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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
343 Reviews

343 Reviews of Germain Honda of Surprise - Service Center

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January 01, 2025

We were waiting a what seemed like a very long time for an oil change and tire rotation...we feel you're overpriced More

by kyle330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

We appreciate your business and apologize for your longer than anticipated wait. Our team focuses on delivering a quality experience at a fair and competitive price in our market area. Best Regards, Sassha Motz General Manager

January 01, 2025

I was very happy and pleased how fast the service was which I had to wait for my car to be done. They did a great job. Thank you very much. M.byerley More

by sharmel60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Jan 07, 2025 -

Germain Honda of Surprise responded

Thanks for taking the time to review your service experience! We're happy our team got you safely back on the road in a timely manner. We hope you'll continue to choose Germain Honda for all your automotive needs! Best Regards, Sassha Motz General Manager

December 31, 2024

It is always clear in there the staff is always courteous definitely would go back there! More

by mswashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Germain Honda of Surprise responded

We appreciate you taking the time to share your recent service experience with us here at Germain. See you down the road. Best Regards, Sassha Motz General Manager

December 30, 2024

Quick. No other services were pushed on me. I was taken care of in less than two hours. More

by Noah.j.livingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Your complete satisfaction means so much to us all. Best Regards, Sassha Motz General Manager

December 27, 2024

Quick, efficient well done check up. Comfortable waiting area with beverages and TV…..good job More

by Kampa10
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Germain Honda of Surprise responded

We're delighted you enjoyed a pleasant visit and a comfy wait in our lounge. Please come see us again some day! Best Regards, Sassha Motz General Manager

December 27, 2024

I Have always had excellent service! The next time I need service I will go there. More

by homenurse13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Germain Honda of Surprise responded

We truly value your business and look forward to our continued relationship. Best Regards, Sassha Motz General Manager

December 26, 2024

Great job ! !!!!washed and and the windshield is replaced and all is well Happy 2025 to one and all More

by rsw0153@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Matt Thorpe, Andree Khaziran
Dec 30, 2024 -

Germain Honda of Surprise responded

We were happy to assist. Thank you for sharing your experience with our team. Happy New year. Best Regards, Sassha Motz General Manager

December 26, 2024

The service was perfect and they helpful and the Service was so on time perfect job More

by iman.matti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Germain Honda of Surprise responded

We are happy you enjoyed a quality and efficient service experience. See you down the road. Best Regards, Sassha Motz General Manager

December 26, 2024

No complaints. The service was done by time stated. Everyone was easy to work with. More

by carol-compton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Germain Honda of Surprise responded

Your overall satisfaction is the goal of our service team. Thank you for sharing. Best Regards, Sassha Motz General Manager

December 26, 2024

Staff are always very friendly and helpful. Wait times are average but I’ve not had any issues with the service. Only one issue this time, I could never get through on the phone. I was told I More

by julielschneider1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
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