Germain Honda of Naples - Service Center

I have a 2007 Ridgeline with rust issues. A recall was issued a couple years ago by Honda to owners to have the vehicle checked out and repaired by a local dealer. My closest is Honda of Napl A recall was issued a couple years ago by Honda to owners to have the vehicle checked out and repaired by a local dealer. My closest is Honda of Naples. I called today Aug 1 at 9am to ask for help. The person on the service phone kept interrupting me, not listening to my questions, and telling me over and over again that I have to wait for a HONDAA CORP letter stating when the parts would be available for the recall. Its been years so I know the parts are available for order but this person did not want to give me an appointment and hung up on me. WOW, very POOR. I called the Estero dealer who was very glad to assist and offered an appointment immediately. WOW. Very good. Instead of 10 miles I now have to go 25 miles for service. More

I had my recently purchased Honda CRV in for service and Landon Bates from the service department was the person who assisted me. He was very polite, knowledgeable, professional and kept me informed of the Landon Bates from the service department was the person who assisted me. He was very polite, knowledgeable, professional and kept me informed of the status of my vehicle during the whole process. I would recommend Naples Honda and Landon Bates for any service/questions. More

My 1 Star rating is based on my overall experience with Germain Honda's Service Department. It is not a reflection on the last service advisor, Josue Quintanilla. Josue was very helpful. He deserves 5 Star Germain Honda's Service Department. It is not a reflection on the last service advisor, Josue Quintanilla. Josue was very helpful. He deserves 5 Stars. A year ago the service department was great, but something has changed at Germain Honda. The overall quality of service has plummeted. And this is not an isolated experience. My last four visits to Germain Honda's Service Department have been terrible. We've purchased only Honda automobiles since 1995. But Germain Honda's Service Department has changed this. Our next car will not be a Honda! More

Zachary Hadfield Received excellent service and extremely happy with results. My car was ready the next morning so I could make my appointment! happy with results. My car was ready the next morning so I could make my appointment! More

Josue Quintanilla was my service advisor and he was excellent. It turned out he was working around the software outage issue and he did his best. The work performed seems fine. The dealership might excellent. It turned out he was working around the software outage issue and he did his best. The work performed seems fine. The dealership might have gotten 5 stars except for the nationwide software issue. It delayed my service time and I received no reports as the computer system was down. The dealer should have a simplified backup system to perform some necessary functions when the main system goes down. More

David doden is a get service adviser. He helped me from the 1st moment I got to the dealership. Thank you He helped me from the 1st moment I got to the dealership. Thank you More

I have been coming here since I relocated 5 years ago. I was very fortunate to have meet David Doden who has been my service representative that entire time !!! He even assisted me with a sales rep to pur I was very fortunate to have meet David Doden who has been my service representative that entire time !!! He even assisted me with a sales rep to purchase my new Honda Crv when I decided to turn in my older one. I still have my new CRV serviced here with David Doden. I considered myself lucky to have found them !!! More

Christian Marimon my service advisor was outstanding. He made sure I was completely satisfied with the service department. Thank You, Mark Richman He made sure I was completely satisfied with the service department. Thank You, Mark Richman More

Christian provides excellent customer care. He is attentive, oriented detail and always goes the extra mile He is attentive, oriented detail and always goes the extra mile More

James Walgreen was amazing on helping me as a Service Advisor he's like the Michael Jordan of Service Advisors , promote that Man!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Advisor he's like the Michael Jordan of Service Advisors , promote that Man!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More