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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
516 Reviews

516 Reviews of Germain Honda of Surprise - Service Center

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May 13, 2025

They didn't do a good job. Tire had a.nail.in it and they said tire was fine. More

by beege516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

I believe that the service try's to do a good job servings my Honda's. I had to return them a few times to make repairs after being services. Mostly over look items that were not done. Nathan Garci More

by solo1950s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

Roberts the best. Friendly, personable, and knows his stuff. Every time I come he's right out there with his friendly face. Thanks Robert More

by tug65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback about your experiences with Robert are greatly appreciated. See you next time. Best Regards, Sassha Motz General Manager

May 12, 2025

Nathan is always awesome to work with, always outstanding sales and service. I will only bring my Honda to Nathan. More

by wcrjr8055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in Nathan and our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

May 10, 2025

Everyone in service is so friendly! I’ve been coming here for years. This last service I had very little wait time and felt well taken care of! I have the choice of what dealership I ta More

by t_beara2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Al and the Germain Honda team are greatly appreciated. Best Regards, Sassha Motz General Manager

May 10, 2025

Outstanding sales and service. And the only honda dealer in this area I would consider doing business with. More

by Bill Canavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Your business and trust in our sales and service teams are greatly appreciated. Thank you for being a loyal Honda and Germain customer. See you down the road. Best Regards, Sassha Motz General Manager

May 09, 2025

Kristina was the first person who fully explained the difference between Honda recommended maintenance and technician recommended maintenance. Seems logical enough. She also didn’t try and sell me ma More

by drohrer2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your experience with Kristina. We are pleased to know that she handled your visit with great care and communication. Please let us know if she or the team may assist with anything further. Best Regards, Sassha Motz General Manager

May 09, 2025

Great and speedy service. Maria kept us apprised of the inspection, needed repairs, and when the vehicle was ready for pick up. We appreciated how friendly and knowledgeable s More

by alyssafarrell57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know your appointment was handled seamlessly by Maria and the Honda team. We hope you won't hesitate to reach out when we may be of service to you again. Best Regards, Sassha Motz General Manager

May 09, 2025

George was amazing and so was the experience. I will be going back to Germain Honda for sure. More

by chad.b1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on George. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

May 08, 2025

Robert Solis, my service manager was everything I look for in service. He listened to me and immediately spoke to the head of service and to Germaine’s top mechanic. My car was repaired very quickly. Thi More

by pam.kraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Thank you, Pam! It's wonderful to hear that Robert was so helpful and efficient, and that you felt comfortable and well accommodated at our dealership. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

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