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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
592 Reviews

592 Reviews of Germain Honda of Surprise - Service Center

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June 23, 2025

Great customer service. Super friendly and was able to meet the needs of my vehicle. Amazing communication skills. More

by vendettamj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain Honda of Surprise responded

We greatly appreciate your business and thank you for choosing Germain Honda for your automotive service needs. See you next time. Best Regars, Sassha Motz General Manager

June 23, 2025

Very nice service. My car was wash. The service Manager took time to talk to me. And the service advisor was great. Thanks More

by donnievtanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

Great service! Efficient, very professional. Always a good experience, no waiting. Staff is always friendly More

by kscullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback mean so much to us all. Thank you for sharing. Best Regards, Sassha Motz General Manager

June 23, 2025

Good experience, good people. We had Az vehicle inspection today and everything passed. Your location and people do an excellent job. More

by jimob33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Alfredo is always responsive and communicates everything that is going on with my vehicles. I would recommend this dealership to anyone needing service. More

by jlgoolsby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Alfredo's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

June 20, 2025

All repairs completed as promised. Same day completion in a timely manner, at agreed price which included providing loaner car during the service period. More

by karenpoturalski52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

June 20, 2025

Personal service, excellent care of the car, pleasant place to wait for the job to be done. Nothing negative! More

by Suzospc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction is our top priority. See you down the road. Best Regards, Sassha Motz General Manager

June 19, 2025

Robert Solis was excellent and took care of all of my issues with fast and friendly service. More

by michael.s.bostwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing your positive and efficient service experience. Best Regards, Sassha Motz General Manager

June 19, 2025

Simple process, we were in and out and they did a great job. The communicated timeline and had the car washed upon pick up. Highly recommend More

by kcn424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Germain Honda of Surprise responded

Our goal is to ensure a quality and efficient service experience. Thank you for sharing yours. Best Regards, Sassha Motz General Manager

June 19, 2025

Great Service I was able to get an appointment same morning I call. Provided a ride hom and picked me up after car was finished. Nathan Garcia is an excellent Service Advisor Thanks for the Great Se More

by Tim & Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Germain Honda of Surprise responded

Tim and Val, thank you for your positive review! We are glad that Nate provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

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