. More

by pbjuris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive experience with Alfredo. We are happy he provided you with an overall positive experience. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

February 13, 2025

Service is excellent . Nathan is professional and always delivers great customer service. Very helpful and friendly. More

by kvasqu52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

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