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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
346 Reviews
Call Service Center (602) 780-3495

346 Reviews of Germain Honda of Surprise - Service Center

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December 14, 2024

Assessed my car and documented the necessary repairs to restore it to a safe and reliable operating condition. More

by doug.jones0
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John LaGrassa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Schilling
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

December 13, 2024

We’re helpful with the recall being performed and Andrea took great care of me More

by bsrb03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your recall needs and for highlighting Andrea and her dedication to customer care. Best Regards, Sassha Motz General Manager

December 13, 2024

Service was excellent, Victor Morales made the experience easy and comfortable. I would go there again. More

by mdouglas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Dec 13, 2024 -

Germain Honda of Surprise responded

Your overall satisfaction is our priority and we are happy to know that Victor delivered a 5-star service experience. Best Regards, Sassha Motz General Manager

December 13, 2024

Awesome Dealership. Andre is always my go to. Courteous, professional, knowledgeable, excellent. Do NOT lose this employee. Worth his weight in gold. He is the excep More

by summitlvrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Dec 16, 2024 -

Germain Honda of Surprise responded

Thanks so much for your stellar review of Andre! Nothing means more to us than your satisfaction, so we're pleased he did everything he could to ensure an exceptional experience. Congratulations! Best wishes for amazing travels in your new Honda. Best Regards, Sassha Motz General Manager

December 13, 2024

David was very professional and made the customer feel valued. Thank you for providing A+ service More

by Jaredc600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that David ensured you and your Honda were a top priority and are thoroughly taken care of. Best Regards, Sassha Motz General Manager

December 12, 2024

Came in for an Oil Change. We were very happy it only took less than a hour. Friendly Service dept. people. Keep up the great work. More

by mpja4web
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for your business and your kind words. We look forward to being of service to you for many more years. Best Regards, Sassha Motz General Manager

December 12, 2024

David was great, took the time to explain things to me and has great customer service skills. An outstanding experience overall having the maintenance performed on my new Civic. More

by slappy779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your service needs. We are pleased to know that David ensured a quality and informative experience for you and your Honda Civic. See you down the road. Best Regards, Sassha Motz General Manager

December 12, 2024

Great service , very proffesional , quick turnaround for repairs , Rick and Andree are exceptional in providing great attention to detail and customer satisfaction. More

by Oscar.ramirez33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Andree Khaziran
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Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Rick and Andrea provided you with thorough and quality service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

December 12, 2024

Appointment started on time and finished before the normal time was up. Car was cleaned and interior was great. More

by hansenrobert640
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Germain Honda of Surprise responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda for your automotive needs. Best Regards, Sassha Motz General Manager

December 09, 2024

Timely, kept me informed , did all that was needed , washed vehicle made sure to cover floor and seats all within the time quoted More

by dennisglide2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
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Dec 10, 2024 -

Germain Honda of Surprise responded

We are happy your visit was the quality 5-star experience our team works hard to deliver. Thank you for sharing. Best Regards, Sassha Motz General Manager

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