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Germain Honda of Naples - Service Center

Naples, FL

4.9
589 Reviews

589 Reviews of Germain Honda of Naples - Service Center

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May 22, 2024

Customer centric and accommodating. Good communications with minimal extraneous sales pitches. Hopefully, you are willing to negotiate on pricing More

by ggousse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Germain Honda of Naples responded

We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon! Best Regards, James Koser General Manager

May 15, 2024

Edward Lee was by far the most amazing person to have the pleasure of dealing with. He was extremely knowledgeable and so helpful. I'll be back to see him. More

by allsmiles039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lee
May 15, 2024 -

Germain Honda of Naples responded

We're so pleased to have your trust and confidence in our service team. We wish you many more happy travels! Best Regards, James Koser General Manager

May 15, 2024

I am going to tell my friends and neighbors of the great service I received at this dealership in particular Mr James Walgreen Thank you More

by rave1955@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Walgreen, Andrew Calvert
May 15, 2024 -

Germain Honda of Naples responded

Thank you for choosing Germain Honda of Naples for your automotive service needs. Your business and kind recommendation mean so much to us all especially James who assisted you. Best Regards, James Koser General Manager

May 14, 2024

Buena atención, la actitud y servicio de josue quintanilla es excelente. Pero en tema de precios si esta algo elevado este concesionario. More

by Cesar Fino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Quintanilla
May 15, 2024 -

Germain Honda of Naples responded

Nuestro equipo está feliz de que Josué haya brindado una experiencia de calidad y gracias por sus comentarios. Lamentamos que nuestros precios no hayan cumplido con sus expectativas. Saludos, James Koser Gerente General

May 09, 2024

Josue Quintanilla fue un buen advisor te ño recomiendo si necesitas cual quier cosa les recomiendo a josue More

by Jj560889
Recommend Dealer
Yes
Employees Worked With
Josue Quintanilla
May 10, 2024 -

Germain Honda of Naples responded

Gracias por elegir a Germain Honda de Nápoles para sus necesidades de servicio. Su negocio y la amable recomendación de Josué son muy apreciados. Saludos. James Koser Gerente General

May 09, 2024

David Doden was my concierge and he was excellent and provided me with excellent customer service. David kept me updated regarding the status of the oil and tire change. His future service recommendati More

by Larry R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Germain Honda of Naples responded

Hi Larry, thank you for your great feedback! Our team here at Germain Honda of Naples sets a high standard of excellent customer service and we're glad to hear your service experience reflected this! We look forward to your next visit! Take care! Best Regards, James Koser General Manager

May 08, 2024

Great service and knowledgeable customer service person, Christian Marimon. Took us on time and explained the process of using Honda Care. More

by shyoung15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Marimon
May 09, 2024 -

Germain Honda of Naples responded

Thank you for sharing your positive service experience with Christian and our team. Best Regards, James Koser General Manager

May 04, 2024

Very good service. The my service advisor, Albert, was extremely helpful and kind to me. More

by meljar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Checo
May 06, 2024 -

Germain Honda of Naples responded

We appreciate your business and thank you for sharing your positive experience with Albert. Our team looks forward to seeing you next time. Best Regards, James Koser General Manager

April 29, 2024

Landon Bates was a great service advisor. Kept me informed of the service on my Honda Pilot, very personable and I appreciated his service. More

by jhomstad0730
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates
Apr 30, 2024 -

Germain Honda of Naples responded

We're glad you felt well accommodated and informed during your service visit. We appreciate your business and hope to work with you again in the future. Best Regards, James Koser General Manager

April 26, 2024

Very personable sales and service personnel. Could have better communication between sales, service, and management. More

by gcharlton1218
Recommend Dealer
Yes
Employees Worked With
Jeanne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Bates
Apr 29, 2024 -

Germain Honda of Naples responded

We thank you for your business and feedback. Our team is always open to hearing from our guests and appreciate them sharing any comments or suggestions regarding their experiences with us. Best Regards, James Koser General Manager

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