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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
720 Reviews

720 Reviews of Germain Honda of Surprise - Service Center

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September 05, 2025

Friendly and prompt service wash the car and it looked great when I picked it up More

by rbm9799az
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2025

i was happy they took the time to go over what i needed or if i had any questions More

by shatkouski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Germain Honda of Surprise responded

We appreciate you sharing your positive and informative visit with our team. Best Regards, Sassha Motz General Manager

September 04, 2025

Robert was very professional and helpful in explaining the service work to be done and the inspections that were done. He is a great asset to your service department!! More

by mejiaspbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Germain Honda of Surprise responded

Thank you for telling us the highlights of your service visit with Robert! It is always our pleasure to ensure a positive and informative experience when you place your trust in our team. We look forward to serving you again! Best Regards, Sassha Motz General Manager

September 02, 2025

Robert was really proactive. Great open communication; he constantly kept me up-to-date on anything that was going on with my Accord. Really quality service advisor; he seem to More

by Souksavatdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your service needs. Your trust in our team to keep your and your Honda safely on the road is greatly appreciated. Best Regards, Sassha Motz General Manager

September 01, 2025

Robert is always so helpful! Makes the visit easy and stress free! Dealership is always clean and welcoming. Best dealership I’ve ever been too. More

by ellisohana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Germain Honda of Surprise responded

Thank you so much! Nothing means more to us than your total satisfaction with our work, so thank you for letting us know how happy were with this service visit. We look forward to serving you again! Best Regards, Sassha Motz General Manager

September 01, 2025

Germain seems honest, friendly, thorough and efficient. I will go back to them whenever my Honda needs service. More

by dwmarquardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Germain Honda of Surprise responded

All great things we love to hear about our team. Thank you for choosing Germain. See you down the road. Best Regards, Sassha Motz General Manager

September 01, 2025

Great staff and awesome service! The team at Germain Honda are top notch. Definitely will be back for all my Honda service needs. More

by Mike&Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sassha Motz
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction is our top priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

September 01, 2025

Inspection report shows battery health. But, the battery is dead next day after the maintenance in dealer. More

by Chao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Solis
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2025

Great service and so happy I came here. They give you so much peace of mind and are professional and knowledgeable about explaining things with your car, and texting and communicating recor More

by Hannah C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Kristina's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

August 29, 2025

We went in for a/c not properly working. We left with the a/c not properly working but a $4300 bill. We literally took our car in 3 or 4 different times for the same issue, a/c not blowing c More

by joshua.bratton
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Germain Honda of Surprise responded

We are sorry to learn of your disappoitment with our service team and thank you for bringing your concerns to our attention. Please contact our Service Manager, David McKee at (602) 875-8650 so he can discuss this matter with you. Thank you. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

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