Germain Honda of Surprise - Service Center

Service is very reliable very professional. Always answer my questions very honest. Waiting area is very pleasant Always answer my questions very honest. Waiting area is very pleasant More

Matt did an excellent job keeping me informed through the process of servicing my van. I don’t know the master mechanic’s name but I was very impressed with his expertise and going above and beyond to repla process of servicing my van. I don’t know the master mechanic’s name but I was very impressed with his expertise and going above and beyond to replace the new grill parts that I had ordered but wasn’t able to put them on. This is the first time that I have felt like Honda did an exceptional job for me. Thanks to Matt and the awesome mechanic! More

I NEEDED A NEW BATTERY AND MATT TOOK CARE OF THIS ORDER. MATT DID A GREAT SERVICE MATT DID A GREAT SERVICE More

Very professional and nice. Extremely knowledgeable in my car. didn’t push anything extra but informed me of other services! Extremely knowledgeable in my car. didn’t push anything extra but informed me of other services! More

Service advisor was courteous and informative. Easy scheduling. No upselling. I will happily go here again. Easy scheduling. No upselling. I will happily go here again. More

Great customer service! I have my car returned to me in less than an hour. Thank you I have my car returned to me in less than an hour. Thank you More

Alfredo id always ready to help and explain any issues found with my car.I never hesitate to take my car to Germain Honda. found with my car.I never hesitate to take my car to Germain Honda. More

Your dealership is close to my house, but I wouldn’t come here if I didn’t like your service. I really like how your team is always ready to help and care about the service they provide. here if I didn’t like your service. I really like how your team is always ready to help and care about the service they provide. More

Robert Solis was professional, courteous and easy to talk to.. However, there is a disconnect between the technicians, service advisor and Carfax since service that was done during the prior week was recomme to.. However, there is a disconnect between the technicians, service advisor and Carfax since service that was done during the prior week was recommended. That work was apparent on the Carfax report. My wife would have followed the recommendation not knowing that I had it previously done. It is imperative that an honest review be conducted before recommending . I have no assurance that Germain technicians would not have duplicated the work. The service took a lot longer than expected but I'd rather have it done correctly than risking a hurried repair. Fortunately it was covered by a Service advisory. More

As someone new to Honda, I was so glad to meet Matt Thorpe and have him answer my questions. I look forward to scheduling future service appointments with him. Thorpe and have him answer my questions. I look forward to scheduling future service appointments with him. More