Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Germain Honda of Surprise - Service Center
Surprise, AZ
218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
218 Reviews of Germain Honda of Surprise - Service Center
Sort by
December 21, 2024
My car still smells like gas one week after having it serviced. I thought it would go away but it is still a very strong odor, and I haven't had time to bring it back to you to smell for yourselves, nor serviced. I thought it would go away but it is still a very strong odor, and I haven't had time to bring it back to you to smell for yourselves, nor should I have to. Service person Robert Solis was cordial but he walked away as I was checking in my car with him. I would prefer his full attention at check in before he went to talk to another employee about something else. Later, as I stood behind another person to pay for my service, he walked away again when he was done with her leaving me standing at his counter and only returned after another service guy grabbed my service sheet from his counter to check me out. Again, I would prefer his full attention at both check in and check out, as Levi Sainz used to do. More
by bjp8521
Verified CustomerEmployees Worked With
December 20, 2024
All are friendly and cooperative. Techs explained the workings of my vehicle and sales were available to discuss new car. Techs explained the workings of my vehicle and sales were available to discuss new car. More
by joshjudo4
Employees Worked With
December 20, 2024
Always have a great experience working with Robert. Highly recommend him for helping with your service needs. Highly recommend him for helping with your service needs. More
by sarah.hellenbrand
Employees Worked With
December 20, 2024
Great customer service kept in contact the whole time while I was waiting on service to be completed while I was waiting on service to be completed More
by Daviddealba61
Employees Worked With
December 19, 2024
Great service as always. Team is accommodating, professional, honest and friendly. I will come back here again. Team is accommodating, professional, honest and friendly. I will come back here again. More
by Notmyrealname
Employees Worked With
December 18, 2024
Had a rattle in dashboard that was very annoying. I could not figure out where it was coming from, took it to Germain Honda dealership in Surprise and they were able to locate the problem, they wil I could not figure out where it was coming from, took it to Germain Honda dealership in Surprise and they were able to locate the problem, they will call when new part arrives. Service repetitive was very efficient and I am pleased with the outcome. More
by kenbartend
Employees Worked With
December 17, 2024
Love the service department! Best car dealership experience I have ever had. Will be a repeat customer. Best car dealership experience I have ever had. Will be a repeat customer. More
by 1968colleen
Employees Worked With
December 17, 2024
I have always had a positive experience with Germaine Honda in both purchasing and servicing my vehicle. Honda in both purchasing and servicing my vehicle. More
by mlugo6300
Employees Worked With
December 17, 2024
battery needed to be replaced, the dealership worked me in, I was very pleased with the turn around time. in, I was very pleased with the turn around time. More
by rosemarymoon
Employees Worked With
December 16, 2024
Great Dealership! !! I’ll be looking 👀 for my next RIDGELINE @ Germain Honda!!! If the price is right 🤑 !! I’ll be looking 👀 for my next RIDGELINE @ Germain Honda!!! If the price is right 🤑 More
by greco2of4
