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Germain Honda of Surprise - Service Center

Surprise, AZ

4.7
343 Reviews

343 Reviews of Germain Honda of Surprise - Service Center

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January 08, 2025

They were fast , friendly, and sincere. I love going for my service on my vehicle,’s More

by birdman1540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Germain Honda of Surprise responded

Your continued business is greatly appreciated. Thank you for leaving our team this kind review, we all look forward to your next visit. Best Regards, Sassha Motz General Manager

January 08, 2025

Honda was very very busy with recalls. But, Robert was so kind to squeeze me in for my dead battery. Thank you Robert! This why I stay with Honda. More

by purpleskysaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Germain Honda of Surprise responded

We are happy we were able to assist and get you and your battery concern quickly addressed and get you back on the road. Thank you for taking the time to share your 5-star experience with Robert. Best Regards, Sassha Motz General Manager

January 07, 2025

They serviced my vehicle in a timely manner and applied a discount to my total. More

by sllambertson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your automotive service needs. See you down the road. Best Regards, Sassha Motz General Manager

January 07, 2025

My Honda accord 2019 car was called in for a recall from Honda. I booked an appointment and arrived on time. When waiting in the car the associates helped 2 people behind me first because they got out of th More

by brittanygrimes70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo (Al) Bustamante
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Germain Honda of Surprise responded

We apologize for your experience as this is not the level of service we pride ourselves on delivering. Our service manager, David McKee will be reaching out to discuss your visit personally with you. Best Regards, Sassha Motz General Manager

January 06, 2025

Love how much information i was given so i could see what was fixed on my honda. Nathan was laidback kind and professional More

by Philalemany
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

Thank you for highlighting Nate in this kind review. We are fortunate to have him on our team taking great care of our valued guests. Best Regards, Sassha Motz General Manager

January 06, 2025

Recent service was very good. Previous appt was very disappointing as I was told cancelled upon arrival due to no parts.. More

by rod553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team apologizes for the inconvenience on your previous appointment. Best Regards, Sassha Motz General Manager

January 06, 2025

Nathan was extremely patient with me trying to have my car serviced from work. He was willing to wait for me to get off work. More

by bobbynavarro@charter.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon! Best Regards, Sassha Motz General Manager

January 06, 2025

Germaine Honda is a great dealership with a geat service team, Nate in the service department is awesome and knowledgeable. More

by pdtbuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

Thank you for highlighting Nate in this kind review. He will be honored to learn how much you appreciated the service he provided. Best Regards, Sassha Motz General Manager

January 06, 2025

I had work done to address emissions issues that I thought was gonna cost me, but Germain backed up previous work and replaced my plugs and took care of everything - no charge. That never seems to ha More

by Rich J
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

Our goal is to ensure a quality and honest customer experience. Thank you for trusting our team with your automotive needs. Best Regards, Sassha Motz General Manager

January 05, 2025

The parts service people are always helpful in getting the requested items. I will continue to return and support these good people. More

by minatour87
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berenice Gonzalez-Cardoza
Jan 07, 2025 -

Germain Honda of Surprise responded

Thank you for your continued business and positive feedback. Best Regards, Sassha Motz General Manager

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