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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
473 Reviews

473 Reviews of Germain Honda of Surprise - Service Center

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March 05, 2025

I was treated so well there As always Robert did a wonderful job I will. Continue to come back Great customer service thank you again . More

by qmartin36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Germain Honda of Surprise responded

Thank you for highlighting Robert in this kind review. We know he enjoyed assisting you with your automotive needs and looks forward to working with you again. Best Regards, Sassha Motz General Manager

March 04, 2025

Alfredo & Dave are excellent, been going to them for years. It's a shame their sales department doesn't offer great customer service like the Service Dept. More

by jmilbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Germain Honda of Surprise responded

We appreciate your business and kind words about our service department. We are sorry you have not enjoyed the same level of service from our sales team. I'm always happy to discuss any concerns you may have. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

March 03, 2025

Appointment started on time, done sooner than expected. Great service. Experience good. Very pleased with my car. More

by frickejudy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Germain Honda of Surprise responded

We are overjoyed to know you enjoyed a positive and efficient service experience. See you down the road. Best Regards, Sassha Motz General Manager

March 01, 2025

Nate provided excellent customer service. Explained in detail the scheduled service and provided information on upcoming/recommended service . More

by Apal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Germain Honda of Surprise responded

We here at Germain Honda of Surprise are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best Regards, Sassha Motz General Manager

February 28, 2025

Always have a great experience with Nate. German Honda is awesome and very helpful in all maintenance recommendations and service. More

by fjmireles2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in Nate and our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

February 28, 2025

Nathan Garcia is always great and provides excellent service. We always work directly with him for that reason More

by annepiercey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Nate means so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 28, 2025

Great environment, George was very professional and detailed. He explained everything. There were no hidden perks. More

by Kymartz75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Germain Honda of Surprise responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. Best Regards, Sassha Motz General Manager

February 28, 2025

George is a pleasant, respectful, competent, courteous, professional who listens to and satisfies the customer’s needs. The service to my CRV was well done and the cost was 40% lower than your competitors More

by g.walker20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Germain Honda of Surprise responded

Thank you for telling us the highlights of your service visit with George! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Best Regards, Sassha Motz General Manager

February 28, 2025

Friendly staffs and definitely great service. Had an issue with the car and was taken care of every step of the way. More

by NH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

February 27, 2025

My service rep was Al who kept me informed and once completed explained the entire service process on my vehicle. More

by coolchicmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Al provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

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